Read customer service reviews for Flyachilles on Trustpilot. Check out what customers have written so far or share your own experience with the company. Learn more about the company and what they sell or offer.
Flyachilles is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.4 out of 5 stars. Last reviewed February 26, 2026.
I sincerely appreciate the customer service team's patience in taking the time to explain everything to me because I'm not very informed about this topic. They really took care of me.
My order was charged twice in my bank account. It took three days to place my order. It was difficult to communicate with your Co. And now I'm trying to cancel one charge in your company. I don't need 12 lamps; I only need 6. Please, help me to fix this mistake. Thank you Mirthea Nevisi
Hi Mirthea, We’re truly sorry for the confusion and frustration this situation has caused. We would like to clarify that sometimes banks may place a temporary authorization hold, which can appear as a duplicate charge. However, we absolutely understand your concern and are already reviewing your order to make sure everything is corrected properly. Regarding the quantity adjustment (12 ordered vs. 6 needed), our support team is ready to assist you immediately with the cancellation and refund for the extra items. We have reached out to you directly via email to resolve this as quickly as possible. Please check your inbox (and spam folder, just in case), and we’ll make this right for you. Thank you for bringing this to our attention. Flyachilles Support Team
Flyachilles is a totally unsatisfactory operation! My light fixture was manufactured in Asia and was of poor quality. The fixture was not UL listed so unsafe to install. They don’t have a return and refund policy that is fair to consumers. They send multiple messages to negotiate a unreasonably small refund. I don’t recommend that you buy from Flyachilles or any other company that ships from Asia. There are other lighting companies which don’t manufacture their own products and are operating similarly under different name ie Vakkerlight. Buyer beware!!
Hi Debra, We’re truly sorry to hear that your experience did not meet your expectations. First, we want to clarify that our lighting products are manufactured according to international safety standards, and many of our fixtures are UL-listed or certified under equivalent safety compliance depending on the specific model. We take product safety extremely seriously and would never offer items that are unsafe for installation. Regarding manufacturing location, like many global lighting brands, our products are produced through established international supply chains. Manufacturing origin does not determine product quality — quality control and compliance do. Every item is inspected before shipment. As for the refund matter, our goal is always to find a fair and reasonable solution based on the order condition and return policy. We never intend to “negotiate down” unfairly, and we regret if our communication gave that impression. We would genuinely appreciate the opportunity to review your specific order details again and reach a resolution that feels fair to you. Our support team has reached out directly to continue the discussion. Your feedback is important to us, and we remain committed to improving both our service and communication. Flyachilles Support Team
I recently picked up a handheld lantern as a housewarming present for a friend, and it turned out to be a huge hit - everyone in the family absolutely adores it!
I just want to say i am highly disappointed in this company. I made a very large order for my home project and my sons room. Initially, i was offered free express shipping but during checkout it only showed the standard shipping. I went ahead to place my order of over 1,000 bucks. When i reached out to customer service to apply the express shipping i was asked to pay an extra 160 bucks for express shipping, which i did. 6 of the items were immediately shipped and i was told the pending 3 items will be shipped in 2 days time. 5 days later and no tracking number. i even wrote an email and was ignored. I finally contacted support again and was told the 3 items were shipped via standard shipping. why??????????????????????? This will really affect my plans and ruin our designs. This company is proving to be unreliable and they do not care about their customers at all.
Hi Mia, We’re sincerely sorry to hear how frustrating this experience has been, especially for a large and time-sensitive home project. We would like to clarify that our shipping options are determined at checkout based on inventory availability and destination. In some cases, partial shipments may occur when certain items are ready earlier than others. However, we fully understand that the change in shipping method for the remaining items caused confusion and inconvenience, and we apologize for that. Regarding the express shipping request, any additional charge is based on carrier upgrade costs rather than a promotional adjustment, but we regret that the process did not feel clear or seamless on your end. Most importantly, we never intend to mislead our customers. If our communication fell short, that is on us — and we take that seriously. Our support team has reached out again to review your order details and ensure the remaining items are handled properly. We truly value your business and would like the opportunity to make this right. Flyachilles Support Team
Company has agreed to a full refund of my non-working lights. Deducting one star since the lights failed to work, otherwise, satisfied with the outcome.
Loved the lights we picked! Very well built, and my wife wants another 4 :) great spot to shop!
I needed a discreet, simple light to brighten up the 3 set of steps leading to my front door. There are no street lights in our private community and the porch lights do not light more than the 3-4 top steps. The 2 lower set of stairs are made of railroad ties and I couldn't find anything that I liked. I found these with a simple google search and loved the recessed lampshade and that they were LED. I decided to put two on either side of 2 columns at the top set. The other two will each be on a railroad tie half wall on one side of each set of stairs going down to the driveway. I can keep them on from sundown to bedtime and cheer up the outside front from the street. Excellent price with discount on multiple lights.
Great nice experience-very friendly and listen to customer
Easy to shop and photos were very useful in picking out an item.
Very good experience with Flyachilles purchase. The customer support is always available. "Claudia" is, quick to respond and thorough. I received detailed answers on phone as well as emails. In addition, Claudia sent me the extra parts I needed for self-wiring at no charge. The product "LED strip lights" are good quality and beautiful. Also, they are a great price when comparing to other similar LED lighting at our landscape stores. I highly recommend Flyachilles products.
Excellent website. Well laid out with some very nice lights at great prices.
I have not received the fixture yet. It has been 3 weeks. Can someone update me on shipping/delivery dates. Thank you
Best customer service I have ever experienced. Communication was very quick and they truly wanted to resolve our concerns. They gave several solutions to our signage we were enhancing and offered us additional lightening to resolve the lack of light. We are very pleased with the results and would highly recommend Flyachilles to others.
Ease of the process with verification code sent to my phone, discount offered, free shipment and tracking,
There was a big delay in shipping and the staff at flyachilles handled everything promptly and professionally! Product was fantastic also. I would highly recommend this company! Thank you flyachilles staff!!!
It made the space feel more finished, like the last piece finally clicked.
I was able to find the ceiling fan design I wanted in a size I wanted that no one else offered.
Our only issue was that you do not take Discover, so we needed to use an alternate payment method. We love your designs, and the light we chose; not only for its unique design, but also for the number of lumens, which will provide bright light for our kitchen island.
Customer Service personnel was very acommodating. I had an issue with the unit I purchased. The unit lacked the features I expected. They addressed with a solution satisfactory to both parties. The light was put in service and performed as advertsed, It lit the tree all the way to the top.
According to TrustPlane, Flyachilles has a 4.4/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/flyachilles-com
