Do you agree with DS's TrustScore? Voice your opinion today and hear what 81 customers have already said.
DS is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.4 out of 5 stars. Last reviewed February 5, 2026.
Leased a DS7 - year 3 and both rear light units have an aquarium of water in them due to a leaky seal. This is not wear and tear of the vehicle but clearly a manufacturer fault. DS and Novuna not interested in replacing. Have offered 50% support to replace however i believe that this is unacceptable.
This Company is the worst I have ever dealt with! I leased a vehicle through stelantis and Novuno was the finance company. I had no end of trouble with the DS7 I leased, It was in and out of the dealership for recalls breakdowns. Each time costing me loss of earnings. Stellantis of Novuno wanted to know. This was a brand new car. They recalled it for software updates, they said they needed to change the wheels, Tyres. The batteries on the PHEV failed and needed replacing. The car went into DS at Salford for over 5 weeks. It came back with extra miles on the clock and a couple of scratches. The whole experience was a 4 year nightmare! I hated the car the dealership and Novuno finance. When the lease ended they came to pick up the car! The mechanic from Manheim inspected the car and he was ready to take it until he said he had noticed excessive wear on a couple of tyres even though the car had just passed an MOT. This was a vehicle with 17000 miles on the clock. He said I would need to put 4 new tyres on before they could take it back. I did this at a cost of £834.It then took weeks before they could pick up the vehicle! Then!!!!! Another Manheim engine turned up and re inspected the car, he found another £1200 worth of costs, he said it was scratched. This was the dealership fault, he said the were signs of rust under the car, why should a 4 year old car be rusty underneath? He also said there was a misty lense which is obviously a manufacturer fair lt. How could the first inspector miss all this????? I am now battling with the ombudsman but no one from Novuno or Stallantis want to know. If anyone is thinking of using this outfit think again.
It’s a nice car but honestly, I wouldn’t get another! We had a Hyundai previously which never went wrong & barely any glitches with excellent dealer service, whereas the DS7 has permanent glitches & has been in the garage twice for faults, we’ve also had to call the RAC 3x for non-starting issues. For a premium brand where you’re supposed to get priority in servicing etc, we may as well have got a small hatchback because we get no benefits for paying 3x the amount for this car! It’s never ready when they say & we’ve waited 2 hours longer than advised on both occasions in the garage! Our nearest DS dealer is 50 miles away & a pig of a journey, but they won’t let you take it to a Citroen/Peugeot dealer for warranty. Last time it came back with a camera hanging out & muddy patches all over the “cleaned” body. It’s hard to even work out which is the DS part as there’s so many brands there & it’s so busy.It constantly reverts back to French on the screen which is really irritating, the lane assist is so overly sensitive, the screen displays are complicated & the window controls feel like they’re in the wrong place (in the middle) where there’s too many buttons. We’ve had the car 2 years & still not done the personalisation as it’s too complicated & we’re just not techy. The whole experience is just hugely underwhelming for a “premium” car & we’ll be getting rid as soon as the lease is up & going back to Hyundai which felt more reliable, more user friendly & treated better.
Do not buy anything from here
Think before buying a DS Automobile car. My DS7 broke down in very unsafe location with “ electric traction control fault” No power to car in the middle of the A46 fast flowing 70 MPH dual carriageway. So I got it towed home late at night by the AA. The car did work, but it would stop without notice. Next day I drove it to the Stalantis & You DS main dealer on 91 Abbey Lane in Leicester. At the service desk, Jess said I cannot bring my car in. I told her that it’s not safe for me to drive that car. Jess said I will have to get it towed away by AA again out of their garage and leave it outside in the streets some where. Really??? I got one of the managers involved for me to eventually agree for the garage to leave my car there. If you buy a Toyota or a Lexus, you will go to two very different garages. If you buy a DS, you will go to a Citroen garage with unprofessional individuals. DS portray a luxury class brand. Get treated differently they advertise! Toyota to Lexus kind of treatment. Not the case at all. It’s a Citroen rubbish.
Horrible company stole 368$from me!!! i didnt even sign up!
I would never recommend a ds
I don’t think I have ever dealt with such a dishonest company in all my life I had a recall for my DS 7 cross back for possible cam shaft beltRight from the beginning to end I was lied to Closest garage was 120 away first I was told it would be the RAC taking my car to the garage I phoned the RAC only to be told they were having nothing to do with the recallI was then told I’d told them I was dealing with it myself After complaining for god knows how many times I was then told if I went to the garage myself plus hired a car and kept the receipts I’d get my money backWell guess what more lies so am out of pocket lost a whole day for nothing as turned out cam shaft was fineIf you read on line to complain to the transport secretary don’t bother did that and still wait nearly 2 months on for a reply Don’t give up & fight for your rights is what I say
Trying to get my faulty airbags replaced because of no drive recall. Been trying since July now November. Finally got booked in for 11th November and told car would be picked up and returned. Just thought I'd double check and was told yes it's booked in but they won't be picking it up. So I'm expected to pay for the transport myself even though it's their problem not mine. It's all about lies and deflection . This is a deliberate strategy to try and save as much as possible. I cannot give this company any constructive ideas how to improve because they are being deliberately obstructive. Then again how about the whole of the board resign and the company be put in administration
In July 2025 I had the drivers side rear light cluster on my 2022 DS7 Crossback replaced due to severe water ingress. This was carried out under warranty.I now have the same issue with the passenger side light cluster and because the warranty has expired, I am going to have to pay for the repair.This is on a £48,000 car that is only 3 years old.An internet search shows that this is a known issue way back in 2021, which begs the question why this is still happening.I would advise anyone to reconsider buying a DS due to this potentially expensive fault repair. I will certainly sell mine once the current issue is fixed and will not be buying DS or Citroen.
If I could give no stars I would. In December last year, the traction battery failed, and it was not until January that DS would even look at it. It took weeks for them to just identify the issue, where it involved them emailing DS technical in France. They would email one a day, it took technical 1 week to answer an email. They could not provide a curtesy car which meant I could not get to and from work. They finally fixed the car at the end of feb. Fast forward to September and the fault has now returned. The car has just stopped in the middle of the road and cannot be moved. All signs are pointing to the same fault. My only advice is to not buy a DS vehicle as they will just break and stop with no warnings. And even when fixed the same thing will happen. I will update this when it’s fixed just to see how long it actually takes them too.
My daughter has a DS3 electric. It is under full and extended warranty. It was bought about 6 months ago. It had a problem with the charging unit, no problem warranty will cover it. 11 weeks later, after being passed from pillar to post ( between the garage and DS customer service) the repair has still not been performed. Today, after a lot of lies, they have told her the car is not a priority due to a recall they are prioritising. The first time in 11 weeks they have been honest. Previously they had said part on order, wrong part sent, it’s the Technical centres fault etc etc. Aftercare is an absolute joke.
stay well away from DS cars aftercare disgusting , below what has happened to myself i have a lease car ds3 and i am absolutely disgusted with the after care from Stellantis Ds, all i get from everyone is its not in our policy !!! my car broke down 4 times the other day after picking my daughter up from the airport , engine light comes on all power lost after a couple of minutes i can then drive again , the next morning the car would not start bear in mind it is still in warranty, i rang DS Salford Manchester which is my nearest garage even though i live on the Wirral , i explained the car wont start they said best they can do is fit me in 4 September i said yes fine book me in and i will ring my insurance to arrange pick up of the car and send in the day before 23 rd which will be at my expense as the car is outside my house . I asked for a courtesy car and got told i cannot have one until 4 th September when the car is booked in , i said what am i meant to do till then they advised me to ring the ds after service number , i rang this number and omg how rude saying not there problem its not in the policy to give me a car till the garage has looked at it and they will then give you a car 4th September , i said its not my fault the car wont start and is under warranty yet your garage cannot book in till 4 September all i got was try Birmingham branch it may be quicker sir , i said Birmingham is 2.5 hours away but i will try i rang birmingham they said 4 th October !! i rang back spoke to another chap basically said not in our policy to give you a courtesy car !!!! and its up to me to get to work without a car !!! i am at a utter loss who to talk to i am disgusted in the after care and if one more person tells me its not in the policy i will go mad . Can any one at D s a manger get back to me with what they can offer me from 07 August till the 04 September , i own my own company in Liverpool i travel 40 miles a day to and from work i also have meetings all over the uk and have no vehicle !!!!! please someone come back to me !!
So here is my most recent experience with DS customer service. Dreadful.As a result of the faulty Takata airbags still in place and the car having to be inmobilised for a good month, I had to pay for towing services they said they would provide- but didn't. As a result, a costly emergency towing service had to be booked last minute, to avoid missing my servicing appointment. Here goes: Let me start by saying that Towing services were booked well in advance, before DS called me to supposedly provide a towing service. The price was £70, far inferior to £160 that I ended up paying because of a mistake that was made by either DS or the tow company DS hired, two third parties whose actions I couldn't possibly control. I will head straight to the facts now. I keep all my messages so I can prove all this. I also have receipts for repairs and towing services for a flat battery, as a result of the car being stop for a month -about £200- and towing services -£160- Now bear in mind all the communications with DS on the phone have been recorded, as per DS own request. I will provide a clear timeline so you can understand the situation in full.The following calls were made:Friday 25/07/25, 9:47am- a DS agent called me to book towing services for the following Monday. She told me there was a Compensation scheme of up to £400 for towing services but we booked towing services with DS for 9 am and I cancelled the one previously booked. They could not guarantee the tow service would make it in time. I clearly stated on this and any previous correspondence that I had already booked an appointment with Arnold Clark to service the car on 28/07/25 at 11 am and missing it would mean a wait of at least 6 months. I trusted DS would keep their word, I was wrong.Monday 28/07/25, 9:30 am, after having no sign of a towing service I called DS customer service to ask for an update. I insisted that the appointment could not be missed. DS agent quickly disregarded the call saying it was not up to them to check on towing services already contracted. So I had to book services myself, in a rush. It was extremely stressful since I was getting no help from DS. No updates, nothing. Finally, after calling to postpone my appointment with Arnold Clark twice and having to chase them to make sure they were coming -at a cost of £160-, a towing serviced took my car to them. I paid for this as I had no choice and also the current-at-that-point compensation scheme would cover for that -£400, previously stated- What I found outrageous was that after my car had been in the garage for some good 30 mins, someone from DS called to say the recovery vehicle DS booked was out on my street. Only 4 hours late. Had I used this service, my appointment would have been missed. Again, I can prove all of this.Tuesday 29/07/25, 12:25 pm, another customer service agent called, patiently listening to every comment, every complaint I had about the situation. But he, of course, could not offer any help. He did mention a £70 + mileage tow Compensation scheme. The compensation was magically lowered from £400 to £70 + mileage and now, according to this email, even lower. £50 + mileage. I am not looking to get anything else than what's rightfully mine. I am not willing to pay for a mistake I didn't make, costing me great stress for having to deal with this last minute, and I expect full compensation for cost of towing at least. This is going into Google reviews, trust pilot and social media unless DS does the right thing and reimburses me. I will also never consider buying a DS car.Please offer a reasonable solution so we can all move on.BestAngel Hernandez
The worst aftersales and customer service I have experienced in 35 years of buying new cars. I bought a new DS 4 in 2022, my subsequent experience of the dealership aftersales was very poor. Worse still was my encounter with DS Customer Service, quite frankly it is customer service in name only and in my view DS is totally disinterested in their customers.
If only I could rate them lower My story if too long to write however my advice to anyone would be to steer clear at all costs. I have a car that is not fit for purpose and ds have absolutely washed their hands of me. DO NOT BUY A DS!!Following a complaint to them, which took them months to respond, they have ignored the majority of my complaint and only addressed the parts that work in their favour. Vile company
Signed an order form for a top of the range DS7 Etiole only to be told on collection day that we have been gazumped by some corporate level deal whereby all DS7 stock has been registered to another company en masse. What a waste of time and effort.
When I chose the DS 4 1.5 BlueHDi 130 hp Performance Line+, I was excited: sporty and elegant design, refined finishes, truly a one-of-a-kind car.Unfortunately, the real experience turned out very different from expectations.🚨 Main issues encountered:👉 Defective BSRF control unitThe BSRF control unit (Continental) started causing problems after just 2 years and 45,000 km: infotainment freezes, radio turning off by itself, unstable system.The defect is well known to DS Automobiles and Stellantis, and it has even been acknowledged by DS Service. However, I was asked to replace it at my own expense (over €800), despite this clearly being a structural defect.👉 Lack of transparent communicationInitially, the manufacturer had expressed willingness to cover the replacement costs.But after weeks of waiting, the attitude changed: now there is a clear reconsideration, a scaling back of promises made. No concrete solutions, only empty phrases.👉 Unstable OTA updatesOver-the-air updates, instead of improving the experience, caused additional bugs and malfunctions.👉 Defective panoramic cameraAfter just a few months, the rear camera fogged up with condensation, becoming unusable in rain or fog. Unacceptable on a car of this category.👉 Disappointing service (DS Service - Gruppo Zatti)Endless waiting times, unprepared staff, vague answers. No real handling of the problem. I felt a lack of empathy and professionalism.👉 DS and Groupe PSA customer service: shocking responseWhen I reported my case to DS customer service and Groupe PSA, complaining about the lack of assistance from DS Service Gruppo Zatti and the troubles I faced returning to the workshop, their response was surprising:“The presence of Authorized Workshops in the area is the result of the manufacturer’s careful choice.”“Your report will be taken into consideration to improve products and services.”A reply that shows total lack of respect and commitment towards the customer, accompanied by blatant indifference to actually solving the issues.This is exactly where a prestigious car brand stands apart from one that, unfortunately, is not.⚖️ Also a matter of rightsThe BSRF control unit is an essential electronic component that, according to Consumer Code regulations, should function for the entire useful life of the vehicle.Such an early failure clearly represents an original defect, which should not be borne by the customer.💬 In summary:The DS 4 is a beautiful car to look at, but with serious technical problems and service that does not live up to the brand.I expected greater reliability and respect towards the customer.❗ I advise anyone interested in this “premium” brand to thoroughly research before purchasing. A car is not just design: it must guarantee reliability, support, and transparency.I remain available should DS Automobiles finally want to take my case seriously and professionally, offering a concrete solution.That would be a good start to improving the brand’s products and services, instead of ignoring or downplaying real and widespread problems.
My car would not start on 9 March 2025, which was a Sunday. I could not contact DS on a Sunday so I had to wait till Monday. When I contacted DS, I was told that the earliest my car could come in to be “diagnosed” was 1 May 2025. That is 8 weeks away! I asked for a courtesy car. DS have explained to me that they will not give a courtesy car until the diagnosis takes place. This is completely unacceptable. Where a car isn't starting at all, there clearly should be expediency on their part. They must have hundreds and hundreds of spare cars lying around, but they refuse to provide you any type of help. Disgraceful service. Would give them 1 star if I could.
I chose the ds3 crossback because I have had a regular citroen ds3 12 reg and also a citroen ds5 63 reg. I was quite dissapointed that ds no longer have the citroen backing. I have had the car since January 2024 it is a 19 plate. Other than the door handles been faulty I have had no problems with the car. The handles were replaced for me at no cost to me. I was very pleased with the service I got from ds customer care and the ds dealership. I had the cambelt done last year even though it had 45000 miles on it and it wasn't really due. Ds are lovely cars and you can problems with any car so its a bit unfair to say that ds are rubbish. If a car is looked after serviced and kept on top of then there should be no problem. Look after your car and it looks after you. My car passed mot with no advisories as well.
According to TrustPlane, DS has a 1.4/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/dsautomobiles-co-uk
