Went from a five-star product to garbage. Very disappointing!
When I first started buying from JMO technologies, the PLA was excellent. My last three orders, there were issues. One order two spools were broken, so I had to respool them. Customer service offered me a discount but did not honor it on any orders. My last order, the PLA on two spools were very brittle. JMO only has a 30 day return policy. I buy many spools on an order. I now purchase from GST3D and so far it is good.Please JMO, go back to your original quality. I loved your previous products.
RespectMy Privacy
Excellent customer service
Excellent customer service! Unbelievable prices. Thank you!
Jess
I will recommend them.
Fast service, great communication. They worked well with me on making some prototypes to insure fit before running the production parts. Very satisfied.
John K.
Super responsive and quality print job
The below took place all on a 6 hour flight. Found out about JMO on redditEmailed about a printGot quote promptlyPaidPrint was started before I landed. They have been excellent and responsive and my items arrived very quick. Everything looked great and the tolerances were perfect! I have since placed a 2nd order.
Frank Russo
Fast Service - Great Prices - Wonderful Filament!
Fast service. Great prices, and the most important part, wonderful product. Prints great! Thank you JMO!
Loadmaster
Outstanding Customer Service - 5 Stars
Great prices and quality transaction process. Of the 3 spools of PLA I bought, one of them seemed to have some brittle spots that fractured while printing. I contacted JMO, they responded immediately and after some discussion about causes, they determined that they needed to replace the spool. Even though they were out of stock at the time, they stayed right on it and shipped me a new spool as soon as it became available, communicating with me all along the way. It's not what happens when things go RIGHT with a company, it's how they act when things go WRONG, and JMO Technology is a great example of how to do it right to rectify a problem. I will be buying more from them for sure!
D Finger
I like their product a lot and have…
I like their product a lot and have used it with great success. For weeks i have tried to order more filament and they are out of stock. They blame it on transportation problems. If they filament is made in the USA how could it be transportation problems? They would get 5 stars with better service.
Glenn Becklund
Fantastic Time on Shipping and Great Customer Service!
Fantastic time on shipping, great color choices. New to FDM printing and John Olenik has been fantastic to work with. My 3rd print on the machine was a success! I was worried about switching from my test filament to the new JMO filament, worried about temperatures... so I reached out to John Olenick via Facebook to ask a few questions... I reached out at night... and John immediately responded! Super impressed with the customer service and quality- will be ordering again!Thanks John and JMO team!
B Pauler
John and his team are professionals
John and his team are professionals. They give me exactly what I am after, faster than I could have expected.
Josh
Very good communication and reasonable…
Very good communication and reasonable prices!
Jay Bushman
Quick Prototype Needed
We needed a quick tooling prototype for an upcoming job. John responded immediately and provided a working sample in one day. The sample part proved our concept so we saved several weeks getting a machined part made. Great response, great work!
Brian Wilson
Excellent service.
Purchased a Prusa I3 mk2 and some filament from John. Excellent service. Answered all my questions. Machine is in great shape looks well taken care of. I would do more business with him in the future.
Brandon Cain
Excellent communication
Excellent communication, prompt invoicing and shipping. Excellent packaging for the product I ordered, and some bonuses.
Stephen L Clements
Easy to use
Easy to use. Great results. Will be returning for next job.
Nathan Delgado
Great service and very fast response :-)
Great service and very fast response :-)
Allan
Really good print quality and customer…
Really good print quality and customer service.
Joe Sattler
Very good to work with
Very good to work with, and they stay in excellent communication, their response time is usually under a few hours day or night. When I mentioned an issue with my print, they offered to redo it and ship free of charge.
Bruce Perrin
John is the best!
John generously reached out to me to help with printing a one-handed adapter for a friend who recently lost his arm. The kindness meant so much to us and the print itself was top tier quality, I’d trust and hire JMO Technology to print anything you need.
Jade Henderson
5 stars!!!
Once again, John came through with excellent work! Each time I come back with more pieces and higher quantities. I really appreciate his great work, great customer service, and speedy delivery!
David
Great customer service
Great customer service. Parts were printed accurately and shipped quickly. I enjoyed being able to see and orbit around in my 3d model on the JMO site, and I appreciated the quick quote options. My architecture firm will hopefully order more prints soon!
Will S
