UPS store at 5119 Highland rd
UPS store at 5119 Highland rd, Waterford, MI 48327 is amazing. Very polite and knowledgeable. Take care of my itemswith the upmost respect. Go out of my way to go to this UPS
Phyllis
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The UPS Store
1.950 reviews
Last reviewed: Mar 3, 2026Do you agree with The UPS Store's TrustScore? Voice your opinion today and hear what 83 customers have already said.
locations.theupsstore.comMember since Mar 2026
The UPS Store is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.9 out of 5 stars. Last reviewed March 3, 2026.
Customer Reviews
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50 reviews
The UPS franchise in Elgin TX is a…DISASTER
The UPS franchise in Elgin TX is a disaster waiting to happen. Today one girl running the counter with three people behind the wall talking. One lady finally comes out glaring at everyone in line. At this point there were 9 people in line at about 1pm on Friday. The staff is never pleasant or smiling. Very short conversation with less than interest. How sad...maybe someone should pay them a visit. I have now started changing delivery status away from UPS due to this store.
Sandi Coleman
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They stole my Amazon return.
They stole my Amazon return.You decided to accept returns for Amazon. Stick to what you are good at pick up and deliveries. I have a pic of me standing in front of the clerk-Abbey at 3:39 pm on January 2nd. I took the pic that day because she made an announcement about not getting a receit because of the computer being down. So because I have used them before many times, through, I have always gotten a receit, So I believe she would be honest and process my item which was a 20$ wooden lid. Till this writing item showed on Amazon site not yet taken to the ups store on 12220 Chattanooga Pl VA. Shame on her/them for double dipping. I know they get a percentage of the returns plus my item was kept by the store staff.
Ly
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This is the worse place ever
This is the worse company to work for In Florence sc… first let me start out by saying if your not in they’re little click good luck…. They don’t know how to train people you got 5 people trying to play boss… they can act and treat u a certain way but you say anything it’s no they don’t believe you… you got the manager saying if she wasn’t married she would have relations with one of the customers…letting her sick granddaughter come to work and spread the germs everywhere…. Second day on the job I get fired because my husband was murdered and I had made a doctors appt before evening getting hired I started on a Monday Tuesday I had the doctors appt I called first thing around 7 am to let them know…know one responded until 8pm that night saying I was fired I had to beg to keep my job..they make u feel unwanted… they make you feel stupid because they don’t properly show you how to do things and then want to call u out on it in front of customers… they are over charging people and today one of the workers people was so rude to me I had to walk away for a minute when the manager came back back from lunch I went immediately to her office and told her what happened and of course I was lying made the whole thing up and got fire…I was brought into the office couple weeks ago and was told I had to have my own vehicle or I was gonna get fired then…they only give u a lunch break no 15 minute break you got one worker sexually harassing another worker….the day no cell phones but everyone walks around playing on they’re phones but singles others out so much more I could say..I just want to warn people and also let yall know that your paying 15 16 dollars for ups ground shipping and post office only charges 2to 4 dollars…the ups store is ripping you off..treating employees like trash that’s why they’re overhead is so high
Melissa Sullivan
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Long time customer WILL NOT RENEW
I had a mostly positive experience with them for over three years. Then, all of a sudden, they changed their policies while my box was already paid for. They started enforcing rules I never agreed to when I paid. Randomly charging extra money. I actually drive farther to this location because the Douglasville office has horrible customer service. As a long-time customer, I’m moving on and will not be renewing. UPS Store Lithia Springs GA
D brown
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The UPS Store - The Worst
This is the worst postal company I’ve dealt with. Deliveries are consistently late, and they charge extra for almost every service.
Naga
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Outstanding Support from Your Team
I would like to take a moment to recognize Barisi and Mya for their outstanding customer service during my recent visit at UPS Store 2957 at 415 Pisgah church Rd in Greensboro NC. I came in under a great deal of pressure and urgently needed assistance with multiple services, having documents notarized, copied, and faxed. From the moment Barisi began assisting me, she was kind, attentive, patient, and extremely knowledgeable. She took the time to ensure everything was completed correctly and went above and beyond by clearly explaining pricing and delivery options so there were no surprises. Her professionalism and genuine care made a stressful situation much easier to manage, and I truly felt valued as a customer. During my visit, I also witnessed a very challenging situation involving another customer who became irate and verbally aggressive toward Mya because they did not want to wait their turn. Despite being treated disrespectfully, Mya remained calm, composed, and professional, continuing to assist customers with grace. Barisi also stepped in appropriately, and together they handled the situation with remarkable poise and teamwork. It was refreshing and reassuring to see two employees maintain such a high level of professionalism under pressure. Their actions reflect positively on your company, and I genuinely believe Barisi and Mya are valuable assets to your team who deserve recognition. I truly hope management formally recognizes Barisi and Mya for their professionalism, teamwork, and dedication.This experience made my day, reinforced my trust in this location, and ensured that I will absolutely be returning in the future.
Quantia Darden
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Terrible manager
The manager was disrespectful,nasty and totally unprofessional I will tell everyone I know not to use the u.p.s.store in Palos Heights ,Il..This woman gives u.p.s. A bad image ..she is a mean,angry bitter woman and does not belong working with the public
Emily Oostman
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UPS Store best in this town
Store offering shipping, packaging, printing & other services, plus office supplies.Located in: Gateway Crossings PlazaAddress: 851 S State Rd 434, Altamonte Springs, FL 32714Hours: Closed · Opens 10 AM SunPhone: (407) 985-3762Great service folks by Brother Brij Amin -he should be an example to be an UPS store franchise the best franchise in this town.Good value in the storeJanuary 10-17th 2026 week.Outstanding Brij Amin is the best entrepreneur in the Altamonte springs for the UPS Store. He should be a true example for a UPS Store how to run, how efficient he is... manage so well... Talks to the point, very concise and helpful.Today, January 17th, I had a wonderful experience with Manisha and Arifi... they were impressive. Excellent work ethics.2024/2025 ...way back. longtime customer… from October 9th, 2023.Sebastian and Natasha are utterly amazing! Cares for good customer serviceThanks & Best Regards,Respectfully Submitted,Sridhar Rangaswamy ("Sri")US Trademark: 5030763US Trademark #SN 98620494:"Promise Less/Under Promise and Deliver More""Excellence is not an act, it is a Habit.""Honesty is the Best Policy “Be Truthful, Honest and Fair"
Sri Rangaswamy
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Slow as hell and the returns kiosk is always out of order.
I have occasion to visit 5 different UPS stores across the Green Valley, AZ area and the country and this is THE ONLY STORE (#1997) that routinely takes the Amazon Returns kiosk out of order. Today, instead of the 2-3 minutes it would take me at the kiosk, it took me 23 minutes waiting on 14 people ahead of me.And their sign says "Drop Off and Return with Ease" right above the kiosk. Adding insult to injury, attempting to tell someone about this through their online system only results in an error.Workers there tell me that it's because "people are always breaking the printer". If that's so, why are none of the other stores experiencing this? What's going on with this location? I'm going to take all my business elsewhere from now on. Shame on you.
Randy King
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Come Back Tomorrow?
I made the 20-minute drive from Hidden Valley to drop off a couple of Amazon returns. I walked into the store at 4:30 PM and was the only customer. I was promptly told, "If you're here to drop off Amazon returns, we're not taking them because we're backlogged. You'll have to come back tomorrow." I didn't even get an apology. There were a couple of employees plus a uniformed UPS driver standing around idle.Advice to management: When you tell a customer to come back tomorrow, most don't. They go somewhere else.
Steve Miller
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We were in an absolute pinch getting…
We were in an absolute pinch getting invites for my husband's retirement party while were away from home RVing. Corey and Reina were phenomenal!!!! They got right on it, worked right through to get them ready, and I am pretty darn sure they worked after hours to get this done. You have two amazing employees at this location. Give them a raise!!! They went above and beyond to get this done for us. I will forever use the UPS store for our needs. They helped reduce our stress and got the job done exceeding our expectations. You are very fortunate to have such knowledgeable, pleasant and incredible employees. Kudos to UPS for having them on your team!
Lynn Dana
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Closed at 2 p.m on a Wednesday
It is New Years Eve and it is 2 p.m. The majority of the world is functioning as it should. I drove through blowing snow showers out Tusc to drop off an amazon return and I was stopped by a lady who worked at a store next door who told me that the UPS store was closed. I replied well that’s stupid. She said that they were closed all day and never opened because it’s a holiday. That’s funny, the mail is running and the banks are open. On their window is a big, bright flashing open sign. When I got home I saw that their website says that they are closed now but they are open tomorrow. It also says that they are open 7 days a week. Talk about a joke of a store but then again it is Canton, Ohio and should be expected.
Anthony
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My experience at this UPS Store was…
My experience at this UPS Store was very disappointing. The employee who assisted me was rude and dismissive. She insisted that I purchase an entire roll of tape just to wrap a small item, and before I could finish explaining, she cut me off and called the next customer. The interaction felt rushed and unprofessional. Customer service could definitely be improved.
Jodi & Hue
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Avoid!!
Avoid!!! Would give zero stars if could.A family member went to ship some inexpensive holidays gifts (worth less than $200) today from MA to CT. This location charged them $550 for a shipment that should have been $150 or so! The store purposefully sold them too large a box and then on top inaccurately measured the dimensions of that box to make it exactly 1 inch over a 130 inch “large package” threshold leading to extreme fees. It’s all just a scam. When I called 45 minutes later to inquire how the charge got so large and to attempt to reverse by canceling the whole shipment, the owner became verbally abusive and then personally threatening. These people are crooks. Avoid at all costs. UPS Corporate should not allow franchisees like this to sully their name.There is a reason why this location has so many terrible reviews. I wish I would have checked these reviews before today’s events. I guess there are much better franchisees in Needham and Newton.
Ben Steiner
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Thank you ups
Thank you ups
Luciano Carmona Jimenez
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UPS STORE FRAUD
I've been using ups store for 3 plus years now! I took a package in there today that weighed 4 Pounds. I said it didn't have to be delivered by any certain time. I asked for the lowest price to ship a 4 pound box worth 20.00 I was told shipping would be 34.00!!!!!!!!!!! This FRAUDULENT COMPANY NEEDS TO BE INVESTIGATED FOR MANY THINGS! THE STORE IN QUESTION IS THE AURORA COLORADO QUINCY/BUCKLEY LOCATION. THIS STORE HAS HAD ISSUES WITH INAPPROPRIATE WORKERS AND A HORRID STORE INSIDE. PACKAGES HAVE BEEN LOST AND EXTEA SHIPPING CHARGES HAVE BEEN ADDED WITHOUT ANY EXPLANATION! THIS STORE SHOULD BE INVESTIGATED BY THE FEDERAL GOVERNMENT AND THE IRS AS WELL. AVOID UPS STORES IN AURORA COLORADO COMPLETELY UNTIL SOMETHING CHANGES!!!!
Dave D
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Bad just bad
My perfume came broke that was supposed to be my Christmas present for my daughter and I am mad this unbeleiveable and they were supposed to give me free sample but they didn’t but they are still super amazing this needs to be fixed though
Sofia Wrights
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R u Kidding me
R u KIdding me? I paid for shipping and handling, only to have this location insist that it isnt free and THEY R CHARGING ME MORE? Its simple, let this location go bankrupt, which they r on the verge of. And if they repsond with " we dont see your order" BS, dont buy it.
Philip Kielhurn
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Everything went well!
What went well? Everything! An important medical package was shipped by Camp Verde UPS Store to another UPS store in Texas for me pick up there. This was done efficiently, quickly and with a smile. I so appreciate their excellent service and the confidence I have in UPS. The gals at Camp Verde UPS Store are pleasant, hard working, and caring. Thank you and thank you!
Ellen Shaw
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According to TrustPlane, The UPS Store has a 1.9/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/locations-theupsstore-com