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Bridelily.com

3.050 reviews
Last reviewed: Mar 3, 2026

Do you agree with Bridelily.com's TrustScore? Voice your opinion today and hear what 135 customers have already said.

bridelily.comMember since Mar 2026

Bridelily.com is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.0 out of 5 stars. Last reviewed March 3, 2026.

Customer Reviews

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50 reviews

the perfect dress

I absolutely love this cocktail dress! The fabric is comfortable,,classic look.

Ana Evans
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Love it!

I was hesitated to purchase a wedding dress here. Fortunately the dress I received is well. A dress dress for when the day comes.I was expecting to have to make some adjustments, but it came out of package fitting perfect. Thank you Bridelily.

Clark Jacobo
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This is worst company I have ever dealt…

This is worst company I have ever dealt with. I ordered my dress in January and was contacted by no one to let me know my dress would not be ready by the original date and I tried contacting them for days in the end of February to try and get an update and they finally responded 2 days later at 8:30 at night to tell me they have not even started my dress and it will not be ready until after the date I need it. Now my daughter has no prom dress. They made no attempt to fix it, make any accommodations. They told me they’ll give a discount next time I order from them. I will never order for them again and if you need your dress on time, DO NOT ORDER FROM THESE PEOPLE!

Latoya Alexander
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Great Flower Girl Dress

I ordered a flower girl dress here.The dress is beautiful! Good quality. Fits my daughter perfectly, just need to check the size guide for the right measurements

Dennis Whittier
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Thieves

This company showed a delivery date of October 2. Never received. Homecoming passed. Filed a dispute with my bank, shipped after bank gave me credit. Showed pictures of it being delivered and bank recharged me. Did not show the bank that it had only been shipped after they had to get involved and after I no longer needed the dress. Took back to FedEx and they told me to Return to Sender. Bridelily said that was “not their receiving center” and I would not get a refund. Now they have the dress and my money. DO NOT buy from this place. THIEVES!

Stephanie Matous
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Thank you so much for your assistance

Thank you so much for your assistance. I received my package, and it arrived in perfect condition. It’s absolutely gorgeous — I love it!

Noveca Events Planner LLC
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fitting

Best Dress! I was skeptical but it fit like a glove!

Dassie Joyce
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beautiful dress

the dress is beautiful, thank you.

Hennifer Cecchetti
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nice dress I have received

nice dress I have received, the dress was not fit well, but I have altered the dress in local.However for the fast shipping-price and quality make a sewing expense worth it.

Tarah Pugh
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Pretty Dress

The dress is super pretty and of very good quality. The fabric is thick and structured with little to no stretch at all.

Haveed Jamal
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Fidèle à la taille

Fidèle à la taille, cette robe a fait un excellent travail pour me donner confiance.

Cheryl Kinak
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Thank you for the order

Thank you for the order. It arrived on time, and fit well.

Katie Bruff
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gorgeous

This dress is so gorgeous. It was too big and I did not have enough time to do the alterations. I was refunded right away.

Danie Sandoal
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Beautiful gown

I received the dress, the cups in bust area were positioned weird

Jessica Guenthart
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super cute dress!!  The color is perfect

super cute dress!!  The color is perfect

Carmen Johnson Bell
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Horrible to deal with

Their customer service is horrible and slow to respond. They do not tell you upfront that they are based in China and you have to pay to ship anything back. Plus they deduct their shipping cost from the refund. I was offered a $160.00 refund on an order that was twice that much. They do give you an option of donating unwanted items to charity and they will give you a 70% refund.

Karen Goodwin
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great customer service

A few days after purchasing the dress I received a message asking me when the event is so they can be sure that I On time and it arrived exactly on the date they gave me, I would buy something from them again

Carol Bet
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Fit well

I ordered a prom dress in Bridelily.it fits nice. Generally I’d choose size 6 but the size 4 was a very good fit and hugs the body. I ordered this last minute and it arrived on time for my event

Jamail Franklin
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Bridelily is a scam - China Based Company - Don't buy

Bridelily return policy will only give you one-third of the cost of the dress back, plus you have to pay FedEx to ship back to China. Their customer service is non-existent. Paid $150 for a damaged dress that smelled and had hair on it and their customer service just gave me a return address after two weeks of emailing and calling. I might get $50 back if I am lucky.

Robert Betchyk
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I totally got ripped off

I totally got ripped off! Ordered this dress for my wedding, messeged them after the requested date, they had asked the information when I needed it by, still asked me what date I need d it by. Just a run around, TOTALLY ripped me off never received a dress and now they tell me the problem is with the courier y t, the package was never received by the courier. I was ripped off and will probably never get my money back. DO NOT BUY FROM THEM!

Rachel Gerbasi
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Cite this page

According to TrustPlane, Bridelily.com has a 3.0/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/bridelily-com