Salma is a one-of-kind professional!
Salma is a fantastic customer service professional. Her follow-up is impeccable. I will definitely come back to Chef's Deal because of the service she provided.
Angel Gonzalez
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Chef's Deal Restaurant Equipment Company
4.350 reviews
Last reviewed: Feb 13, 2026Do you agree with Chef's Deal Restaurant Equipment Company's TrustScore? Voice your opinion today and hear what 160 customers have already said.
www.chefsdeal.comMember since Mar 2026
Chef's Deal Restaurant Equipment Company is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.3 out of 5 stars. Last reviewed February 13, 2026.
Customer Reviews
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50 reviews
Great service
We always come to Chefs Store when we need a new equipment and we work directly with our sales agent Ricardo Galvan. Every goes smoothly with his recommendations and always available when we need help with the equipment after purchase.
Affouet Price
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Very nice
Very nice. A wonderful experience that it is
Innocent Swagg
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good service
good service
Michael Factura
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Salma was a professional
Salma was a professional and saved the sale with her actions. The manufacturer originally was backed up with orders and could not deliver until after Thanksgiving. Salma got Kitchen Aid to promise a date to deliver before Christmas. I got concerned about deliver and ordered a different model mixer. Salma provided me with her plan to convince me that she will deliver before Christmas and she did. My wife could not wait for Christmas to open the box to make her bread. She clearly noticed a difference in the needing and outcome when the bread came out of the oven. Thanks to Salma we got the results we were wanting with this commercial model mixer. The other mixer would not have been as robust as my wife would have liked, or the results.
MJ Aiello
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Sales good. Delivery, what delivery???
I initially was happy with the sales representative. They offered a discount from the online price and were able to add some parts we needed to the order. However, we have yet to receive our $5000. piece of equipment, $660 for shipping and nobody knows where it is. I can't get any help from Chef's deal regarding it's location and There is NO Info from FedEx freight. It is now 3 days after promised delivery and our piece of equipment has died and we are left with no replacement. I would not choose to do business with this company again.
Brandon Hintzman
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I was incredibly impressed with the…
I was incredibly impressed with the customer service I received. After an item I wanted went out of stock, Salma proactively contacted me to offer her assistance in finding a suitable alternative. This level of personalized, proactive care is unmatched by any other online retailer I've used.
June Foss
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Excellent Customer Experience!!
Procurement Specialist Salma Noor went above and beyond what was expected with this purchase and delivery! She was fully engaged and professional from the beginning to best assure excellent customer service and delivery schedule. Her follow-ups were timely and very much appreciated. My experience with CDREC with Salma at the forefront has been nothing but top tier!
James Steffens
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Great customer service!
Chef's Deal corrected a mistake they made in shipping when I called. Then the item was shipped overnight. Great customer service! Thank you.
Michael Palumberi
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Excellent customer service
Excellent customer service! The item I wanted was out of stock and the representative Salma, reached out asking if I wanted her help sourcing an alternative item. I have never experienced service like this from an online retailer before.
Monica
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I bought a grill the team help me with…
I bought a grill the team help me with assembly I am very satesfied. they offered me pay later options which is amazing for small restaraunt like mine.
Wissam
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Lee Hazer was so helpful
Lee Hazer was so helpful
AZ Building
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The company is slow to respond but helpful
The company is slow to respond. I wasn't even sure if my order had been placed at first. Then within a few days there was confirmation. The best part is that the sinks we ordered were missing the "t" brackets. I reached out and with in a few days I got an email asking for more informaiton and then I received an email stating the parts were being shipped. I would order again if the opportunity presents itself.
Franklin Precision
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I place a order and when it arrived it…
I place a order and when it arrived it was damaged. When i call chefs Deal Lee made it very simple for me to get a replacement. I cant thank them enough what a great team to work with. Will buy from them anytime we are in need of equipment for our nursing home. Thanks again Lee A+ all the way
Tim
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Great experience
Great experience working with this company. They were responsive and accommodating to my specific equipment needs, and their pricing was very competitive. One item arrived with minor damage, and Lee handled the issue quickly and professionally. Highly recommended!
On Charcoal
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I hope I can give a 0 star
I hope I can give a 0 star. Not get the order that I ordered and when I returned it because they send me the wrong item they charge me a shipment cost and stock fee. Customer support was bad and Very bad company working. Work so long on refund 40 days!!!
Tanadol Charoenwetyangkoon
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Angela was great she helped me out a…
Angela was great she helped me out a lot and followed up with me. Thank you
Abdul Alnajar
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Website is a basic Drop Ship Company, No customer service
After waiting an entire 4 weeks for Chef's Deal to even ship the range (after being told it would be at the latest 1 week) I purchased a $15,000 Garland commercial oven from Chef’s Deal , and unfortunately, the experience was deeply disappointing. The range arrived without any electrical cord required for operation, rendering it unusable upon delivery.This resulted in unexpected costs, including a $578 bill from a licensed electrician for a workaround attempt, plus additional labor from contractors who had to assist with the incomplete installation. We also experienced significant project delays due to the missing part. Despite reaching out immediately and sharing the invoice and situation, Chef’s Deal refused to reimburse us or send the proper cord overnight, showing no willingness to resolve the issue or take accountability.For a purchase of this scale, you’d expect professional service, support, and follow-through. What we received felt more like a drop-shipping transaction with no post-sale care. If you're considering buying commercial equipment from Chef’s Deal, especially for a high-end or time-sensitive project, I’d strongly recommend looking elsewhere.
Nikki Nickerson
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Best prices and customer service around!
Best prices and customer service around!
Francis F
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This is a total SCAM
This is a total SCAM. Wasted two week of our time to get a dishwasher and still no response while payment was taken from our bank account. AVOID AT ALL COST!
Siming Vautin
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According to TrustPlane, Chef's Deal Restaurant Equipment Company has a 4.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/chefsdeal-com