We purchased a lamp & its beautiful &…
We purchased a lamp & its beautiful & what we wanted. Price was great & received quickly.
THOMAS MURPHY
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Lamps Depot
3.027 reviews
Last reviewed: Mar 6, 2026Do you agree with Lamps Depot's TrustScore? Voice your opinion today and hear what 28 customers have already said.
lampsdepot.comMember since Mar 2026
Lamps Depot is an online company. Based on 27 reviews on TrustPlane, it has an average rating of 3.0 out of 5 stars. Last reviewed March 6, 2026.
Customer Reviews
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27 reviews
Outside Porch light
What Lamps Depot does well is communicating with their clients.
LORI HOPPE
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Great company!!!
Great customer service.
Virginia
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Mistake made right!
Let’s start with the unfortunate shipping of the incorrect lamps (a pair of Arroyo sconces). These are custom made to order, so take weeks to deliver. So I was dismayed when they arrived, making the false assumption that they would probably roadblock correcting the order, or force me to pay a restocking fee, etc. But I was wrong. I contacted them (I had screen shots of the image of the correct sconces from my order, which was proof it was their mistake) and they did not hesitate to make it right. They paid for return shipping and expedited the correct sconces. That was amazing to me. I’d award five stars, but can’t given the original mistake. From my one experience, this is a stand-up business.
David Griffin
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What went wrong THIS time
What went wrong THIS time? Once again, for the third time, we did not receive what we paid for. We bought a wall mounted fan for our bathroom and only received the fan blade, fan guard, and clips. I have sent pictures of what we received as you requested, and still no resolution. I request a full refund of the purchase price, tax, and shipping.
Pickett
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Lamps Depot has a great selection of…
Lamps Depot has a great selection of lamps. Customer Service was very helpful and efficient.
Alicia
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I placed the order easily online and…
I placed the order easily online and then waited and waited. The order was placed the first of October 2024. I contacted Lamps Depot by phone on three different occasions and each time, the person said I don't know why it hasn't processed. I resubmitted the payment on two different times because it had been so long. Finally after a month and a half of waiting, I called to cancel the order and get a refund. The person said he would have the warehouse manager contact me. The next thing I knew, the order was being shipped. I am happy with the lamps, but the customer service and timeline were very subpar.
Gilbert
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Aweful service
Aweful service. Website said there were 600 units ready to ship within 4-6 days. Emailed inquiries on delivery times at 3weeks, 5weeks and 7weeks. They canceled my order after 7 weeks of no contact.
customer
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Great purchasing experience
Lamp Depot had the lamps we wanted, they were exceptionally priced, and the purchasing/shipping process was seamless.
Jake
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I found the lamp I was looking for at…
I found the lamp I was looking for at Lamps Depot which was sold out on other sites. Lamps Depot gave me an in stock estimate with updates. I was delighted when my lamp finally arrived and they followed up to make sure my lamp arrived undamaged and I was satisfied.
Kevin Calcagnie
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Overall positive experience, with a few snafus along the way...
Order was placed on July 28th, on August 5th I got an email about a problem with my payment, I had updated my CC's expiration date and 3-digit, but for some reason it didn't save the changes I made. So there was a delay in shipment, which I can't blame on LampsDepot, other than the fact it took 7 days to catch the mistake.However, that said, the lamps were ordered because of a specific color I wanted... a darker bronze.Ordered: Medallion Lighting Balustrade 30" Madison Bronze Steel Table Lamp With Shantung Stretched Bell ShadeWebsite pics and every pic out there on the web shows what looks like a nice dark bronze lamp, you can see where I am going with this....What arrived was more silver than dark bronze... but the wife liked them, and they are sturdy, heavy, and well crafted lamps....so we decided to keep them.Again, I can't blame LampsDepot, but it's a little annoying spending over $500 on three lamps, only to find out it's not the color you wanted/expected.Not 100% sure I would order from this site again
Stephen Hammett
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They are the worst company I have ever…
They are the worst company I have ever been associated with. They have not refunded my money so not order from them ever. You will get ripped off never seen anything like this.
RIP off
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They delivered as promised
They delivered as promised. There was a slight issue with one broken glass ball out of over a hundred, and they immediately shipped out a replacement. Very responsive to my emails. Thank you.
Andrew
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Great customer service. Quality lamps.
Love the lamps. High quality. Have purchased lamps from this U.S. company before. Happy that Lamps Depot sells them.Lamps Depot sent the wrong style table lamps and corrected it by sending the ones we ordered.
CH
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3 month shipping time for damaged product
I ordered this lamp in January and it did not arrive until April. The company emailed me weeks after my purchase for my credit card information. The email looked very sketchy so I called to confirm and see why this was needed. I was told because they had taken so long to process the order the payment expired. I was told someone would reach out with shipping information. No one ever did. I called multiple times for a shipping update. I never received one. The lamp took 3 months to arrive and when it did it was damaged (cracked).
Katherine Curran
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Wasn’t kept updated on order
Wasn’t kept updated on order. Did not receive free shipping as I should have!!!
Judy Maxwell
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The sconce lights I ordered were really…
The sconce lights I ordered were really great. We love them. It did take a long time to get them though.
Susan Casey
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Horrible experience
My return experience has been very frustrating. I ordered a lamp that was backordered. I cancelled the order and a lamp was sent anyway. I didn’t even open the item and lamps depot has asked me to jump through hoops to return their product. After 5 Phone calls to customer service and 3 weeks I still do not have a Return authorization. I will never purchase from this company again. My experience has been beyond frustrating.
CC
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I ordered a lamp & night light from…
I ordered a lamp & night light from them as it was a bit cheaper than other stores... what a mistake. Charged my credit card the same day I placed order then kept getting... "waiting on warehouse to ship out".. DON'T EVER ORDER FROM THIS WEBSITE!02/13/24 update: finally got the lamp but never received the nightlight so I thought I was saving a few bucks but in the long run.. this company is horrible!!
Julie W.
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They did not stand behind their sale in…
They did not stand behind their sale in November and made us pay more money in December to ship the product. Product made it two days before Christmas and was ordered before Thanksgiving. Customer service has no answer other than wait for email to when product ships
Chris stumler
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According to TrustPlane, Lamps Depot has a 3.0/5 rating based on 27 verified reviews as of April 2026. Source: trustplane.app/company/lampsdepot-com