FRUSTRATED BUYING EXPERIENCE THAT SENT…
FRUSTRATED BUYING EXPERIENCE THAT SENT ME TO BUY A FORD F150 Again!After purchasing two Ford F150 and loving them I decided to give General Motors a try since my son works for GM and my son has always been saying that why don’t you buy a Chevy truck so I went to the dealership to make my purchase and I was looking for a higher end trim level such as the high country. But I was told that I could only get the high country in the 6.2 L or the 3.0 diesel I told them that I would prefer the 5.3 engine since there are so many problems with the 6.2 engine and the 3.0 diesel. They told me that wasn’t possible and that I would have to buy a lower trim level to get the more reliable 5.3 V8. I promptly went to the Ford dealer and bought another F150 lariat powerboost which is a beautiful truck. I’m very disappointed in the quality of the engines that GM is offering as well as the type of engines. offering a four-cylinder that looks OK, but I’m not interested in a four-cylinder. I would prefer a six cylinder turbo or an eight cylinder that’s dependable. PlusI think GM should simplify the V8 that had been so dependable for so many years.
Sharon Truax
Avoid Gm
I’m extremely frustrated with my experience with GM. I bought a brand-new 2025 Chevy Trax, and the electronic problems started almost right away. The car has already been in the shop twice, including the first repair around 1,000 miles, and the issues still aren’t fixed.I’ve followed every update, every suggestion, and I’m still dealing with the same problems. What makes it worse is the way GM handled it. Instead of offering real help, they offered me 50,000 GM points, which is basically $500. That doesn’t come close to the stress, time, or inconvenience this has caused.I expected better from a company this big. I shouldn’t feel like I’m fighting for basic support on a brand-new car. Right now, I’m disappointed, tired, and honestly angry that I’m stuck with ongoing issues while GM treats it like a minor inconvenience.I just want a fair solution and a car that works the way it should.
Shawn Thrower
😔 Major System Failure on New Cadillac – Unacceptable Repair Time and Compensation
We purchased a Cadillac expecting a premium, reliable vehicle. However, just a few months into ownership, the communication module and several other systems failed.The repair process was extremely disappointing. It took the dealership two months to successfully fix the vehicle. For this significant inconvenience and extended period without our car, the dealership only offered a $250 voucher to the rewards program.This experience has severely undermined our confidence in both the vehicle's quality and the dealership's service commitment. The extensive repair time and minimal compensation offered for such a major failure are simply unacceptable.
Local Guide
I brought my truck to the service…
I brought my truck to the service center after experiencing driving issues that felt like transmission problems. It turned out to require major repairs, resulting in a $3,000 bill—on a 2019 Silverado RST 4x4 with under 60,000 miles. After doing my own research, I found a service bulletin related to this exact issue, but the dealership refused to assist with the cost because the powertrain warranty had expired just a year earlier. I also opened a case with GM, but never received any follow-up or resolution. Overall, I’m very disappointed in the lack of support from both the dealership and GM.
PAUL SISKIN
I recently had an exercise in futility…
I recently had an exercise in futility at the local Chevy dealer (Robbins) in Humble, Tx. I took my 2019 Traverse in to have 3 items checked to see if the extended warranty would cover the repairs. But no, you have to have a diagnostic ($195) of the vehicle before they will touch your vehicle. I agreed to the one time charge so they would at least look at the vehicle. After they called the extended warranty company (Apex) the items were not covered, although I had a conversation with their representative the day before and he said that they were covered. So I told them not to do anything and I will pick it up the next day. They did the diagnostic and came up with a Christmas list of things($3500) they would like to do for my vehicle, none of the items on their list were the items I wanted checked. I went in to pick up my vehicle and they tried to charge me for 3 diagnostic fees. After speaking to their service manager I only paid one fee. Just be mindful if you by chance happen to go to Robbins Chevrolet. Make sure they fully explain everything they are going to do and the associated charges. It doesn’t matter what you wanted them to do. They will do what they want to and bill you for it. Will never go to this dealership again. Fix your customer service folks, It sucks.
Jack
GM denial of claim after manufacturer and vehicle failure caused an incident
On June 26, 2025, while visiting family; I was parking the 2022 Silverado at the Quality Inn in Olive Branch, MS, where the incident occurred. While turning into a parking space to the right, the accelerator began to accelerate while turning and when pressed the brake to stop, the truck did not stop. I hit the parking brake, put the car in park from the gear shift, and also slammed on the brakes numerous times. The truck continued to accelerate, spun out on the top of the parking brick; left black tire marks on the top of the yellow parking brick from burning rubber. After spinning out on top of the parking brick and the tires going faster and spinning out faster on the parking brick; I was then slung into and through a wrought iron fence and into about a 3 ft concrete cinder block. 2 parts of the wrought iron fence were on the ground and the concrete block broken in half with pieces of concrete surrounding the block. The truck continued to accelerate after knocking down the wrought iron fence and into the concrete block. Which, it is my understanding, the truck should have long stopped before hitting the fence. Due to the fast rate of acceleration while on the parking brick, I was slung to the right instead of straight forward. This caused me to turn slightly right and hit the concrete block instead of going into the hotel swimming pool. Failures of truck during this incident: Stuck accelerator –accelerating by self Parking brake Foot brake failure (regular brake) Auto braking system failure Air bags did not deploy Concrete block—only thing able to stop the truck. My claim was then denied by GM for manufacturer failure of vehicle.
Lucy Manuel
Concern Regarding Case #70999140
Case #70999140 – Adaptive Cruise ControlHello GM,I am a customer with case number 70999140. I recently received a call from a case manager named Max, who attempted to tell me that one of the features on my 2025 Suburban — the adaptive cruise control — is not necessary and that I should drive manually.He tried to convince me that this feature is neither important nor part of the vehicle’s safety system, despite it being listed as one of the car’s specifications. Additionally, he appeared to defend the dealership (which is owned by GM) by stating that they have no authority over the dealer and cannot be held responsible for any damage caused by them.I find this response unacceptable, as adaptive cruise control is a key safety and convenience feature, and dismissing its importance does not address my original concern. I expect GM to properly investigate this matter and provide a resolution.
Ali Aljanabi aljanabi
GM EV Concierge Ignored Me After Major Battery Failure – Worst Customer Service I’ve Ever Experienced
I’ve been a loyal GM customer for 20+ years. My father worked for GM for 30. But the way I’ve been treated over the past 2 months has destroyed any trust I had left in this brand.My 2024 GMC Sierra EV Denali suffered a total battery failure at just 3,995 miles. I opened case #54752680 on 5/27/25. Since then, I’ve been lied to, ignored, and strung along by the EV Concierge team. Reps promised supervisor callbacks—none came. I sent in all required documents—no response. My vehicle was returned, but I’ve received no reimbursement and no accountability from GM.This is hands-down the worst customer service experience I’ve ever had. If you’re considering GM for your next EV, you should think twice. The product failed, and the company failed even harder.
Third Time
I was scammed Rick henderick sold me a…
I was scammed Rick henderick sold me a lemon and lied had me have the truck towed then wanted me to gave hertz a deposit and a credit card the truck had been just stopping I contacted the dealer they mad because I write reviews grace lied several the lady at Hertz rental car was racis nasty they just lied wasted my time the only person that has been under that hood was Rick henderick I want my money back and my trade in car pluse this issue was going on for months anti-theft determined system truck died on 6-12 2025 when I called on 6/12/2025 grace stated another lady was having same issue car just cutting off no power can’t even use the app to do the auto start then she lied said miss woody I made you reservation for Hertz Rent-A-Car on Alaskan Road Virginia Beach but she would uber me to the dealer the to the rental then she switched up and said no it’s Norfolk then when I got to Norfolk Hertz rental car the rep stated I need a deposit and a credit card grace said miss woody cancel your rental from enterprise and I will send u er for you I want all my money back all of it and my car grace said it’s the battery the truck was cutting off several months after I got it not going make another payment made report with him just nasty Rick henderick stated that they didn’t have a loaner vehicle then they made an appointment for March 10
Valerie
Very poor experience
Very poor experience. I visited General motor but they didn't have the parts I was looking for. The staff was also too rude.
James Anderson
GM is a Nightmare
General Motors has been a nightmare. My car’s been in the shop more than it’s been on the road. They charge a fortune for repairs, and it feels like they don't care about their customers at all. Customer service is useless, they never keep you updated, and they always have excuses. I’ll never buy another GM car again.
Cristina Areli
No care for customers
General Motors truly doesn't stand by their products or customers, and likes to define their own terms after the fact to justify not having to reimburse customers.... but they don't inform you about it until after the time frame (which is subject to change on their choosing) WHAT A BUNCH OF GARBAGE 100K on a truck but go f yourself if it breaks down... they keep it for over a month while youre stranded on a trip and string you along spoon feeding you scripted bs and end up forcing you to spend thousands out of your own pocket.
scott kolp
My 2025 Blazer is HACKED AND BEING…
My 2025 Blazer is HACKED AND BEING CONTROLLED BY A NIGERIAN! hello Chevy do you car at all? It been 2 months that I have been calling relentlessly and still no response at all from you this is insane
Dessah C
The always have parts out of stock and…
They always have parts out of stock and very slow to replenish the wait could be a year or more.
David Kosowski
Just low quality cars
Just low quality cars, used to be an amazing group with great brands, but I have moved to german makers
Thomas
Had an oil change at LaFontaine Buick…
Had an oil change at LaFontaine Buick GMC, ln Lansing MI. The service is excellent, and Chad Bryers has always been there for so many of my GM cars and trucks. Thanks Chad!
Madeline
I bought a brand new 2023 2500HD Denali…
I bought a brand new 2023 2500HD Denali Sierra and one year and few months ago, later the brain of my transmission just goes out, so I took it to the GMC dealership and they told me first that they didn't have an estimate day when they can get a new part for it, they been giving me the run around and I went to ask the dealership if they can just switch me into another truck and they can keep my truck but they told me they can't do that and a sales guy told me that it's alot of ppl waiting for the same part and he seem ppl wait like 9 months to an year for parts like this, I told them I use my truck daily for my business that I have to haul a 18×8 box trailer with and they refuse to even try to help me by getting another truck, im losing lots of money from my business because of them, if they really cared about their customers they would atleast just put me in another truck, I don't know what to do at this point, atleast at this point they could put me in a truck that matches mines and they keep mines but seems like they don't care about their customers. This would save alot of frustration and stress
Lonnie Harris
General Motors' vehicles are collecting…
General Motors' vehicles are collecting detailed data on how you drive them which the corporation then sells -- don't buy or rent GM vehicles if you don't want to be spied on!
Robert Chase
I bought a 2024 blazer RS it's making a…
I bought a 2024 blazer RS it's making a loud noise in the rear of the car only has 4000 miles on it took to dealer my wife and me waited 5 hours at dealer they came and said still making noise would need car a few days they said can't give us a loaner car for 4 weeks on a brand new car only car we have as we are retired gm needs to give us a loaner car and fix our brand new car will never buy another gm have bought new GM car every 3 years for last 20 years
Jim Sullenger
GM Company Stores
GM Company Stores If you want your order in a timely manner don't order here.. Placed order 1st week of Nov and Its now the end of Dec and still nothing. Wouldn't recommend
Annette Buchanan
