Had many issues ....
Had many issues with internet service and billing I have to be literally going line by line when I get my bill to make sure the amount is correct. I was being charged for late fee when I received my first bill. I had to call them twice on it. They tried to justify it but I spoke to the manager and it was taken care of. I was also told initially that the land line phone goes with the internet. I really only needed the internet but I couldn't get it without the phone or maybe that was the promotion. Ok don't even use the phone. Now I'm having issues and it's because of the land line my internet is acting up so I called them to have it removed and finally they agreed to remove it. Don't take anything that is forced on you. Always ask to speak to manager or the supervisor on duty.
Auden Henry
Easy ordering
Easy ordering! Lisa was amazing and saved me money at the same time.The install was done fast and very professional.Highly recommend!
Deena Bryce
Getting my order done was super!
Getting my order done was super!
Jerald Rich
Osheena was a pleasure to speak with
Osheena was a pleasure to speak with! I wish I had this experience with all my personal business calls! Thank you Osheena!!
Sara Gertiser
Your representativePamela was incredible.
Your representative, Pamela, was incredible. She was knowledgeable, efficient, helpful and courteous. She understood the services Frontier had to offer and made upgrading service easy and effortless for the consumer. I give her ten stars. If only she was president. Oh well you cannot have everything.
Mark Lewis Schulman
Jonathan provided excellent service
Jonathan provided excellent service. He was very dedicated and worked quickly in setting up the internet and cable service. He had a strong background, was experience, professional and responsive to ensure all questions were answered. Great Service Tech. Greatly appreciated.
Sue Anderson
easy to understand and sign up - but don't expect good follow up...
initial sign up is easy when they take your order...HOWEVER, they had problems on their end verifying me and had to follow up. On follow up, it became a mess. the left hand didn't know what the right hand was doing as they passed me through the system to just identify me (credit check).I had to go thru about 5 different reps to finally get my order in... and even then, the original installation date scheduled was NOT kept nor updated. I was left to think the order would execute as scheduled (per email), but found out that was not the case when I called to follow up on them JUST IN CASE... and sure enough.. the installation is scheduled 3 days after the original installation date.when asked why installation date was delayed, they did not have an answer and could not change anything.
Kelvin OLG
Coopdeville
Very sastisfied with service.
Damon
Very helpful customer service with the …
Very helpful customer service with the hookup Service thank you very much FiOS
ryan
Awesome Customer service
Awesome Customer service! Great pricing for internet I am so suprised!! Thanks frontier
Jackie Hanrath
This was the best experience I had
This was the best experience I had. The reps name was Jennifer and I'd give her a 6 out of 5. She answered every question I had about getting internet service and she explained prices very clearly in detail. Before her I called other top providers in my area but their representatives kept pushing me to order their service right away. She explained that there are no data caps, it's unlimited, something I was looking for because I use wifi a lot. Other ISPs have similar prices but they have data caps on their internet usage. Internet prices are not cheap but the way I felt as a customer really edged me towards Frontiers. Recommend this 100% because overall their representatives were excellent.
Alfonso Garcia
Without question the best ordering experience I have ever had.
Things started out good, and got better - got a real person with no hold time and no boring music on hold. The rep who answered my call, Megan, was personable, knowledgeable, and extremely thorough. She answered all my questions, and answered some that I wasn't smart enough to ask. I came away from the call feeling absolutely confident of Frontier's ability to deliver the services they advertise and of their commitment to doing it.
Rellis Worley
A1 THE BOMB STR8!
BEST FOLKS BYFAR NICE WELL SPOKEN FRIENDLY IM READY TO JOIN THE TEAM! #TEAMFRONTIER!
arron DORSEY
Awesome
Edward was awesome and his accent was kick a$$. Thank you edward!
Kyle Griffith
crobart
Quay was very helpful. Hopefully this will be a pleasant change from the normal run around now at Bright House/Spectrum. Really tired of their nonsense and outrageous pricing.
Cyndi Robart
Great help
He was very good, helpful and pleasant.
Barry Williams
Patience
I am technologically challenged and hard of hearing. I appreciated the extra effort made in accommodating both those personal downfalls! Ty!
Shellie Wilson
Very nice
They r very nice and helpful
Lavona Walters
Excellent customer service
Gave me only what I was asking for. Not once did I feel I was being pushed for a more expensive bundle.
Lisa Schmitt
great experience
One of the most enjoyable experiences I've ever had when dealing with a large company. Hugens was professional and courteous and a great person to work with. Bonus... I could completely understand him! What a relief. Thanks for the chance to share my opinion. Hope if I ever have to call again I get to work with Hugens.
MJaye Melick-Brockway
