$3000 Policy for Nothing In Return
If you haven’t noticed the majority of reviews are from someone’s experience with actually purchasing a policy not with making a claim and using said policy. Take that into consideration as you read reviews on this company. Here’s my recent experience with Autopom when I finally needed to file a claim. Apparently everything is considered basic maintenance to them. It took them 2 days to respond on what would be covered on my vehicle to the repair shop. The answer, wait for it…(for 2 days)… Nothing!!!! Originally they said the repairs would most likely be covered however upon further reflection by them 2 days later they decided not to cover anything. I paid $3,000 for a policy with them, this was my first claim and NOTHING!!! This was for their NACC Advanced Enhanced policy!!!!! Better companies out there, grandpa has Endurance on his Caddy and never has problems with any claims and you know the cost of repairs on a Cadillac at the dealership!!!! I have a Hyundai base model with a NACC Advanced Enhanced policy with Autopom!!! 🤣 Apparently that’s just a fancy way of saying we’re charging you a premium price for an non preforming warranty policy. Wish I could have my $3,000 back!!!!
Celtic Revenant
Warm reception and personal touch
Warm reception and personal touch. Good product knowledge. I was delighted.
Micah Ndackson
a fine
a fine, professional well-run company; my 4th car that they've insured
SAM EMERICK
I never heard of Autopom so I thought I…
I never heard of Autopom so I thought I would check it out. The agent Monique was extremely helpful. She explained everything to me about how it works. She also took her time answering any questions that I had. Because of her excellent customer service, I decided to go with your company. She was truly awesome.
Jill Neff-Murphy
I am disabled and needed visuals
I am disabled and have difficulty with calling,I need visuals to understand. But they did emails with me instead and not many companies do that. I appreciated this
S Benjamin
Monique Puentes was extremely helpful
Monique Puentes was extremely helpful, professional, and considerate! beyond that.....i can not rate Autopom until i need to file a claim. but my expectations are high. Thank You! Dennis
Dennis
Well explained
Seemed to be best coverage for price compared to the others we shopped for and it was explained well.
Karie / Michael Slaytonr
Very good representative
The policy was explained to me, and all questions were answered. Follow-up has been exactly as explained to me.
Linda Barnett
Monique was helpful and informative…
Monique was helpful and informative throughout the call
Jason Day
Monique was so professional
Monique was so professional, pleasant and kind in going over the Autopom insurance with me. She was very attentive to my needs and made sure that she understood what I needed in my auto insurance.
Mary
Customer service was very helpful and…
Customer service was very helpful and not pushy.
Greg Clanahanr
Not only was the price competitive
Not only was the price competitive; the whole experience was seamless. I emailed autopom! what I researched and thought was a fair deal for my warranty. They responded via email and then called me a couple of hours later to confirm all the information.I had approached a half dozen other providers and I was met with aggressive attitudes and extremely aggressive pricing, a couple of them double the price offering less services.Frictionless and competitive. You can't ask for much more.
Pompey Mansilla
Initially helpful and eager to sign the…
Update (for original review please see below) based on a very quick follow up call from Autopom!Looks like Autopom (broker) is not at fault as the AI that I was talking with was from the Omega (underwriter/provider) and I was assured it will do better in the future.In any case, based on my conversation with Autopom owner, keeping my hopes high for quick resolution.-------------------------------------------------------Original review:Initially helpful and eager to sign the contract with you ...But cannot get a live person on the phone AFTER signing up to start a repair. AI bots only and no help.Will be cancelling the payments and requesting a full refund.
Vadim Protasovitskiy
Very polite and fast pricing price…
Very polite and fast pricing price seems very fair
Howard Greenbergr
Read your agreement and youre excellent
Well, over $25k later and she's back on the road ready to be parked for winter. 16'v3 172k miles. Had "some" stuff fixed under warranty.... blower, valves, lifters, injectors, oil & water pump, timing chain, all 02 sensors, (both cats thanks DSX Tuning), all control arms, struts and fresh winter treads..... bought the warranty at 120k miles. Best damn thing i ever bought. Shout out to autopom.com for standing behind their agreements. Tha ks NAAC
william
Fantastic customer service
Fantastic customer service. Had all of my questions answered.
Shari Calvert
What you are promised and what you pay for are not the same..
Truly, the initial conversation with the representative was amazing.. really made me feel like they were taking care of me.. But became a complete bait & switch. He Repeatedly expressed how their coverage was all inclusive, and it only items specifically noted in the sample contract were not ones not covered… But after paying for the contract, I found out that everything that I needed to be covered for my specific vehicle was absolutely excluded in my contract!!
Graham88
Highly Recommended! Feeling Truly Valued as a New Customer
Robert Hippe was extremely helpful, knowledgeable, and kind. The product is excellent and reasonably priced. I’m very pleased that I made this call and joined the family.
Pam B
My sales agent Robert Hippe was…
My sales agent Robert Hippe was extremely helpful and polite. He answered all of my questions thoroughly and was very patient throughout the whole process.
Chase / Bianca Collettar
Ezcellent sales experience
Robert was an expert sales consultant. Very knowledgeable and helpful.p
Timothy / Jennifer Ahernr
