Do you agree with BookIt.com's TrustScore? Voice your opinion today and hear what 18,637 customers have already said.
BookIt.com is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.2 out of 5 stars. Last reviewed February 20, 2026.
DO NOT use this company to book anything. Due to severe weather event and road closures and tonne weight restriction on damaged bridge we requested a full refund for our camping accomodation. They only refunded half despite it being physically impossible to get to the place.Their service is appalling and condescending and I would not recommend using them under any circumstances. Just total rip offs.
Avoid at all costs! This company should not be operating. Their past actions were disgraceful and they do not deserve anyone's business.
We cancelled a hotel reservation and were told that the manager of the hotel would have to answer an email from bookit saying that he approved the refund, which he did. Booking.com would not except that. Yep, not even kidding. We have been going at this since October 7th of this year. I would sit on hold for 30 to 40 minutes only to have them hang up on me after explaining what I needed. I will never use or recommend this website to anyone. I hope my $500 made you happy. You are a bunch of thieves and the worst company to deal with. You suck!!
Charge a subscription of £10 a year for awful travel deals. Not one id considerate cheap that I couldn't find with another travel agent in 2 minutes for a lot less. Absolute rip off of a service. I thought it be like Rory's travel club which actually gives member exclusive deals that are actual deals. Bookit holiday service is just crappy holiday deals travel agents couldnt sell...
Used them for my trip, one of the hotels was super nasty we couldn’t stay. They refunded the money back to book it. I have the invoice as we walked in and immediately back out. I spoke with bookit representative who said that they did receive the money back and I would have in 12 days. Well no money, now they say they can’t prove that so no refund. I looked into this company which is not a legit company. Read the reviews as we fell to same fate. You keep emailing saying that you are reviewing yet it’s the same thing, just admit that this is a deception to make others think you are looking for a resolution. Stop with the lies and BS
Disappointed in Bookit we booked to stay in Martinborough for 3 nights all we got was a summary of payment when we booked and waited for the location details that never came ..no address no communication as to how we accessed the property.. when I tried to contact book it went to a voicemail with no return call .. We were lucky that the local information centre knew the owner this is how we got to access the property. The cottage is in desperate need of updating towels / bedding ..the great thing about the cottage is the location and privacy
I was charged by a motel that I had booked, and then cancelled within an hour, which was months before cancellation time ran out. When I reported it, they requested evidence, which I sent. I continued to be asked for more information which again I sent and then they just started over with the same emails. i never received my money back. The company is not to be trusted!
Misleading information with the cancellation charges when making a booking. Didn't find it written that there would be an additional $20 admin fee on top of the regular $2.02 booking fee. Now stuck with the extra $20 because they decided to leave that piece of information in the background, obviously trying to deceive people into paying extra for cancellation.
DONT BOOK with this company. They will tell you you have an ocean view when you don’t. It’ll be overlooking the parking lot but way in the distance, if you look real hard, you may see a glimpse of the ocean. The pictures you see online are NOT of the actual room you’ll get. Must have missed the small print for that. And don’t bother trying to complain or change anything. You won’t get anywhere. And last but not least, that 900.00 room will end up costing nearly 3,000.00. Look elsewhere!!!!
If I could give 0 stars I would. This company called me 4 times in a 2 1/2 hour period under the guise of collecting a maintenance fee. When I called back they state "BookIt how can I help you?" Without confirming my name they stated that my number was given to them I am I [my incorrect name]. I asked again what BookIt was and they hung up on me. They called again this time it was different name calling. I called back again and they hung up before I could say anything again. Seeing the reviews on this supposed company I'm glad they didn't get anything more from me. I used trusted online travel services so they will never get money from me.
Booked my vacation with book it...had never used their services and I can honestly say that it was very easy and convenient. Prices were very competitive compared to other sites....I shall return to book again!!!
I booked a one night stay at the hilton suite to suite in Montreal for my daughter to tour McGill campus. I attempted to cancel 4.5 days in advance due to testing positive for COVID. I was flat out 'declined'.Extremely rude customer service for a 3.5 hotel which is now costing me $455.00 for a stay I cannot make.Terrible !
Good service, fast responses from customer support!
FRAUD!!!!!! FRAUD !!!!!!!! FRAUD !!!!!!! HIT MY DEBT CARD !!!!! FRAUD !!!!!! SHUT THESE POS DOWN!!!!!!! SOMETHING SMELLS WITH A 3.3 RATING AND 4 STARS FOR THIS KARMA IS GOING TO GET YOU BAD BAD PEOPLE RUNNING THIS LA MERDE SHOW....RIPPING PEOPLE OFF, HOW DARE YOU....
I was making a reservation on Feb 24 for April 24.. didn’t realize the month didn’t change.And I booked it. When I realize the date! I called booking.com and The Embassy suites by Hilton and told them I made a mistake. They said they refunded the money back to Booking.com in February 25 .. But Booking.com kept my money. They have the wroth customers service no one knows what they are doing . Beware if you make a mistake they will keep your money..Rosa Estada 😡
Was anyone successful with getting there monies back from Florida attorney general.....They claim 1000s of people received refunds after they went after BOOKIT. I never got my monies back and should have been one of the claims and because I did not submit my proofs of purchase in a timely fashion I lost almost 700. This is not fair and I cant wait until my attorney calls me back.
I cannot believe they are operating again! Criminals! Do not book with them! It’s disgusting they think they can resume operations after what they’ve done!
Fake company, be careful ...... you are warned, before making any purchase check your insurance.I do not recommend even my worst enemy
We booked 10 days worth of stays just to find out they were booking unavailable rooms and that the rooms we rented would not earn us any reward points. Do not use this site unless you have no other choice and check to see if you get screwed any other ways
It was a bait and switch for a beachfront got there hotel was different and dirty.The room was not clean at all switched hotel and in that room had blood on a pillow and was freaked out. With diseases like hepatitis and other diseases dealing with blood.Messed up my family trip .Took pictures for the BBB
According to TrustPlane, BookIt.com has a 1.2/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/bookit-com
