Good quality kitchen let down by poor customer service
KitchensforDIY sell good quality kitchens let down by a poor customer service at both the sales and aftercare stages. The sales process took months longer than it should have done due to continued lack of response to requests for information. We had to do all the chasing. Once we placed an order the kitchen was delivered quickly and we are very pleased with the quality. But it has proved impossible to get them to resolve a couple of relatively small issues. The wrong plinth seals were sent and an additional cupboard we ordered later is the wrong carcass colour. I’ve given up trying to resolve it with kitchens for diy now - I’ll order the seals from Amazon and we’ll have to live with the incorrect carcass. A real shame because. As above, the quality of the product is excellent.
Dave Mailer
Love our new kitchen
We love our new kitchen! My husband and I saw Kitchens For DIY at the Homebuilding show at the NEC and were impressed with their stand. We then came into their showroom and saw Judith who designed us a lovely kitchen and listened to our needs. Delivery was easy and our fitter said the quality of the kitchen was very good. Would recommend.
Mary Collins
Feeling disappointed
We first saw the company at The National Self Build & Renovation Centre, and Bryn, who founded the company was most helpful.The visit to their showroom was very informative and Hattie was most helpful and knowledgeable too. The communication there after was slow and we had to chase them on numerous occasions.It didn’t work out any cheaper than other non diy companies.We had the dishwasher offer and the day before delivery they rang to say no dishwashers in the country until October?! We could wait, have a £170 credit or have a different model.I don’t think £170 would buy a dishwasher.On delivery we had a unit the wrong size, which we had to prove it was wrong by photographic evidence with a tape measure. We had no itemised paperwork to relate to our plan, so didn’t know which box went with which unit or what all the extra boxes were for, so we have a few extras over.It took over a week to get the new unit, which delayed the fitting.The hidden drawer had to be lowered as they hadn’t made room for the hob. We couldn’t match the handles horizontally on the wall units with the floor units as the doors wouldn’t open wide, and they only have 2 sizes of handle, whereas we have 3 different sized units, so the small handles were not suitable for the bigger units and the bigger ones too big for the small units. We had the Quooker system and also a double sink but the waste for the sink takes up too much room and takes up half the double unit. We had to re jig the waste to fit in the very roomy quooker system.As they were supplying all these items and had planned the kitchen, you assume they take into account space needed.We opted for quartz worktops and matching splashback through this company and although the templating was perfect the cutting of the tap hole and socket holes were not as hoped.The tap hole was not central and the sockets cut too big and not level, and I am very surprised the fitters hadn’t noticed when they fitted.We contacted Purple, the worktop company and they came out straight away and reborn the tap hole and we were told we would be contacted about the splash backs and what our options were, but had no contact from either kitchensfordiy or Purple.We feel very disappointed in both companies.We now await a response before any action gets taken.
Mandy Ryan
