Do you agree with TAP Air Portugal's TrustScore? Voice your opinion today and hear what 353 customers have already said.
TAP Air Portugal is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.3 out of 5 stars. Last reviewed February 21, 2026.
SCAM!! I am appalled how this airline is associated with call centers that inflate prices by 10, ask for your CC details OVER THE PHONE and when you say absolutely not send you an email with a payment link that’s NOT legit for the purpose of STEALING YOUR MONEY. Will. Never. Fly. With. This. Dishonest. Scammy. Airline.
We are seniors and were forced to pay 1100€ to get home when all air traffic was being suspended during Covid. We were told we would get a refund. Banking information was taken then crickets. Do not fly Tap! Extortion! Horrible customer service. We love Portugal and its people but don’t fly tap. The plane and flight crew were great and handled the Covid flight like professionals but their customer service is horrible. They make contact on social media so that others believe the issue will be corrected and then nothing happens again yesterday! I was emailed a refund number April 15/21 and then nothing. # 453240034 it was simple extortion and from what I read it happens often.
Extremely poor experience with TAP Air Portugal. The flight attendants were shockingly rude and unhelpful, which completely ruined the flight. Customer service was well below what you would expect from an international airline. I have flown with many airlines over the years, and this was easily the worst experience. I would strongly advise others to consider alternative airlines.
On 16 August 2025, we flew with TAP Portugal from Zurich to Lisbon (flight TP931). Our baby stroller, an UPPAbaby VISTA V2 Duo (colour Lucy, with bassinet/carrycot), was handed over at the aircraft door (gate-check). It never arrived at our destination.Booking reference: Z9Y7U2Baggage case references: 2025-0002191604, 2025-0002261287, 2025-0002267207, 2025-0002272223, 2025-0002275504, 2025-0002278347, 2025-0002286072, 2025-0002290640, 2025-0002296806, 2025-0002302176, 2026-0000004899, 2026-0000009933, 2026-0000019718, 2026-0000027655, 2026-0000036167, 2026-0000107924Today is 21 January 2026 - 158 days later. The stroller is still missing. TAP has not located it, has not officially declared it lost, and has not provided a clear, final resolution.Our family has made over 250 phone calls, spent more than €1,200 solely on attempts to reach TAP, sent countless emails, and submitted the same documentation multiple times. For weeks, we have been completing TAP’s online contact form every day, hoping someone will finally respond. In practice, we have received no effective communication, only automated and generic replies.On 19 January 2026, we also sent TAP comprehensive documentation confirming the purchase of the missing stroller as well as the purchase of a new replacement stroller.TAP has allegedly transferred the compensation, but the funds have still not been received. Because the payment has not actually reached us, we continue to write and follow up until the compensation is credited and the case is fully closed.Once again, we were also given yet another email address. But who reads these messages? Who takes responsibility? Our AirTag continues to show that the stroller is somewhere at Lisbon Airport, and yet no one is taking action.We no longer know where to turn. Is there anyone at TAP who genuinely cares about the customer experience, someone with the authority and willingness to resolve this? If you are reading this and have a direct contact at TAP, please share it with us. We have tried everything. We are exhausted.And worst of all: our child is growing, and the stroller that was part of our everyday life has simply disappeared. Yes, it is “just an object.” But it was ours, and after 158 days, we are still waiting for a real outcome.
I had a cat with me. Everyone was perfect. From the lounge to the staff. Friendly and just helpful. On the first flight I didnt have the cat and the staff didnt bother me much which is exactly what u want. Just be friendly and leave us. No «please turn off» or similar. The food in the lounge was horrible but the drinks good and amazing staff made up for it. I will def fly again
TAP lost our baby stroller, a UPPAbaby VISTA V2 Duo (Lucy colour, with bassinet), on flight TP931 from Zurich to Lisbon on 16 August 2025.Booking number: Z9Y7U2. Baggage claim references: 2025-0001473260 (initial), 2025-0001473209 (new) and 2025-0002191604 (latest).Today is 11 December 2025 – 117 days since the stroller went missing – and TAP still has not found it, has not issued any official confirmation of final loss, and has not started any proper compensation process. Every time we contact them, we hear the same empty line: “we’ll check and get back to you” – and then nothing happens.During this time, three different family members have made around 200 phone calls in total, spending roughly €1,000 just on calls. We keep spending money and time – calling and sending e-mails again and again – but instead of a real solution we are constantly asked to submit new cases and new complaints, each time re-describing the very same situation.At the same time, our main and very simple request – to receive a certificate / official confirmation for our insurance company stating that the stroller is definitively lost – is basically being ignored. TAP keeps asking us for more and more documents, but does not provide the basic statement we need in order to file an insurance claim.Only much later did we find out that TAP had even mixed up our baggage case with another customer’s file, which explains the chaos and the contradictory information we kept getting from their staff.The stroller cost €890, and we have the receipt, all supporting documents, boarding passes, baggage tags and the entire correspondence. Nevertheless, TAP continues to ignore its obligation to handle and resolve the claim, and to issue at least the official document required for us to seek compensation from our insurance.My conclusion and advice: do not trust TAP with valuable items, especially baby strollers or any children’s belongings. If you can, never check them in as hold baggage. This has been the worst airline and customer-service experience we have ever had.
Horrible service: flight got delayed, hand bagage had to go in cargo, we had to go by bus, the belt was half a hour walk. All in all took a hour extra. No apologies, no refund, nothing.
We travelled a month ago from Brussels to Funchal with a connection in Lisbon. Unfortunately, my suitcase did not arrive in Madeira and was left in Lisbon. The handling of this situation by the airline has been very disappointing. My report was submitted immediately upon arrival, but it took 24 hours before any action was taken. I was repeatedly informed that my luggage had been found and would be returned soon, but nothing actually happened. After waiting the required 21 days, I was officially told that my suitcase was considered lost. I submitted a compensation claim, but no one has responded so far. It has now been almost two months — no luggage, no reimbursement, and no clear communication. I truly hope the company improves its customer service and takes more responsibility in such cases.
just flown to lisbon and back home from porto ,not bad staff, bad flight times .however check in at gatwick was joke and in porto not a lot different .we arrived at gatwick in plenty of time to find no signage as to where check in is located .i ended up asking other passengers where they were going and we all stood there hoping we were in the right place .when they opened check in there was one woman on the desk the other one was on her phone .we stood there and stood there and stood there ,all i can say it is a good job we always arrive early otherwise we would have bee running to the boarding gate .not impressed would not recommend and i would not put myself through that again .on line difficult to reach and the app ,best to put it in the bin, it did not work even when we were in portugal ...
We had business class flights from BOSTON to LISBON. The business class lounge in BOS is terrible as it's located from the departure terminal 3 rather than the international departure. The cabin crew was poor. No welcome drinks as all the economy class had to enter through business class. Food was marginal, pricing was extremely high for the level of service. Priority tags on luggage do not correspond to any service level. They come out at the same time in BOS
After my flight with TAP Air Portugal on June 22nd (Lisbon–Oslo), I can confidently say: this is an airline no one should trust.70 days to reply: It took TAP more than two months to respond to my complaint, and when they finally did, not a single one of my actual concerns was addressed. The email read like a bot-generated template rather than a genuine response.Ignored issues: Despite repeatedly pointing them out, TAP has refused to acknowledge or reimburse:1. A business class seat I paid for but could not use as planned.2. Essential expenses for clothing and toiletries I had to buy when my luggage was missing for an entire week. TAP hides behind a “permanent residence” excuse, even though the situation was directly caused by their failure. And their service desk told me to go ahead and buy essentials as it will be reimbursed.Meaningless compensation: After all this, their idea of goodwill was a €50 voucher, completely useless since my wife is pregnant and we will not be traveling in the coming year.This experience shows a pattern of delay, denial, and disregard for passengers. TAP’s customer service is slow, dismissive, and fails to take responsibility for its own mistakes.If you value your time, money, and peace of mind, do yourself a favor and avoid TAP Air Portugal. There are plenty of other airlines that at least make an effort to respect their customers.
I will definitely avoid flying with tap in the future. You end up paying more once you factor in unclear fees that spring up on you in the worst moment possible. The frustration caused by the company’s lack of standards is just notworth it. I’m surprised they are a Star Alliance airline.
I flew with them once. Now they keep spamming me and the unsubscribe link doesn't work.
I missed my TAP Portugal flight at Lisbon Airport despite arriving four hours before departure, due to an extraordinary delay at passport control that lasted nearly three hours. Unfortunately, I was not alone—many passengers experienced the same situation and missed their flights that day.What adds to the frustration is that TAP Portugal, although courteous at check-in, refused to rebook my ticket, even under these unusual circumstances. Instead, I was told I had to purchase a new ticket at full fare—about €600, with no accommodation, flexibility, or assistance provided at the customer service counter. The difference in tone between check-in staff (helpful and kind) and customer service staff (rigid and indifferent) was striking.Beyond my personal experience, this raises a broader concern. TAP Portugal is majority-owned by the Portuguese government, which also oversees airport and border operations. While I cannot speak to anyone’s intent, the potential for a conflict of interest does exist. For example, if passport control remains consistently understaffed, leading travelers to miss flights, those travelers may end up rebooking through TAP or spending more days in Lisbon, indirectly benefiting both the airline and the local economy.This is not an accusation, but rather a call for scrutiny and independent review. It’s worth asking: what incentive does the government have to improve airport efficiency if missed flights generate additional revenue? These are fair questions that should be explored by regulators or investigative journalists.To reiterate, I planned ahead, arrived early, and still missed my flight—not because of anything within my control, but because of systemic inefficiencies. I urge others to allow even more than four hours at Lisbon Airport, and I sincerely hope this pattern of travel disruption is addressed transparently and urgently.
It’s a very terrible airline.No one should try them.You might think their prices are cheap but you will pay dearly for it.The code for refund never came.Bunch of thieves.
The first part of my flight from brazil to germany, with connection in lissbon got delayed, so that I lost the connection. Since it was right after the apagão in portugal, the hotels where full and I only got a new flight two days later.Tap told me I had to book a hotel myself, since all their hotels where booked.So I did, took an uber to the hotel and 2 days later back to the airport.Now after 3 months I got the money for the hotel, transport and the delay in my account. So it took some time and nerves, but now I am quite happy with tapair. 4 stars, because it was still delayed and I had to do the Arrangements myself, but it all worked out and I even got to see cascais.
I'm a long time customer and have flown my family to Portugal and the Azores many times over the years. Our flights booked in 2020 were cancelled due to the pandemic and I was not given the option of a cash refund, instead forced to take a voucher for a future flight. Subsequently the vouchers were simply "expired" and rendered unable to be used, thus the company seized and kept over $1000 of my money with no recourse.
UPDATED AT FOOT OF REVIEWAwful. Cancelled my morning flight and bumped me to an evening one which was no use to me. I tried to use the website to change to a flight on the previous day, but the system went into a loop. In the end I booked the extra flight anyway, and then tried to call Customer Services - hopeless. I could never get through. So I sent an email, asking for a refund - no reply. I have been flying with TAP for over 30 years, and I wonder why I bother. Their computer system and their customer services are DREADFUL.HERE'S MY UPDATEStill not resolved by the time I got to Lisbon. Then I discovered that my return seat had been cancelled, because I hadn't been on the unwanted outbound flight to which TAP had bumped me - even though my email clearly told them that I had booked an alternative flight and wanted my ticket for the flight they had put me on to be cancelled. It was no use complaining to the Customer Service desk at Lisbon Airport - the assistant told me she couldn't get me back to Manchester unless I booked a fresh seat. So, that's FOUR tickets I had to buy for the full trip. I decided to up the level of complaint, and emailed BRUNO MARTINHO, who claims to be the 'Director of Customer Services'. No reply. So I upped my complaint again, and emailed LUIS SILVA RODRIGUES, who is called the 'Chief Executive Officer'. I didn't even get the courtesy of an acknowledgement. This *@$&!+~xs 'airline' has cheated me out of hundreds of Euros, and by the look of it I'm not the only one. A large part of TAP is apparently up for sale, with Lufthansa looking a likely purchaser. May I suggest that €10 looks a suitable price.Avoid this airline like the plague.
Terrible customer service. We were not notified of a change in flight, we only realised when we attempted to check in before and the site couldn’t find our reference number.When trying to get a refund over the phone, none of the emails that contained the needed code to request a refund would come through. The entire process was complicated and untrustworthy.
We recently flew with TAP to Brazil for the holiday of a lifetime. My partner suddenly passed away, and I have been trying to get a partial refund for the flight. My broken-hearted son has been passed from pillar to post by the untrained staff, please think carefullyully before using this company.
According to TrustPlane, TAP Air Portugal has a 1.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/flights-flytap-com
