Discharged because I couldnt....
I really enjoyed my therapist. The last month or so things seemed off, not the scheduled we had for months prior and late a time or two. The last session I had I was blindsided with them wanting to discharge me due to the fact that I was and I am unable to do IOP or PHP, due to family situation. I understand the suggestion of them but I felt I was/am being forced to do these or I lose care, which I needed. It really broke my heart because I thought I would have a little more empathy for my situation but instead I was forced out. I was told I could return after completion but I am unable to go do IOP or PHP. So i sadly have had to lool for someone else. I am thankful I have a PCP who referred me. Brightside gave resources but as stated I am unable to do them. My biggest thing is that a suggestion was made, I explained my situation and still felt forced out and it sucks because the progress I did make, feels like I have to completely start from ground zero. What they did and how they went about it in my opinion was not fair and unprofessional, by not talking to me prior to making the decision. My therapist was a rating of 4, but all together the company a 2 if not a 1 because of how this was handled.
Ashley Holbert
I picked a great therapist for myself
I picked a great therapist for myself. They send reminders about your upcoming appointment. They alert you if your therapist is running late. They give you thought provoking videos and questionnaires. They have help when you need it outside of your appointment.
Tracy Smith
Plan Cancelled
They cancelled my plan while I was trying to fix my insurance.
Anthony Ikejiaku
Money hungry pill pushers
I was directed here by my insurer. The website seemed simple enough. Before completing my profile, I called to ask if providers are able to complete work-related documents. The rep was helpful and told me this was permitted at provider discretion. I went forward and booked psych and therapy appts for the next day. 7 am comes and i meet why the psych who was essentially a pill-pusher. He wanted to get quickly to what medicine he can give me and send me on my way. There was no real eval or discussion of my history. I told him getting a prescription wasn’t really my top priority and the provider said there’s nothing he can do if i don’t want meds. I restated that i am not against meds if thats what is necessary, but it wasn’t my main focus or the reason i scheduled the appt. I asked him what the process looked like for medical paperwork and he stated he’s not allowed to do that. I told him that customer service gave me different info and he stated they must be misinformed because it’s not something we can do. He agrees to cancel the appt so i can get a refund and recommends I find a local provider. I call 988 because I'm beyond overwhelmed and struggling to continue bouncing through providers. I get on the platform and attempt to cancel the therapy i had scheduled since this won’t work for me. I was told i must pay a $120 fee to cancel or if i didn’t show. I call customer service again because the crisis response team is on the way and i won’t be available for the appt but also shouldn’t have to pay $120 for a cancellation when services were not properly represented to me. The rep who answered was rude, kept reading me the policy, and told me that i need to have the provider call them to learn the policy. She told me i must cancel it myself and be charged, but she would ask her manager to consider a refund. She continued to state policy despite me pointing out that I’d scheduled the appointment only 16 hours before so it’s impossible to give 24 hours notice. I also informed her that the crisis response team was on the way and i can’t make the appointment. She didn’t care about any of this so i locked my card, cancelled the appointment, and went to a facility that could help me. Upon returning home Matthew was very understanding and helpful. He removed the fee and closed my account.
Monchelle Davis
10 stars! ⭐️
Thank you so much for providing this service! I absolutely love being able to check in with my provider anytime I need to right from my phone. It was so easy to get my prescription and it is so helpful in this phase of my life with young children! I love it!
Lara Falkner
I felt confidence from the therapist…
I felt confidence from the therapist and nurse
Karl Forehand
I absolutely love them!
I absolutely love them!
Staci addis
I feel like they truly care about my…
I feel like they truly care about my well being there very professional honest and helpful to me
Scott Owens
They show pictures of your care being…
They show pictures of your care being MD’s - psychiatrist. That’s the provider I thought I was getting but they made my appointment with a social worker when I found out I immediately canceled the appointment and was charged 165. And 120.00. I have emailed many times and no response!
Teresa DeSantis
Here is aConvenient Platform, Strong Therapy Support, Room for More Engagement polished
Here is a polished, balanced, and professional version of your review:The technology platform is convenient and helpful, especially having the option for virtual appointments. However, at times it made me feel somewhat disconnected from the human element of care. While virtual meetings are a great option, it’s important that providers remain fully engaged, as if the session were taking place in person. I experienced this disconnect more during my appointments with the psychiatrist than with my therapist.That said, I am very satisfied with my therapist and the guidance and suggestions she has provided so far.
customer
Very professional
Very professional, caring. Easy to make appt, appt on time, virtual is s plus. My provider is the best
Elizabeth Gillette
The worst company for mental health
I want to leave a review that this company has been the biggest waste of my time. Both the psychiatrist and therapist left me AFTER A YEAR when I needed them the most. I just want everyone to know that since I’m no longer part of this company I’ve actually been doing so much better in life and off of every single medication and never felt better. Never use Brightside. Ever They will rob you of your peace and make you feel worse about your self !
Jamie heumann
Very supportive and caring staff.
Very supportive and caring staff.
Erika Parsons
The site is very hard to navigate
The site is very hard to navigate. I've had so many issues just meeting with my psychiatrist. Technically the site is very weak.
Joseph Beaudoin
I've been receiving great care and I'm…
I've been receiving great care and I'm still not where I want to be but I'm making strides and progress! My care team has been great!!
Keith Henderson
Truly amazing and very convenient
Truly amazing and very convenient
Ms.Porter
Grateful to be seen and heard
Grateful to be seen and heard
Andrew
Brightside has been incredibly helpful…
Brightside has been incredibly helpful in my journey. The doctors and therapists are knowledgeable, compassionate, and attentive. I always feel heard, supported, and cared for during my appointments. I’m grateful for the positive experience I’ve had with their team.
Zoribel
They unfairly bill you in advance before service
They bill you in advance before they tell you what the cost per session is and sometimes don't bill your insurance. I would recommend Octave, Headspace, or Meru Health over Brightside any day. They are much more user friendly and have exponentially better therapeutic value and fair billing.
Anthony Nielsen
My head space was dark and since my…
My head space was dark and since my meds are right it is not dark at all!!
Dina Burke
