I had a great experience with this…
I had a great experience with this company.They delivered the chairs at a discount to all the other websites that I could find, ahead of schedule.
Kathy Kowitz
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Decor Market
4.150 reviews
Last reviewed: Jul 17, 2025Do you agree with Decor Market's TrustScore? Voice your opinion today and hear what 66 customers have already said.
decormarket.comMember since Mar 2026
Decor Market is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.1 out of 5 stars. Last reviewed July 17, 2025.
Customer Reviews
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50 reviews
This company is advertising incorrect…
This company is advertising incorrect measurements for containers instead of 24"x27"x27" and I received 22"x22"x22" which is now not fitting for my climbing roses so over $500 wasted on 4 containers.
Cristina Meghesan-Fratila
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Quick Shipping & Quality Customer Service!
I recently purchased chairs from Decor Market, and I couldn’t be more pleased with the overall experience. From the start, the ordering process was seamless, and I was impressed with how quickly my order arrived. When the chairs were delivered, there was a minor issue with a few small scratches. I was initially disappointed, but I reached out to the customer service team with some photos, and they were incredibly responsive and understanding.They offered me a few different options to resolve the issue, including a significant refund or a replacement order. I chose the replacement, and they shipped out new chairs right away—no hassle at all. The replacement chairs were in perfect condition, and I couldn't be happier with them now that everything was sorted.It’s rare to come across a company that not only offers great products but also genuinely cares about customer satisfaction. Decor Market handled everything professionally and efficiently, and I truly appreciate their efforts to ensure I was happy with my purchase.I would highly recommend them to anyone looking for stylish, quality furniture backed by a company that stands behind its products. I’ll definitely be shopping here again in the future!
Kara Ann
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BEWARE OF RETURNS!!
BEWARE!! Terrible return policy and practices! After purchasing a lovely coffee table with no problem, the return was quite costly and took FOREVER. First, I had to pay $120 for a custom box to be made because the original was cut apart to remove the table. Second, they charged an $80 restocking fee. And lastly, they waited OVER 3 weeks from the return date to refund my money. Ridiculous policies. Don't purchase from them unless you are absolutely sure you won't need to return!!
Cindy Bennett
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First Time Customer, Excellent Experience
I'm always hesitant to purchase big-ticket items like furniture from sites I haven't had experience with, but I took a chance with Decor Market and I couldn't be more pleased. They have competitive prices for some of my favorite designers and brands, LIGHTNING fast shipping, and I had no problems whatsoever with the delivery of my order (a large and heavy dresser). Would absolutely purchase from again.
Natasha
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I would order from another website not easy to return if I…
I would order from another website if I could do again. Return policy is 30 days and they charge a restocking fee.
Kate McBee
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A+ Quality & Shipping
I ordered a large area rug on a Friday of a holiday weekend and it arrived that Tuesday! Quality is great and Decor Market's prices couldn't be beat. They've earned my future business!
Kathleen Dailey Meneely
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Update: resolved issues. Scam do not purchase from this place.
Scam! They took my payment and no order confirmation, no shipping confirmation. No response to my inquiries.Update: I did receive the item. Still had issues with communication, did not receive order confirmation but I did get ahold of someone who sent me tracking.
M K
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RUN!!
RUN!!! Scam artists they have a horrible return policy and they won't allow you to cancel, tried to cancel after 15minutes and they hung up the phone on me.. I had to dispute with my financial institution
Thomas
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awful experience
awful experience be aware they charge 15% restocking fee and have the worst return policies, and you have to wait for a long time to get your refund. I do not recommend purchase anything from this store
LA
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Impressed with customer service
I had a great experience with Lily, i initially bought something which didn't look good in my living room. They let me return it for free and purchse another nightstand that ended up working out. The whole process was smooth! Thank you!
Johnny
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After placing my order I did not receive any help with a problem
After placing my order, I immediately requested to change the color of my item - same price and style. I left a message and sent an email. I did not receive a response. I called 6 more times the following day. I finally spoke with someone who said that they would send an email to the manufacturer. Then I later received an email that it was too late to change the color, and I would have to pay a restocking fee to return the item. I do not believe that they tried at all to help me or provide any customer service.
M W
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HORRIBLE CUSTOMER SERVICE
HORRIBLE CUSTOMER SERVICE. DIDN'T PROVIDE. RETURN INFO -- THEN. WHEN I. HAD TO ASK AGAIN, THEY SAID IT WAS TOO LATE.
Donna Filanovsky
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The assortment of the store is large
The assortment of the store is large, you can buy a lot of accessories for the house
John Gregory
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Excellent customer service
Excellent customer service. I ordered 4 bar stools from decor market, however the website description is wrong from their vendor, they have them corrected and sent me additional bar stools. Very fast delivery and excellent communication!
Wensu Cai
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Amazing Customer Service, despite manufacturer issues
The customer service here has been outstanding. I ordered several items for pre-order that were not yet in stock, and the Decor Market team communicated with me regularly, sending proactive update emails about new ETA dates with the ever-changing supply chain issues and delays.When I did receive my items, one of the products had a manufacturers flaw in the wood. I sent a photo of the issue to the Decor Market team and they promptly sent me a replacement item free of charge. Unfortunately, this item still had a problem (not Decor Market's fault at all, but the vendor's issue). I sent a photo of this issue to the team and they refunded me for the product. So refreshing to have nice, hassle free customer service! I will definitely be ordering from them again as I know they stand by their products.
Kelly G
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Return and Refund Policy is Excellent!
Decor Market’s return and refund policies are top notch. 5 ⭐️⭐️⭐️⭐️⭐️ star review, no doubt!! Long story, short, I placed an order on their website for an area rug. Once I realized I ordered the wrong color, I sent them an email notifying them of my mistake. That same evening I also ordered the right color rug. Communication from them through the process was impeccable. 👍👍👍👍👍 The next day Decor Market contacted me and within hours sent me a Fed Ex return shipping label via email to print out. Fed Ex tracking was excellent. Both rugs shipped from the vendor the following day of my online order, and paralleled each other, and arrived within 3 business days. Unfortunately, neither of the two rugs (6’ x 6’ square) worked in my home, so I requested the second return shipping label for the second order, and they were gracious enough, at no cost, to email me the second return label the next day. Just saying, 💁♀️🤔👏 I haven’t seen customer service like that in years.
GCARL
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Beautiful ivory rug shag
Ordered a beautiful ivory shag rug from them it came in slightly damaged and they replaced it no questions asked! Great customer service experience and pricing!
Andrea Amondson
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I had such a wonderful experience…
I had such a wonderful experience shopping online with Decor Market. I searched high and low for a specific looking dining chair, all big box retailers were sold out! But Decor Market had what I was looking for…and at a great price too! I ordered 6 chairs, one arrived damaged/factory defect. Decor Market’s customer service was excellent and within a day of writing them about my damaged product, they had a new one on the way. I will definitely be a repeat customer!
Kelsey White
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Great Customer Service from Decor…
Great Customer Service from Decor Market-- I had an issue that was clearly due to a manufacturing error and Decor Market went out of their way to ensure that I was satisfied with the outcome. I was so happy with their email response times and the fact that an actual human answered the phone! Will definitely be buying from them again.
Jamie E
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According to TrustPlane, Decor Market has a 4.1/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/decormarket-com