Fuming.. only sent arms and wrong size sofa
Cushie confirmed that they had delivered our sofa but had only sent us the sofa arms. The arms documentation that came suggests they’re also sending us the incorrect sized sofa. This is appalling for the price of the product.
Yasmin Ali
Cushie
Hi Yasmin,
Thank you so much for taking the time to share your honest feedback. We truly appreciate reviews like yours, as they help us continue improving our products and service.
Regarding the delivery, FedEx may occasionally split shipments due to truck capacity and logistics planning. Unfortunately, this is something we’re not able to override. That’s why three separate tracking numbers were provided, so you could easily monitor each package individually.
In terms of sizing, our armrests are designed to fit all sofa sizes. Based on your order, you selected the double sofa bed, which matches the product that was shipped. However, if this doesn’t seem correct or if you have any concerns, please feel free to reply to the email we previously sent — we’re more than happy to look into this further and make sure everything is resolved for you.
Thank you again for your feedback and for choosing Cushie
Scam?
I ordered and paid fully for a sofa in Dec 2025. It was supposed to be shipped on Feb 1, 2026. I have tried since that day to contact the company, and no one answers the chat or emails back. I have not received any updates since the order went through. I am concerned that this is a scam (despite the good reviews), and that I will have to get my money back from my credit card company. I will adjust this review if this gets resolved as I do want the sofa. There is no phone number to contact anyone either.
Update-2/4- after three days an AI sent me an email. Still no actual contact from the company. I’m having the transaction investigated. 2/8 - I cancelled the order and received notification that the amount was refunded. It has not shown up in my account despite two emails swearing it was already done. I appreciate the note from the company (see below), but if I have invested 1000.00 prepaid, I should receive occasional updates about shipping and the current status. The agent who claimed the refund was done also claimed that an email was sent about possible delayed shipping but it “kicked back”. I am inclined to disbelieve this as the receipt for purchase came through no problem. In addition, a six week “delay” is significant problem, more than a “delay.” I didn’t even get a note from the agent until I requested a charge back and then it was only an excuse.
Karen
Cushie
I’m really sorry you’ve been left without clear updates — I completely understand why that would feel alarming, especially after you’ve already paid in full. This isn’t the experience we want anyone to have, and we take responsiveness seriously. While shipping dates can occasionally shift with newly upholstered pieces as they move through final production and carrier scheduling, you should never have to chase us for basic communication. Please check your spam/junk folder for our email response, and feel free to reply directly to that same email thread so we can resolve this quickly. Our team will reach out to you directly.
I ordered my sofa couch from cushie…
I ordered my sofa couch from cushie based on their guarantee policy.
I received my order just over 2 weeks ago a couple of days before the end of the year.
I didn’t even take all the plastic off because I could see immediately the color won’t work in my space. I reached out immediately asking how to return it for a replacement of a different color.
No response for over a week after 3 emails. When she responded. She didn’t answer my question. She suggested I reach back out in late January to purchase a slip cover. I’ve responded to her multiple times asking how to get a replacement along with asking for a phone number to speak with someone directly. No response. It’s been over 2 weeks. They do not have customer drive and it looks like they don’t back up the 60 guarantee that is being advertised.
I’m very disappointed.
Tina Harryman
Cushie
Hello Tina, thank you for sharing your experience — we understand how frustrating this situation felt, especially when you were trying to make a quick decision after delivery, and we’re sorry for the confusion and delays you encountered. We’re glad we were able to connect directly and sort this out together, and that we’ve agreed to send your preferred slipcovers, which offer added convenience, especially when one needs washing. If you need any further assistance at all, please feel free to reach out to us by email — we’re always happy to help and will be looking out for your message.
I love my Cushie sleeper sofa
I love my Cushie sleeper sofa. Easy to set up. Attractive design and oh so comfy. Converting to a bed is simple, and the mattress is comfortable with no painful support bar. Also, the fabric is sturdy and spillproof, an additional plus.
Rich at the Lake
Very helpful and responsive customer…
Very helpful and responsive customer service
Ryan
Superfast delivery
Superfast delivery, very well made product that fit my needs perfectly! I purchased full size sofa bed in beautiful blue and it fits my zen room perfectly!
kristel Stopoulos
I bought a Cushie 2 Seater sleeper sofa…
I bought a Cushie 2 Seater sleeper sofa for a meditation/reading/guest room. I was looking for something comfortable to meditate on, as well as comfortable to sleep on for overnight guests. This has worked out very well on both counts. It was easy to put together, is very comfortable to sit on, super easy to open for a bed which the first guest said was very comfortable. I did have a bit of a delay initially in shipping, but when I contacted Cushie, they resolved it immediately. I was really impressed with the customer service and would recommend this product, for sure!
B. Barlow
Exactly What I've Been Looking For
We host a lot of guests, and I have always struggled with how to make our playroom more "user-friendly" for more than one person to stay there. I was thrilled to find a company that produces exactly what I was wanting to find - a couch where the entire couch becomes a bed. I wanted something where a couple wouldn't have to sleep on an air mattress, where they could each get out on one side without crawling over someone, but without taking up floor space with a bed that only gets used sometimes. Cushie solved all of those AND it fits in the space I wanted to put a couch perfectly—bonus points for how comfortable it is to sit on.
Mary Huff
Stylish and comfy right out of the box
Just received it and super easy to set up. Feels comfy on the first sit and excited to see how that evolves over the next few months.
Jaron & Chelsea LeWongdre
great product
great product, quality packaging
Jenny Loshbaugh
So glad that I could find a sleeper…
So glad that I could find a sleeper couch that had healthier fabric mentioned in the details.
Carla Linde-Garelli
Easy ordering
Easy ordering! Prompt delivery! Quality product! We love our new Cushie!
Angelia S.
Great company
My experience with Cushie was great. The website was easy to navigate and had thorough information, instructions and reviews to look at before purchasing. Ordering was easy and the company communicated well about shipping and delivery. I received my product quickly and it is exactly what I was looking for.
Kelly
The Best Guest Bed on the Market
We love our Cushie Couch. It’s incredibly comfortable as a bed—so much better than a traditional pull-out—and it’s super easy to convert. It’s also great as a couch for movie nights, and even without being up against a wall, the cushions stayed put. I wouldn’t choose it as my everyday living-room sofa, but as a basement crash pad for movies and overnight guests, it’s the perfect option on the market. Customer service was helpful once we got past the AI.
Laura Polk
Love the color
The chair is comfortable to sit on and easily folds into an extra bed. It's the perfect size for one adult or child.
Heddon
Very responsive team when I…
Very responsive team when I communicated I was out of the country and needed them to hold the package
Edward McQuiston
My delivery took longer than expected…
My delivery took longer than expected due to a shipping issue, so they had to send me the wrong color. They are sending me a slip of the colored I ordered though. Overall I’m happy with it.
Hanna
Comfort at a great price
I have to say I am impressed with this couch, this is the perfect playroom/guest couch. I have a relative coming for thanksgiving, and didnt want to spend upwards of 3k on a couch for Kids playroom. At the same time I didnt want to get a crappy futon for there either. This was a match made in heaven, when I saw it I liked it, when my wife saw it her eye lite up. Not Cheap and not outrageous, just right thank you cushie!!!
Frank Lugo
Easy to order and quick to arrive
Easy to order and quick to arrive. I have been looking for something to put in my office for an extra guest to sleep on that is comfortable and attractive. This is it!
Carole Clark
Nice design but did not meet expectation
The couch has a nice aesthetic but not worth the price in my opinion. Fairly comfortable for sleeping, not as comfortable for sitting. Website indicates shipping is the next business day but it took approximately 1 week to ship and a lot of follow up with customer service who did not acknowledge their shipping delay. I use the couch in my office and it works well there.
Hannah Kight
