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Midi Health is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.9 out of 5 stars. Last reviewed March 12, 2026.
I had previously been on HRT locally where I was paying a membership. Some things happened with me financially and I couldn’t afford it anymore. MIDI kept popping up on my timeline, so I decided to give them a try. I just knew I was going to have to go probably more months until I got meds again but to my surprise!!! MIDI got me back squared away next day with meds. They listened and they helped!
I was really excited about contacting Midi and finally getting the care and attention my peri menopause symptoms and journey needs but I was extremely disappointed by the entire experience.My experience with the practitioner can only be described as cold and lacking any real human touch. Even though I stayed the entire session (hoping things may change) I felt uncomfortable and not seen/heard. I actually felt like the practitioner was just trying to tick all the boxes and move me a long so she could see the next patient. She did not seem to want to be on the call and I don't think she smiled once. It also transpires (having finally found someone to treat me else where) that she did not give me the correct advice and treatment plan after all. Safe to say I did not follow the advice that the Midi practitioner gave nor did I collect the drugs she prescribed.When I gave my feed back (on numerous occasions as was asked) the customer service just kept apologizing for my experience but continued to demand that I pay the $200 for what they see as a consultation that I had. No regard for the fact that I had a terrible experience and actually was not given the correct advice.I was also under the impression that the consult would be covered by insurance - BEWARE IT IS NOT!All in all - i was hopeful but very disappointed.
I cannot say enough positive things about my experience with Midi Health. I have been seeing my nurse practitioner for about a year now, and the care I’ve received has truly been life-changing.Before my first appointment, I had been essentially dismissed by my primary care physician when I tried to talk about the mid-life changes I was experiencing. I was having severe hot flashes and night sweats every 30 minutes to an hour. It had gotten so bad that, despite being a very outgoing person, I didn’t even want to leave my house. I went to work and church, but only with multiple fans nearby just to get through it.During my first appointment, my NP immediately listened with empathy and took my symptoms seriously. Instead of suggesting a minimal approach that might or might not help, she recommended starting with a treatment plan designed to actually address what I was experiencing right now.Within just a few days, the change was incredible. The sweating all but stopped. I was finally able to sleep normally again — no more running a fan on one side of the room and a heater on the other just to stay comfortable.What has impressed me just as much is how supportive she has been throughout the process. She has always made herself available when I had questions, even the ones I worried might sound silly. She created an environment where I felt safe asking anything.When I later wanted help managing my weight, she again took the time to walk through several options with me and never pushed me into a plan. Instead, she helped me find something that felt right for me.The level of care, empathy, and responsiveness I’ve experienced with Midi Health has been exceptional. I’m honestly sorry I waited this long to write this review, because the care I’ve received has made such a meaningful difference in my quality of life.
I got an online appointment quickly. My care provider was very personable and went over all my concerns and explained everything to me. As a woman with menopausal issues I felt heard and I feel hopeful for my care plan!
My practitioner is excellent in every aspect of care. Appointments are easy to make, messages can be quickly send and are responded to. The technology for tele-appointment is simple and straight forward.
This exceeded my expectations. I am usually very streamlined I don't care for a lot of extra stuff this was simple easy and to the point.
Jillian was so kind, she listened and heard me. She didn't judge and explained things so well. So grateful for this.
Dr. Newton is always pleasant and listens to my concerns. She’s prompt to respond to inquires in the patient portal.
Linking through the website was extremely easy for a 1st timer like myself. The person who listened to my concerns was very professional and easy going. She made me feel very comfortable discussing my private issues.
I have been with Midi for almost a year now. Had a couple kinks to work out after my first couple visits, but the provider I was connected with has been fantastic, and everything was very smooth. And as long as there are no questions or issues, it's great. As soon as you have a question, there's no way to get anyone to call you to resolve it, even when messaging back and forth is clearly going nowhere. For my last visit, Midi sprung a new provider on me with no notice (even though my normal provider is still available), so now I have issues with the visit having been coded wrong and ending up with a higher copay, and my messages about it get no response. I've also got issues with a Prior Authorization request I needed sent. Have spent several hours on the phone with my insurance trying to figure out what's going on. In summary, my actual doctor is great. No issues. And the convenience of telehealth is great, since I have a bad hip and am awaiting surgery right now. But the Midi admin part . . . not great. If you have any issues, be prepared to be super frustrated!
I really enjoyed my visit with my clinician CHARITY KRAUSE. I will give her 10 stars. I connected it well with her. It wasn’t any uneasy moment during our 30 minute visit. And we talked about anything concerning menopause, my family history. Also, how since I’ve had a hysterectomy in 2023 I’ve been in surgical menopause since then. I didn’t know that and now I have all the symptoms, but I’m confident that MIDI will help me get back on the right track and find myself again. I also had a couple of nurses in my job that recommended MIDI because they are using HRT also for menopause. I’m so glad they suggested it to me in conversations we were having at work.
My virtual visit with Dr. Jenna Pugh through MIDI Health was excellent. She was incredibly kind, supportive, and took the time to address all of my menopause-related questions and concerns. She also adjusted an existing medication I was taking from a pill to a patch, which I really appreciated that she clearly explained the reasoning behind the recommended change.I never felt rushed, and she was very understanding and thorough in explaining options and what to expect going forward through menopause. The virtual visit was also so convenient and easy.I honestly wish all doctor appointments could be like this! Highly recommend both Dr. Pugh and MIDI Health for anyone looking for thoughtful, knowledgeable menopause care.
Midi has made such a great difference in my over all health and life. The care providers have all been kind, professional and listen. They believe in your story and want to help. I have never felt rushed or discouraged to ask questions. They make everything simple to understand and everything is so convenient.
I had two appointments with a NP (she was great) but the company itself is not run well. They claimed to have sent a prior authorization request to my insurance and that they got a response about a discount is available. Over a month later, my insurer still never received a request for pre-authorization for the prescription and my pharmacy also never received the insurance pre-approval. This company is a complete waste of time. I contacted support about this and they claimed to have gotten in touch with my insurer - FALSE. The total cost of the RX was $1589 per month as well. Emailed support and still no response. The virtual visits cost money (insurance covered a portion) which I would be happy to pay for but MidiHealth couldn’t even bother to send the request for prescriptions pre-authorization. Instead - they just lied! What a waste of time and money. Do not use MidiHealth.
I liked that Midi sent prescriptions to pharmacies that were in network and only charged for the appointments with providers. Some other online menopause providers charge for prescriptions that come from them and refuse to send prescriptions to pharmacies of a patient's choosing. Midi served its purpose for me - I got an appointment, described my symptoms, and was able to get prescribed HRT. I benefited from HRT enough to continue; however, my provider no showed my 3rd appointment and so I just had my prescription transferred over to my OBGYN who was willing to take over the prescription. I was frustrated that my visits were OON with my insurance and of course that I got no showed.
I was so desperate to get help for my perimenopausal symptoms. I was able to get an appt quickly. My Clinician was sooooooo sweet! She answered all of my questions and addressed all of my concerns given my past history. I felt so good after our first telehealth session. I was able to get on the correct hrt and feel so much better. I look forward to continue working with her and Midi. Couldn't be happier and am so thankful for Midi Health!!!!!
Drs were great, but billing and customer service are basically non-existent.Last year, I had my FSA send checks for two payments. Those checks were cashed by MIDI and never applied to my account. After contacting billing, I had copies of the checks provided by my FSA and uploaded them to the discussion with Ana from billing. Nothing was done. I followed up again a few months later, and no one replied. I made a new message request, and was told a "specialist" would get back to me in 2-3 business days. 11 Days later, still nothing. I replied to the thread asking for a follow up - nothing. I have now called the office number provided on the site, and am hoping that someone will call me back, but I'm not holding my breath.
Great interaction. Good more time with Kimberly than i have received from my PCP in years.
After two years of doctors appointments, questions, concerns, and feeling unheard, I finally found someone who truly listens — and that someone is Rebecca.From the moment I sat down with her, I felt seen, respected, and understood. She didn’t rush me. She didn’t dismiss my concerns. She listened to every detail, asked thoughtful questions, and made me feel like my health truly matters. That kind of empathy is rare — and it makes all the difference.Rebecca isn’t just treating symptoms. She’s helping me build a long-term plan to age with grace, strength, and vitality. For the first time in a long time, I feel hopeful and empowered about my future health. I finally have a partner who wants me not just to feel better today, but to thrive for years to come.If you’re looking for a provider who is compassionate, attentive, and genuinely invested in your well-being — Rebecca is it.My best years are ahead of me, and I’m so grateful to have her guiding this journey.
Going thru menopause , and having lupus has been a battle . Multiple doctor visits leaving feeling unheard , and disappointed . Midi was different . My nurse was so helpful and expressed her concern for helping me , and customizing a care routine just for me and my needs . For the first time i’ve felt hopeful .
According to TrustPlane, Midi Health has a 3.9/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/joinmidi-com
