It's absolutely cheeky
It's absolutely cheeky how this airline wants to fob you off. The return flight to Germany included a domestic flight and the subsequent flight to Germany. The domestic flight was canceled after a two-hour wait. As a result, the flight to D was not achieved. I was rebooked for the next day and at the same time downgraded from Premium Eco to Eco. There was no compensation for this. Not even the difference between the two classes. Even though I had booked and paid for Premium Eco. Of course, we had to get a hotel room for one night - which was NOT taken over by American Airlines. Ultimately I feel really cheated. The highlight was the flight home - different airline (so no miles to collect) and my seat was in the middle of a 3-seater row because the plane was full. After several emails, AA apologized and offered a $50 voucher. I politely declined - I don't want to have anything to do with this airline anymore!!!!
Tom
Be scam aware in relation to baggage charges and be wary of questioning their staff in the US - they threaten and belittle you
Paid £70 per person per case travelling to Florida for Halloween. On our return I had to pay $420 for our luggage to return with us. The price going did not cover the return and I was not advised of this during booking, on the telephone when I called to clarify prior to my outbound flight, nor at Dublin airport. When I challenged this at MCO (Orlando International Airport) I had two staff members loudly bully me in front of my children with the most despicable attitude. I will never fly with them again. They are con artists and bullies
customer
Nightmare American Airlines - Simply the worst I have experienced
A year ago my wife and I experienced without doubt the worst flying experience we have ever had. As a treat for us both retiring we decided to take a trip to New York in December (We cruised back to the UK) and to upgrade our flights with American Airlines to premium. The service we experienced on the flight was shocking. It took 1 1/2 hours for the flight attendant to even speak to us and then it was a very blunt "What do you want" I replied 2 Gin and Tonics please and was given 1miniture gin each for my wife and I and 1 small tonic. I asked very politely if we could have a tonic each and was told a blunt no as there wasn't enough. These were the only alcoholic drinks we were offered on the whole flight (Its meant to be unlimited !) The next thing to go wrong was when the meal was served (I use this term lightly as the food was awful) We were sitting in bulk head seats and we couldn't work out how to get the seat tables out the arm of the seats- not helped by the lights being turned down very low. The flight attendant literally gave us our meals (No choice as Economy had been served first so we were not given a choice) I asked the flight attendant help or instructions to get the table out and was told to "work it out for yourself" This level of service continued for the whole flight.When we returned to the UK I contacted AA and was initially knocked back by customer service. After getting a little angry I received a phone call from AA and to be fair the person I spoke to was very apologetic and offered us $300 flight credit. To be honest I don't think this was enough and I think a replacement flight would have been fairer. However I accepted the offer and shortly afterwards received the vouchers by email. At this point I noticed that the vouchers were only valid for one year, which was going to make it very difficult for us to use them because having now retired we wouldn't be able to afford it. So I went back to AA again and was informed that it would not be a problem and to contact them again in DEC 24 and the would add another year onto the validity of the vouchers. So this week I reached out to AA again to extend the vouchers only to be told they were not prepared to extend the vouchers. Before this they also insisted that I submit my claim again to start a new case The incompetence and rudeness from AA is on a different level to that I have ever experienced from any other business. My only real learning from my experience with AA is don't book with them there are plenty of excellent alternatives
Nicholas Williams
Food is terrible
Flight was smooth and on time. The food was awful! What they called bbq chicken was just chicken with lots of BBQ sauce. The snack before landing was yogurt with nuts and a fig bar! NOT EVERYONE LIKES YOGURT or fig bars! They need to rethink the meals offered on a flight that leaves DFW at 11pm. It was really bad!!
Alvis
won’t refund me
I was due compensation for a delayed flight. They told me they would pay it within 45 days. It’s been double that and they won’t respond to me anymore. They owe me 600€ 🙃 worst customer service experience I’ve ever had
Eva M
They dropped the ball with me and acted…
They dropped the ball with me and acted as if they could care less. First flight late missing my next so I wait 7 hours for next flight. Desk attend acted as if she could care less." Bull..."
Clyde Smith
Appallingly bad service for my damaged bag
American damaged my new (used-once) bag on a trip to the US. They told me that they thought it could be repaired, and that it would be at the repairer the next day and absolutely back in time for my return flight to the UK. If it wasn't repairable they would send me a link to choose a new bag which would be fedexed to me.The day before I was to return, I rang the repairer who told me they didn't even have the bag yet so I obviously wasn't going to have it repaired and back with me as promised. So I had to go out and buy a bag otherwise I had no way to get my personal effects home. I then filed a claim for the bag I bought, which they immediately denied, because their position was that my bag was repaired. They didn't think it was relevant that it wasn't repaired until four days after I was home in the UK. It was apparently delivered to my temporary accommodation in the US. I was already home in the UK - having a repaired bag delivered to a different continent after I had to travel home was useless to me. But that's how American's customer service works, apparently. They fixed the bag - it doesn't matter when and whether I got the bag. I'm sad because my husband is two trips away from travelling a second million miles on American. Now we will use our frequent flier miles and kiss them goodbye forever.
L Raspo
Denied flight change or refund request
I booked a flight with American Aitlines but couldn’t obtain an in transit visa for London. When I asked to have my ticket changed to another partner airline which doesn’t fly via London, my request was denied and full payment forfeited. I was flying to Johannesburg and didn’t need to go via London. I wasn’t aware that green cardholders and permanent residents of the United States needed transit visas. This wasn’t explained to me. .
Helene
Nice and easy flight
New York - Rome flight. Aircraft new and very clean, kind staff and good in-flight entertainment. I flew in "economy", but payed for seats with extra legroom: highly reccomended for a long flight (9hrs). On perfect time departing, we arrived almost an hour early.If travelling to the US in the near future I will certainly try to book a flight with AA.
Diego
EXTREMELY UPSET with the level of…
EXTREMELY UPSET with the level of service I have received from American Airlines during my recent flight, AA 2755 scheduled to depart on 17th July 2023 from London Heathrow Terminal 3 to San Diego.Booking reference: DIQOVIPassport number: 556855983Existing complaint reference:Flight number: Aa2755Departure airport: London Heathrow Airport, LHRScheduled departure time: 25/07/2023 12:00 PMArrival airport: San Diego International Airport, SANNumber of passengers: 1Based on the above details, I am seeking the fixed compensation as specified in EC 261/2004.I believe that under UK consumer laws, I am entitled to receive the services that I have paid for, and unfortunately, American Airlines has failed to fulfill its obligations in this regard.Firstly, I would like to highlight the significant delay in the departure of the flight. As per my booking and the agreed upon schedule, the flight was scheduled to depart on time. However, I was disappointed to experience a delay of over two hours on my first flight to CLT and from CLT to San Diego which caused great inconvenience and discomfort to me and the other passengers on board.This delay not only disrupted my travel plans but also resulted in unwanted stress and frustration.What exacerbates this situation is the fact that I am a cancer surgery patient and had undergone a significant operation in May 2022. As a result, I have a wound that requires extra care and protection. The prolonged period of sitting in the airport and on the plane waiting to board the delayed flight, caused further discomfort and pain. I had specifically requested a smooth and convenient travel experience to minimize any risks to my health, but this delay directly contradicted that.In light of these circumstances, I believe that American Airlines should compensate me for the inconvenience and suffering endured. It is only fair that I receive a refund or travel voucher equivalent to the cost of the flight as well as any additional expenses incurred as a result of the delay. I expect American Airlines to honor its commitment to providing a timely and reliable service to all passengers, regardless of their circumstances.
MR C
Let down again by American Airlines
With my family I've flown American Airlines return twice now. Both times there were long delays at Miami resulting in arrival at ATL around 1am, which is hopeless as we cannot get an uber to the sticks. No apology or assistance offered. The advantage program is rubbish. I filled in all the info but my AAAdvantage number isn't recognised. If I have an alternative airline then I will avoid AA in future until they get their act together.
Mark Radvanyi
Recently purchased Basic Economy fare…
Recently purchased Basic Economy fare ticket only to find out later it is not available as a flight or trip credit if you cancel.I would have never purchased this ticket type if I had known that. I understand no changes or refunds, but to not provide a cancellation credit is basically stealing my money.The AA website online booking does not provide information to alert you that if you cancel there is no credit to apply toward a future flight.There should be alternate language when booking that indicates no credit will be applied if you cancel. You will lose your money period!
Jamie Adams
