Do you agree with Geartrade.com's TrustScore? Voice your opinion today and hear what 231 customers have already said.
Geartrade.com is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 2.4 out of 5 stars. Last reviewed February 28, 2026.
I've both sold items on consignment and purchased items through Geartrade and have had nothing but positive experiences.I've also had occasion to contact customer service and have received prompt responses that addressed my issue(s).
Not impressed, bought some shorts that specifically said no holes in the fabric and the front pocket has a hole so big you can fit your hand through it.
I’ve been working with Geartrade from almost a year now and I cannot be any more happy. Yes, the sales take long but that’s the nature of the beast but the response time with the Customer Service is amazing. I just purchased an item today for my own collection. very happy Geartrade is my go to when I’m looking sell back some backpacks. They are A pleasure to work with. Continue success, my friends and many more years to come.
Excellent product & condition. Fantastic pricing, and fast shipping to the mid-atlantic region. I would definitely purchase from them again!
Be aware that it is 14 day only return policy even around the holidays. Bought bindings for my daughter’s snowboard end of November as a Christmas gift. Went to have them put on and they are the wrong ones. Emailed asking if return policy was different around holidays it is not.
Shipped wrong item and customer service simply shrugged and sent a return label. Use this site at your own peril
I bought hiking poles and I couldn’t figure out how to use them (not twist to lock like my previous set). Customer care emailed with me multiple times and found how-to videos that showed me how they worked. I’ve ordered several times and always had a good experience. Sometimes the color description is off a little bit (I got a shirt I would call more olive than grey) and there is a fee to return if you don’t choose package protection- but everything is as described and it is great to find used gear!
Very slow refund, took a month after GearTrade received my return.Also, GearTrade now has a mandatory restocking fee, and the buyer pays shipping both ways.
Made 2 prior used snowboard purchases and item was exactly as described, no issues. Found a snowboard that I was in search of for a few years still "New in Wrap" Condition was Excellent with the only note "top sheet has chips from storage"Bought in September, Season in So Cal doesn't begin until late Nov/early Dec. When the snowboard arrived, I pulled it out of the box, did a quick exam, saw the deck chips and being it was still wrapped (in kind of a blurry/dirty wrap), thought nothing of it and slid it back in the box. Fast forward 2 months, now that the season is here - I pull it out of the box and tear off the wrap, topsheet has tons of scratches and multiple binding markings. Edges are all chewed up and scraped, some parts even rusted. Base has a core shot and lots of scratches like it was ridden over rocks. Board was definitely a demo or rental. I know there is a 14 day "no questions asked return policy", but given the snowboard was wrapped (is a blurry/murky wrap) and given the description, I trusted it was a new snowboard, not a used demo or rental that someone shrink wrapped and sold as "Excellent - still in wrap"Update - Kayn from GearTrade came through by sending a free return shipping label for a full refund. My trust in GearTrade has been restored.
Experienced a ton of issues with getting a box shipped to me for my gear. Expressed apprehension about equipment getting lost and was reassured that GearTrade pays for shopping insurance. Unfortunately the two pairs of brand new ski boots (2025 & 2026) that collectively cost $1200 were lost. I provided receipts for both boots and GearTrade offered $100 total, not even for each pair of boots. They told me it’s because the shipping company will likely not pay more. I have no faith that if they do receive a higher amount for insurance coverage they will give it to me. For a company that’s supposedly experienced in shipping and reselling expensive outdoor equipment it’s shocking that this happened. Given issues with receiving the box and shipping it to them, I would not feel great about buying gear from them either. If for some reason a solution is presented by GearTrade I’ll update my review but thus far customer service has been shit
Tried returning 30$ bike shoes within appropriate time frame. Shoes didn't come with necessary hardware for cleat. Was told need to pay restock fee and return shipping. Ridiculous. Terrible customer service.
I had an amazing experience buying the Henderson 5mm L/S Short Wetsuit – Men’s through GearTrade. From start to finish, everything was smooth, transparent, and exceeded my expectations.The listing was incredibly accurate and detailed — clear photos, thorough description, and honest condition notes. I knew exactly what I was getting before I clicked “Buy.” When the wetsuit arrived, I was honestly blown away — it looked virtually brand new. No weird smells, no signs of wear, super clean inside and out. If they hadn't said it was used, I would've thought it was new-old stock.If you’re on the fence about buying used from GearTrade — don’t be. This wetsuit purchase proved to me again that it’s one of the best spots online to score high-quality gear at a great price. Highly recommended!
I had mistakenly inputted an old address for an order, and it wasn't until my package was returned to sender that I realized my error. Kayn was responsive and very helpful tracking down my order and making sure that is got sent to the correct address. All star customer service!
After reading the guidelines for selling on geartrade I placed an order. My pants arrived 10 days after ordering. They had been hemmed and had two layers of sewing machining on the legs, not able to take the hem out without damage. Contacted them for return, based on their promise of "no alterations to clothing". They required me to submit photos of the "damage" and on the website there is no option for "misrepresentation of items". Then I find out that they will take the return if I pay for shipping BOTH ways, total of $16 . SO far they are still considering my application for return. At this point, considering that they will be taking 30% of my refund in fees. I wish I had read reviews on Trustpilot before buying. It looks like the best reviews are before 2023.
The company sent to address from 10 years ago through Shopify. When I called and asked that they sent it to the wrong address they merely said that is the address we had and no returns. The jacket was 140 dollars they coulcc DC of given me some sort of credit. Be careful when you go to a vendor that uses Shopify.
Company misrepresented items and return policy. Items are poorer quality than they claim, they send broken items when the description says worn, then try to tell you it’s still functional. Yeah I guess I could wear a shirt with holes or repair a camping item but do you think if I knew that condition I would have bought the items? NO, and that’s what they are counting on when they sell garbage.Return shipping is $3.99 BUT what they don’t tell you about is the restocking fee of half the price of the item itself.
Unlike a lot of these reviews, I had a great experience! I ordered a jacket at a great price and received it 3 days later. No issues at all and, overall, it was an easy, hassle-free experience.
Absolutely awful. They try to hit you with fees fees fees after lying to you about that. Paid for free returns but got hit with $3.99 "restocking fee". Items are poorer quality than they claim. Dishonest website that I do not recommend using.
Purchased item and paid for their "redo"option for free return. Unfortunately I had to return the item and i was then informed that it came from a third party seller, which was never mentioned when I was purchasing it. Then on top of that they did not honor the free return shipping and I had to pay to ship it back to the third party vendor. We'll see if they follow through on the full refund.
Gave them $243 (with tax) Arctica Slide Zip 2.0 ski pants worn once. 2 months later they gave me 22 bucks back. Buying from them seem fine, just don't be the sucker who sells.
According to TrustPlane, Geartrade.com has a 2.4/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/geartrade-com
