Terrible quality - reported to ACCC
Terrible quality. Charger broke after 15 months with light usage (charged maybe 15 times total), Progear bike was under repair for a sizeable part of 1 year warranty period. During repair, GFL did not work well with repairer and shipped unnecessary component despite repairer's request, wasting lots of time. I had to mediate between repairer and GFL. GFL also has history of not paying the repairer for postage, which is really unethical.GFL doesn't have a basic understanding that Australian Consumer Law guarantees are separate from warranty period and insists on strict application of 12 month warranty. Wanted to charge me $65 for a replacement charger, the exact model is literally on Alibaba for $7.Dropped it down to $45 after I raised Australian Consumer Law. After a lot of back and forth to which the GFL rep Victor kept repeating the same warranty excuse, I said he lacks basic reading comprehension, to which he got petty and rescinded the offer.Never dealt with a more immature brand. Case now raised with the ACCC to teach these guys their legal obligations.
