Treated like a thief from your guard in Esclat!
They didn't even apologize for their behavior:After sixteen years break, we visited Sitges twice last autumn.While staying there, we had been shopping in Esclat several times.Unfortunately, we had to return the air cooler fan we bought from Esclat because it stopped working after a few hours. That was on our first visit - and your customer service was as excellent as we used to get in Finland, our home country.After that, I needed your customer service on Thursday 5th October, because, at the previous visit, we didn’t get the power sock splitter at a reduced price, although it was labeled on the box. Happily, once again, your customer service was excellent, and I got the overpriced back. - After that, on Thursday, I went to your store, put my receipts back in my bag, and continued shopping with my son. - But when I entered your store cashier, your guard came to me and showed me to open my bag. I was ashamed of that but opened my bag while everyone watched me like I would be some thief. On top of false accusations and embarrassing moments, there were no apologies, which was the worst thing. I am over 60, and I have been able to open my bag in the stores without handling it like a thief, which I am not. By the way, we visited your store at Rambla del Garraf again on October 10, and my son paid 55,34 € of your food and far too expensive thin sausages with low quality. - While visiting, your guard was there too, without apologizing for his previous behavior.Last autumn, we had been to over 20 countries, and this was the first time I had been asked to open my bag and never in Finland – where in false situations like this, everywhere in the warehouses like big Prisma, they apologized from loudspeakers for having a false alarm at the cashier.It took a lot of time to write and contact about the problem we faced while visiting Esclat. But they didn't even refund or apologize for anything and left me rudely without answering at all.