NEVER AGAIN!
Absolute shambles of a 'company'. The most unprofessional experience I have had. Too late by the time you get to the airport. Just dont use this company.Dropped off my car to a Holiday Inn car park, had to pay the drop off and pick up charge there and then. Got driven to the terminal in what looked like a stolen car - disgusting. On my return, at least 20 phone calls, most were unanswered, had to wait over an hour outside even though I called on landing and when I collected my bag. Then the car turned up, covered in mud! Then I had to pay the fee AGAIN to exit the car park. Rude, ignorant employees, just a scam outfit, spend a few extra pounds and use the airport meet and greet.
steve chynoweth
Absolutely disgusting service
Absolutely disgusting service, actually I don't want to give any star for it.There is no any 15 minutes shuttle service to the airport.They are absolutely lying because we waited in the airport nealy 4 hours also I got parking fine.very rude customer service.when I called them to inform regarding fine, they didn't respond in to it.
Mathew Thaimalil Thomas
Keep Well Clear
Keep Well Clear! Thieves- booked and paid online. I got there and they wanted to add another £100, as their booking system was wrong - jeeze I paid £111 for 2 weeks. AND IT WAS DAMAGED ON PICK UP. So bloody rude. Keep Well Clear! Yx
Yeti Malyckyj
I don’t know how this place is even a…
I don’t know how this place is even a business. Awful customer service, parking in someone’s back garden with Tetris style parking, surprised no one’s cars were scratched or stolen.The people who work there are rude and DANGEROUS drivers. On the phone constantly.Awful communication.Waited an hour and 40 outside departures In the cold to be picked up and when we phoned to ask for a estimate of time to collect he kept saying 20 minutes, 2 minutes, yet was left 1 hour 40.No apology when arrived, bundled into a rickety van where the driver was smoking and on his phone, swerving and speeding. DO NOT USE.
Bonnie Day
Cannot recommend
Originally posted for Compareparkingprices, who directed me to Elite Parking as their best value deal.Elite Parking turned out to be a field in Lingfield, much further from Gatwick than any other parking service I'd previously used. Not easy to find. Had to pay an extra £10 for the shuttle to the airport and had to wait so long that I started to worry I'd miss my flight. Over an hour's wait to be picked up on my return. The driver seemed very stressed and really should get himself a hands-free phone. Overall, I did get my car back in one piece, but the experience wasn't a good one.
Grant P.
Absolutely shocking experience
Absolutely shocking experience ! I can not believe that parking like this can operate "legally".No security onsite, keys left in containers in a field, car being moved in random places, no reception, no paper work. Van in awful condition, no booking system and only 1 driver available.Waiting time over 45 min to be picked up and dropped off. Do not book ELITE PARK!!!!
Bérénice Masse
Elite Parking (that is a joke)
Elite Parking (that is a joke)Can i give less than 1 star ?Down a dark residential road with NO SIGN to tell you where it is, into a field with just a gap in a wall. Deep pot holes road and the "reception" was just 2 locked containers. Finally arrived at Elite with little help at 4.30 (check in 5am to fly at 7am). Transport turned up at 4.55 to drop off people that had been waiting OUTSIDE for 60 minutes !! Their car was burried 4 deep so took another 20 minutes to find keys and move them in the dark and raining. Another couple turned up after not being able to find the place either. FINALLY got everyone and cases loaded and to the airport at 5.30am. Only good thing was we were so late checking in there was no queueing. Arriving back in the UK we followed the instructions given and ended up waiting 60 minutes again then had to go to the north terminal to pick up 2 more couples who had been waiting the same time !!We made a BIG mistake going with this shady company instead of one of the big ones we normally use just to save some ££. NEVER AGAIN, its Purple Parking every time from now on. They do what they say they will when they will. You have been warned !!
Mr BURGESS
Avoid at all costs
What went right with this booking? Absolutely nothing, it was the most unprofessional, rude experience I've ever had.I booked 4 cars as there were 15 of us holidaying together. They were happy to take the money but then on the day said they couldn't get us all to the airport as they only have one mini bus. We ended up dropping everyone off (at a cost to us at gatwick) apart from the 4 drivers who then drove to the parking address. It was extremely difficult to find. Once inside, I got out of the car and sunk in the mud. I didn't get a good feeling and didn't want to leave my car there but at this point, I had no choice.They then charged us another £40, £10 each for the shuttle bus which was filthy. The driver continued taking and making calls, even after I asked him not to while I was in his care. He was extremely rude.We were picked up by someone different, same filthy mini bus and same rudeness. Took him over an hour to get to us, kept messaging saying I'll be 10 mins, not true at all.How this service is able to continue running is beyond me. I would be surprised if they even hold driving licences, let alone insured to carry paying passengers. They illegally use their phones and don't appear to care about their passengers in any way.
Veronica Seabrook
I booked this company through an online price comparison site
I booked this company through a comparison website as their costs were reasonable. When I arrived at the site there were no signs indicating the location. When I eventually found the site, Ii was told by our courier it would cost an extra £10 for the transfer to the airport ? Why was this cost not included in the original quotation online ? It was not stated on any booking until you have paid and booked the trip ?I certainly wouldn’t recommend this company !!
GLEN JHINGOREE
Disgusting service
Disgusting service, very rude on arrival and no apparent parking system. Transport vehicle - one seatbelt did not work, grinding breaks and the driver talking and Texting whilst driving (no hands-free used). The return journey, we followed the instructions to call once luggage collected and the vehicle only had space for 1 person (we were 2 females) and then suggested could take 1 to the car park to collect car to then come back for the other person!!! Said this was not acceptable so told to wait and would be 40minutes. On return to car park we were locked in the van while my car was searched for to then return to say “are you sure your car is pink!! Car was then found after about 20minutes - not an experience you want early hours of the morning after a long travelling time. DO NOT USE THIS MICKEY MOUSE COMPANY
Maxine Moore
DO NOT BOOK THIS SHUTTLE
I’m shocked at how terrible this service is. I really wish we’d have been able to read reviews first as we would never have booked it.We didn’t realise that it was 20 minutes away from the airport and impossible to find. When needing to be picked up from the airport, there was no answer for ages and we were left waiting for over an hour. We then got picked up and our car wasn’t there, after clicking our key and it not unlocking anywhere he realised it was in a golf course car park 5 minutes away as they had so many cars they had to move it.The blokes speed was also over the speed limit which was scary, especially with the wet roads. You also have to pay an extra £10 cash each way which we didn’t realise but luckily had.We will never ever ever book that again
customer
How this company is allowed to exist is…
How this company is allowed to exist is beyond me,All what you have read is totally true ,would advise not to use This is a garden and I am sure the neighbours have had enough signs on both side say this is not parking ,if had a choice when I turned up would have driven somewhere else Would not recommend
kevin hodson
DO NOT BOOK
Absolutely horrific service. On day of departure rang 30 minutes ahead of arrival, as per instructions in email, told he’d be 40 minutes. We had to wait nearly an hour and rush for our check in. No apology or urgency.Further to the above, myself and another couple who parked at the same time as us found several vehicles with there windows down and car keys just left in the seat, absolutely disgraceful.Upon return, pick up time wasn’t too bad although the driver spent the entire journey on his phone, NOT HANDS FREE. My car was right at the back of a boggy grassy area absolutely covered in mud. Had to wait while they located keys for the 4 cars parking in front of me in order to get my own car out. Never again will I park here.
Jordan
What can I say left waiting on return…
What can I say left waiting on return for over an hour and half and picked up in a death trap which had no breaks..literally every time breaks was put on sounded like the front wheels was going to fall off...When i was calling to ask what was taking so long for are collection was very rude and told the south terminal was closed but clearly wasn't because millions of taxis are mini buses was collecting people none stop without a problem....also was made to pay extra each way and only would except cash...
Simom Willett
I wouldn’t even give 1 star
I wouldn’t even give 1 star! Absolutely the worst experience. Incredibly rude, also a very uncomfortable feeling when arriving. In the middle of no where pretty much in a garden! Poor communication and also texting whilst driving, swerving and many near misses. Just the most horrendous experience, how this place is able to run I do not know. AVOID!!!!!!!
Hope
Absolute shocking service
Absolute shocking service, driver constantly on the phone while driving, sometimes no hand on the steering wheel, swerving all over the place, when we landed we called and waited an hour to be collected, also vehicle is filthy.
Wendy
BEWARE
BEWARE! BEWARE! CONSUMER AWARENESS. What are the benefits from online reservations? NONE! There is NO SUCH THING AS FREE CANCELLATIONS. A free cancellation with Elite Airport Parking means that they will remove your name out of their computer system ONLY. Meanwhile their online payment company holds your monies for up to (7) days without informing the consumer! Once you enter your credit card information with Elite Airport Parking and pressed "send" - immediately your bank account is debited - next a box magically appears that states that one must print out your reservation, otherwise the ELITE has the right to charge you more or even deny you access to the lot. Upon reading this, I chose to cancel my reservation, thinking my monies would not be pulled from my checking account because of "free cancellation." What is the proper definition of free cancellation? From my interruption, it means NO charge at all! CONSUMER AWARENESS - nothing is FREE. Unfortunately, I am still waiting on my $37 fee from a bogus reservation company. HOLDING FUNDS MAKES TREMENDOUS PROFITS FOR OTHERS - IT IS UNFORTUNATE THAT CONSUMERS ARE NOT PROPERLY INFORMED/PROTECTED ON THE ELITE AIRPORT PARKING WEBSITE.
Karen Brown
