Management Needs a Serious Wake-Up Call
I’ve been a member at Lifetime King of Prussia and have to say the customer service experience has been deeply disappointing. My biggest frustration is that management simply does not listen to member feedback. When you raise a concern or complaint, it falls on deaf ears — and it doesn’t get better as you go up the chain.I’ve tried addressing issues with staff, then escalated to higher-level management, and the response has been the same at every level: indifference. There’s no acknowledgment of the problem, no follow-up, and certainly no effort to make things right. It feels like complaints go into a black hole.For the premium pricing Lifetime charges, you’d expect a baseline level of professionalism and responsiveness. Instead, the entire management team seems untrained in even the most basic principles of customer service — active listening, accountability, and follow-through. A facility is only as good as the people running it, and right now, this location is being let down by leadership that doesn’t seem to value the members who keep it running.I’d encourage the management team at this location to invest in some real customer service training, because what they’re doing now isn’t working.
Anuraag Verma
Unethical. Disgusting. Wildly Unprofessional.
Lifetime Austin South is a physically and emotionally unsafe, volatile environment. Don’t be fooled by the facilities (trust me, there’s plenty of mold growing here which is an ongoing issue they avoid solving). There is much more to this place than meets the eye. Lifetime is NOT an upscale gym.I urge you not to enter into a contract with Lifetime Austin South for your own safety and protection. My safety is my utmost priority and I had to prioritize myself by leaving, as Lifetime does not protect its members by choice.The worst part about this unelevated gym is that staff and the Lifetime company itself are completely aware of issues happening here, yet do nothing to resolve them. Instead, they avoid taking any action which is simply unethical negligence.As a long time member here for years, Lifetime’s lack of integrity revealed itself to me over time. This place is classless and a huge mess. Not a hot mess. A gross mess. Money can buy many things. Class, however, is not one of them.I never could have imagined the tasteless, unproductive, unsafe drama that goes on at the South location in my wildest dreams. Most members are hesitant to speak out, but it’s important to be honest.
Forrest
Appalling customer service
life time presents itself as an upscale facility, and at $330+ per month it fits the bill, but in reality it's run with the lowest standards i've ever encountered at a gym. the staff at the Atlantic location in Brooklyn are completely chaotic and no one showed up for the tour I had scheduled when I first considered joining (and no one bothered to let me know ahead of time). instead of making it right, the membership concierge, Darrell Ross, ignored my multiple attempts to reschedule the tour and refused to even answer a simple question I had about classes. i remained completely tactful and polite throughout our exchange--I didn't even complain about being stood up for the tour--and yet his response was truly and bizarrely rude. I also wrote to the manager, Emiliano Tramontozzi, asking for help but a week later he still hasn't responded either. it looks like a nice place but that doesn't justify the trashy treatment and lack of basic hospitality. you can go elsewhere for a much better experience—and you'll probably pay less too.
Inns L
Way too expensive for what it offers
Way too expensive for what it offers, and customer service was disappointing.
Silas Greenwood
My experience working at Lifetime West…
My experience working at Lifetime West 56th Street was deeply disappointing. In my personal experience, I felt targeted and treated unfairly by management, especially Melina Hetman and April Ho. April often made it clear that if you weren’t in her circle, she wouldn’t put leads on your calendar, and Melina’s behavior toward me felt unprofessional and biased throughout my time there.When I brought my concerns to Brian Brister, a corporate representative, I was shocked to be terminated almost immediately afterward. Instead of investigating the issues, it felt like Melina and April closed ranks and escalated the situation against me. West 56th Street has long had a reputation among staff as one of the more racially insensitive clubs in New York, and rather than addressing toxic behavior, management tends to move problematic employees around and ignore the core problems.I’m sharing my experience in hopes that corporate finally reviews the culture at this location and takes real steps toward accountability, fairness, and a truly inclusive workplace.
Claude Jenkins
Not crossfit
Not crossfit
Brooks Eibner
Lifetime Chestnuthill let men into the…
Lifetime Chestnuthill let men into the only woman’s locker room because they feel like women with penises. They also let dogs there in the spa area. Horrible. We have complained to the corporate office and none of them would fix it. We left that horrible gym. Stay away, protect your kids .
Iryna
The worst gym ever
The worst gym ever. Unhygienic.. unfriendly staff, too expensive for no sevice
S T
Horrible management
Horrible management. Horrible people working there.
Hib
Doesn't support freedom of expression
They staff behaviour was absolutely rubbish and pro genocidal state (Isra*l)
Abdul Rehman
Not good 👎👎👎 Lifetime fitness if…
Not good 👎👎👎 Lifetime fitness if gilbert sucks with this manager mike esposito 👎👎👎
Ronald Arias
They wanted to removed a man from…
They wanted to removed a man from wearing a shirt saying "Israel is killing babies" and even said his membership is not valid and he was trespassing.
Nhorsaidin Esmael
Worst gym ever
Worst gym ever
Eman Gomaa
They are one of the most unscrupulous…
They are one of the most unscrupulous companies I've ever done business with. Their policies are all as customer unfriendly as possible, as if they were designed that way. They only care about squeezing money out of you and every policy reflects it. For example, if you make ANY change to your membership, they instantly increase your membership to whatever the highest level is at that time. While their facilities are great, they are among the slimiest companies in the world!
Jim Boudreau
Do not recommend. Take your business and time elsewhere.
As a long-time member paying nearly $600/month, I expected a professional and courteous experience—it was far from that. The front desk was unfriendly, pool staff were annoyed by simple requests, and I saw a child forced to walk back down slide stairs because of arbitrary timing rules.When I requested to keep my same rate while transitioning to dropping family members from my account (after a poor pool experience), the response lacked empathy and instead reminded me I’d receive automated emails I could “unsubscribe” from—tone-deaf isn’t enough to describe that dismissal.I had planned to recommend Life Time to colleagues and even promote it within my company. That’s no longer the case. I’ll be sharing this experience publicly and with anyone in my network who might be considering a membership.
Carlos G
discrimination and unprofessional gym
discrimination and unprofessional gym, biased to unhuman active community of Is-rael, really sucks and worthless.
laabidi amine
very unprofessional
very unprofessional, rude staff and so called management. Filthy facility, Dan manager at the facility is extremely unprofessional, dismissive, rude, and careless.
Lifeisbeautiful
0 stars-catering to the wrong crowd
0 stars. Not family friendly. Details: We brought our family with children to the swim area to celebrate a special occasion and another gym patron arrived wearing a thong and otherwise extremely revealing bikini (in the KID AREA at that) of the pool, and the facility and management did not uphold swim wear guidelines. She was not asked to leave so my family had to leave because that is not something you want to see when you’re out with your family trying to have a good time. Highly unprofessionally handled. We won’t be back. Keep catering to that crowd and that’s the crowd you’re going to get. The culture is found lacking.
Mom of Four Amazing Kids
Lifetime Fitness Discriminates Against Autistism
The gym is discriminating against me for having autism and refuses to confirm their discrimination in writing and denies now some of what they said to me. I am told I can't use the hot tub or play ball if the two people who were harassing me come before me because I have autism, and the gym knows they have an earlier schedule so I can't use the facilities. I have done nothing wrong and am denied equal access to amenities I paid for which is breaking federal law. I requested an accommodation to use the facilities at my schedule and was denied, yet this is asking to do what I should be already permitted to do. I offered for the gym to talk with my health care provider, but they said "they don't want to know about my autism." I have filed a discrimination complaint against Lifetime Fitness in Mount Lauren NJ. If they throw me out for using the amenities I pay for and the situation, I will have something substantial to add to my complaints. It is impossible to get fit while I am being threatened and discriminated against by the gym while I am being harassed by two members who do not like me because I have autism.
Lauren M
Awful management
Awful management, with very bad hygiene
Mohammed Razaq
