Do you agree with Appliance Parts 365's TrustScore? Voice your opinion today and hear what 723 customers have already said.
Appliance Parts 365 is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.7 out of 5 stars. Last reviewed March 4, 2026.
I had a fitment problem on a Whirlpool washer control board and contacted Jordan in customer service. Jordan went the extra mile for me and stayed in touch while I finally solved the puzzle. These people are seasoned professionals who really care about their customers.
Park arrived in a timely manner and fit perfectly
They had a part "in stock" that everyone else listed as backordered, so I didn't belive they would ship it right away but they did, so they didn't lie, and price was super competitive. I had to return the part. Return procedure was easy, restocking fee only 10% which is very reasonable, and refund was issued very fast. Overall very positive experience.
Ordered a shelf that was in stock 6 days ago. I get an email today saying my order was canceled without explanation. I was replacing a part that was damaged in a home we're renting and I won't be here next week, so they have screwed me pretty good. Wouldn't trust them in the future. Smh
Good prices but slow shipping.
It seemed to take a while before my order was even shipped but I honestly don't know how busy you are but it was easy to install took all of 30 min and seemed to do the trick
Very helpful and easy to work with.
Ordered a part for a Dishwasher. They said it was in stock and ready to go. I ordered it Monday night and paid for expedited shipping. A week goes by, and I put a support request in on Sunday night asking for the status. I get a canned response, with a status for a different order stating that order estimations do not include weekends. Once I had them re-read their own stupidity, she gave me an actual update on the order, and said the item would ship out that Monday. I asked again on Wednesday what the status was, and within minutes I get a tracking email, and a response from their customer service "manager" with the tracking info. I looked at the website and see that they have changed the item to no longer in stock with delayed shipping. Won't be using them again when I need a part.
Quick and easy
Strongly advise to think twice before ordering anything from AP 365!! I purchased a part over 1 month ago, I cancelled my order well before shipped. Although they claim it was shipped, all they did was print a label. Took approximately two weeks to get in.?? I did order the wrong part, and it was like jumping through hoops to get a refund, their customer service would not respond regarding my credit and to this date I still haven’t received my credit and I had the returned item for two weeks. I started this transaction over a month ago and is still not resolved. I had to get PayPal involved. I purchased hundreds of things online a year and never had an issue like this. Very unethical and God forbid you have to return anything. But it’s funny how they can receive an order and charge you for a minute after you ordered it. They refused to cancel it and then I paid for return shipping back and forth,and they also want 10% for a…. Supposedly a restock fee. This whole thing isn’t resolved to date. they are just interested in selling parts and a total lack of customer care and service for any type of return. Now I know why they’re not part of the Better Business Bureau. Beware.
Quick delivery and dryer rollers are working well.
I had to return a item as wrong item was sent , my refund was processed without any delay or questions.Very satisfied will definitely do business with them again
Right parts. Quick delivery. Fair price.
Great company, OE Parts at the lowest price on the internet. Amazingly fast delivery even during the holidays. Outstanding communication, prompt email notification at all stages.
fast shipping, right part
easy website to order from.
Quick delivery!
Easy online ordering… quick delivery
Perfect fit, good price and easy to order and find parts!
good experience
According to TrustPlane, Appliance Parts 365 has a 3.7/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/applianceparts365-com
