Great quality products and great customer service
Great quality products and great customer service. Staff is always very helpful and often go out of their way to help customers (pre and post-sales).
JG
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Crate and Barrel
2.84 reviews
Last reviewed: Jan 28, 2026Do you agree with Crate and Barrel's TrustScore? Voice your opinion today and hear what 4 customers have already said.
landofnod.comMember since Mar 2026
Crate and Barrel is an online company. Based on 4 reviews on TrustPlane, it has an average rating of 2.8 out of 5 stars. Last reviewed January 28, 2026.
Customer Reviews
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4 reviews
Delivery no show, no text, no email - 2 days and no answers - Truly awful customer service.
Ordered furniture in October 2025, schedule for delivery Jan 3. Confirmed 2 days prior. Got text confirming. Complete no show, no call, no text and no email. Status showed “out for delivery”. Customer service was unable to reach driver a warehouse on Sat. Now Sunday still unable to reach driver and warehouse. Just Terrible customer service. I would avoid purchases from this company. They just don’t seem to care about their customers. How init possible the people delivering your product are unable to be reached - truly bizarre!!! Update they just told me soonest deliver is 2 weeks from now. Update: Despite the fact they did not deliver as scheduled and confirmed. wish I could show you the text from customer service, it would get your blood boiling. Totally frustrated
K P
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I’m impressed with the customer…
I’m impressed with the customer service! A year ago, I purchased a crib, and after noticing some paint chipping, I contacted the company. They responded quickly and sent me a replacement without any hassle. The new crib is perfect, and I truly appreciate how they stand by their product. Overall, it was an amazing experience—I highly recommend this company!
Moshe Halberstam
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Ordered a couch in AUG 2020
Ordered a couch in AUG 2020. Arrived damaged in JAN 2021. Don't believe a single positive review you read. The furniture looks good in the pictures on the website... that isn't what you get. If you get anything at all.
Jeb McCoy
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According to TrustPlane, Crate and Barrel has a 2.8/5 rating based on 4 verified reviews as of April 2026. Source: trustplane.app/company/landofnod-com