Swept Me In and Kicked Me Out
Progressive reviewed my auto insurance when I moved to another state. They suggested I speak with Homesite afterward to discuss homeowners' insurance. Homesite reviewed my information and offered an attractive policy. A month later they sent an inspector who stated my roof needed to be replaced although it had recently been given a tune-up and treatment by Roof Maxx. I was given thirty days to replace the roof, which I was unable to do, and the policy was cancelled. To add insult to injury, I have to pay more for less coverage now with my previous insurer.
James Robertson
Astronomical Increase and No Comunication
I was with Homesite through Progressive for 7 years. Out of nowhere they tripled my rates and, since they convince you to go paperless, the notice was caught by me spam filter. I didn't know about the increase until I got my year end mortgage statement. When I called to get an explanation they basically told me that there was nothing to explain and there was nothing they can do about it. I understand that rates increase over time, but going from $900 to $3,000 is insane. And the fact that they refused to even talk to me about it tells me everything I need to know about this company.
Brandon Smith
Slow to pay
Price was good when I started, and then it got too high. When I canceled, they took a month to review my request to cancel and then another month to send my refund. I am not happy with them and would not recommend them.
Dean Michael
Switched to Progressive and bundled…
Switched to Progressive and bundled with home owners insurance. The auto portion wasn’t an issue, though come to find out I haven’t had homeowners insurance for the past 5 months when my mortgage company asked about my coverage. I wish I’d have investigated Homsite when I switched to Progressive.
Steve
Raise rates on good customers, drag feet on refund when cancelled.
Switched to Homesite due to their competitive rate and previous company raising premiums an absurd amount with no claims filed. After one year with no claims Homesite raised my premium 30% so I cancelled. It's been 19 days and I still don't have my refund.
Jason Noble
The absolute most scammy insurance…
The absolute most scammy insurance company I have ever encountered. They bait you with a competive rate to start with and then when you need them it is all game after game after game. I specifically went through all the aspects of the policy to ensure I had the coverages I needed, but then when disaster hit with all the flooding in Vermont and the increases in claims not only are they committed to ensuring you are not covered, the year two increase in policy premium was DOUBLE! First year was the bait, second year increase makes the average of the two years more expensive than even the most premium of prices. I WISH i saw all the reviews on this site before signing up - but I have never been so glad to cancel. If you want actual protection for your home, trust a better company with that protection.
John K.
Abusing the elderly
I am a contractor helping an elderly client with her insurance claim. The adjuster assigned to her claim has been uncooperative from day 1. Taking complete advantage of this elderly woman with a bad memory. She screwed up the first insurance check. Then she decided to never answer or return a single phone call from the dozen or more that I tried to contact her. She still has not corrected her mistake and re-issued the first check. My client is a sweet old lady that needed help so we already completed the work for her. This adjuster has no business being employed by ANY insurance agency. I am going to teach my client how to write her own reviews next week. This horrible adjuster is NOT going to get away with this.
Bill Nunya
Homesite failed to add my house number…
Homesite failed to add my house number to a homeowner policy I purchased. When I was notified by my bank that 2 months later, homesite refused to update my policy to show my house number or refund my premium.Basically, they kept my premium without insuring me.Definitely will never do business with them again. They should be shut down!
Stacey Allen
Homesite Holds Customers Hostage With Their Own Errors
We’ve been Homesite customers since 2022 (through Progressive/American Family Insurance). After a single water damage loss in January 2024, Homesite created a duplicate claim in error and reported it as an “at-fault” loss. They admitted this mistake in writing but never fixed it.Because of their false reporting, I can’t get new homeowners coverage and my premium with Homesite has nearly doubled. To make matters worse, they tried to reduce the replacement value owed under the policy by deducting remediation costs — something their own policy doesn’t allow.For nearly two years I’ve been patient but firm, filing complaints with multiple regulators, yet Homesite continues to drag its feet. A company that claims to stand for integrity and service should not hold its own customers hostage through errors and bad-faith tactics.
Dane Baumgardner
No way to contact to cancel
Update: I was eventually able to reach Homesite by phone. The customer service rep was pleasant and explained what I could expect to happen next. The refund process takes a little while (about two weeks). Original review: I had a renters policy with them that I needed to cancel when I purchased a homeowner's policy when I bought my home. It is impossible to get through to anyone on the phone number provided (1-866-960-8609) - the line just disconnects. Called Progressive and asked to be transferred - the line disconnects. Call Homesite directly - the line disconnects.
Myriem Seabron
ZERO STARS DISAPPOINTED 11 Years Customer
ZERO STARS! I've been a loyal customer for over 10 years and never filed a claim. This was the first time in over a decade, and it's unclear what your endorsement policy entails because it's the underwriter's job, making it invisible to customers on their policy. Be cautious when shopping for insurance companies. I am ending my policies with Progressive due to the lies and broken promises. Believing we are fully covered for everything after only seeing a summary of our coverages is misleading for all of us. The details matter. My siding was damaged by wind, I filed a claim, and was only approved for repairs. This is unacceptable. I need a replacement of the full home, not a repair. Picking and choosing as I Pay and Pay and never ever filed a claim or complain when I’m increased. Progressive suggests obtaining the full endorsement policy in the future, but that's unhelpful when I need to file a claim now. Cancel your policies and search for a more trustworthy company!
EC AbAx
Failed to cancel my policy and would…
Failed to cancel my policy and would not refund full amount when the error was caught. In April of 2024 my home insurance was up for renewal. Homesite had significantly raised my rates so I decided to call them to see why. After a discussion I decided to shop around and ended up going with another insurer. I called back to cancel my policy with Homesite on the same day. For some reason the call wasn't recorded in my file and the policy was never cancelled. Fast forward to the next year and my mortgage escrow account pays both them AND my new insurer. I called Homesite to have the money immediately refunded and they said I needed to provide evidence of other insurance AND provide a written request -which I did. THEN when they processed the refund, they only gave me 6 months back stating that a policy refund can only be backdated 6 months. This is NOT what I was told by the original agent. This was their mistake and even though I provided evidence that I had moved to a new insurer for the ENTIRE duration, they refused to acknowledge it was their mistake.
Doug Gault
Run, Do not walk away
Run, do not walk, away from this home insurerer. More than 7 months of (1) their inspector failing to find all the damage when a tree fell on our roof; (2) Low-ball estimates of the cost of repairing the damage; (3) only partial payment offered because of "depreciation" (including of a brand-new roof); failure to respond to phone calls and emails (some which were automatically sent to trash); failure of supervisor to return calls. Needless to say, I'm looking for another home insurer.
William Smalley
Extremely Disappointing Experience with…
Extremely Disappointing Experience with Homesite InsuranceI am thoroughly disappointed with the service I received from Homesite Insurance. When I purchased my home insurance through GEICO, I was unaware that my home was insured through Homesite. I recently had to file a claim for roof damage, and the experience has been frustrating and upsetting.The adjuster, Carl Price, was incredibly rude and unprofessional. During our conversation, I expressed that I did not want to continue working with him and requested to speak to a different adjuster. Instead of accommodating my request, he became even more aggressive and even threatened to close my claim.To make matters worse, after their inspector visited my home to assess the damage, Carl Price called me again, making slanderous claims that I caused the roof damage myself and that it was not caused by wind, as I had originally stated. Despite having photo evidence from my roofing contractor, Carl refused to listen and continued to be dismissive and rude.I would strongly advise against using Homesite Insurance, especially if you value professionalism and fair treatment. The lack of respect and accountability has left me feeling extremely dissatisfied and frustrated.
Coshgun Ismayilov
Very unhappy with the claim service I've received.
I am being given a runaround from the adjuster. My claim is a small claim, my first in 12 years. I would expect to be treated with more consideration than I'm receiving.
Beth Newton
Been dealing with extensive hail damage…
Been dealing with extensive hail damage for over 6 months and getting nothing done. They appoint adjusters from enterprise claims service who are totally useless and lowball every needed line item. I have had one agent replaced with another just as bad at doing nothing. Go elsewhere and thank me later. Just found out that the field agents are employed by homesite, conflict of interest to not payout on claims...
Stephen Broadley
Discovered problems already
I've heard good things about Progressive auto, and adding homeowners made my switch from StateFarm much more affordable for auto/home: a good low deductible and good coverage for the price. I thought...then I printed out and read the fine print and details. Looks like saving $1k on insurance might cost me $8k if I have hail damage on my roof with this new policy. Totally unacceptable and disappointing. Furthermore, Progressive isn't even the insurer...Homesite is, and it has terrible reviews and only 2.6% customer satisfaction. After days of intense comparison, quotes, conversations and choices my head was swimming but I chose Progressive. Now my headache is back again.
Joyh Hoganson
TERRIBLE claim service
The saga has yet to end. Please read my earlier reviews to understand what is occurring and the reason for my one star review. Mr. McLoyd, Progressive/Homesite’s representative finally contacted me on 11/25 and acknowledge responsibility though claim he has to recontact the adjuster and have him provide an estimate. Today is the 10 of November, which is over 8 weeks since I filed the claim, and over 2 weeks since they last contacted me.
Thomas Kaufmann
Avoid Homesite
Avoid Homesite! I purchased home insurance in late August through Progressive. Less than a month later I received a letter stating they were cancelling my insurance in 30 days if I didn't replace my roof and put a handrail on my exterior basement steps. I didn't balk on the roof; it was almost 30 years old so their concern was legitimate. However, Helene had just torn through my area so roofers were far and few between so I asked for an extension. The response was "Sorry, we don't make exceptions for anyone". Luckily, I was able to get a new roof and handrail installed. Sent in all the required documentation and photos a week before the cancellation date. Two days after sending in documentation I received a partial refund of my premium, check dated same day as cancellation letter. I called every day and was told it's still under review, the underwriters are backed up. Cancellation date came and went so I had no insurance. Called every day and kept being told my review would be escalated. 10 days after my policy was cancelled, I received a late night voicemail that the roof was accepted but balusters were required under the handrail - the exterior metal handrail that was attached to an exterior, solid, concrete wall. Any underwriter that says balusters are required under a metal, exterior handrail attached to a solid wall doesn't have any business being an underwriter. I called and asked for clarification because that's just beyond absurd. Told it would be another 3-5 days to review. Called 5 days later and am told the underwriters came back and said balusters were not required so handrail is accepted. Ok so policy is reinstated, correct? NO! Why? No clue. But they are going to ask the underwriters and I should hear back in 3-5 days. This company is a complete joke and waste of time. I already have insurance with someone else (less expensive with higher home value) while I wait on yet another review.My advice is don't even THINK about getting insurance with this fraud of a company.
Donna
Homesite - not on your side
We had a non-trivial pipe leak in our crawl space that went on for perhaps a month before we heard the water splatter on the heating duct. Had it fixed immediately. A recommended remediation company came in after the plumber, set up equipment to dry the space. Accompanying the crawl space problem we had a whole house water cutoff in a pantry fail. This was easily contained by us but left a stain on the tile within the pantry closet.Homesite sent someone to investigate the damage. This was, I suppose another company, Wardlaw that handles claims. He did go under the crawl space, said the job done by the remediation company was well done. They responded with a settlement for the pantry area (I did not press to have all the tile replaced, which the adjuster measured for and removed that from the claim)Their adjuster recognized only the small amount of work required in the pantry. I had a large deductible of $2500 so there was no settlement for that. They sent me a "DENIAL" letter. Really? That would imply a false claim which it was not.They ignored or claimed they did not have the claim sent in by my remediation company. However when I called, the rep suddenly found it, it was "misfiled" he said.Meanwhile we got a new adjuster, you can't speak to her ever, have to leave a message and of course there is usually no call back to answer your concerns.I get the impression she is merely shuffling paper work because the only replies I have gotten is that "they" are negotiating with the remediation company.They did make a payment finally the other day on the remediation claim but no itemized report of how they settled this so that I can discuss with the remediation company.To add to all of this, the remediation company has made no contact with me on progress with insurance other than to send me a copy of the claim filed.Where we are now: I was told in passing that mold remediation is covered by endorsement. No guidance on procedure."Talk to your claims adjuster" is the refrain on any question you ask, even if it has something to do with policy!!!!
Alexander George
