Do you agree with Melio's TrustScore? Voice your opinion today and hear what 1,577 customers have already said.
Melio is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.6 out of 5 stars. Last reviewed March 9, 2026.
They cancelled my account days after I scheduled a payment. Support wouldn't tell me why, just said you can't use the service "but let me know if I can help you with anything else." Huge waste of my time and now I have to scramble to make a payment today that I thought was addressed last week. Terrible experience and entirely unreasonable.
Dayshona was super helpful! I had some questions and issues with our account and they went above and beyond to assist!
Lulu & Mo were amazing. They assisted with our set up & helped us get through some technical issues.
Aaron - nice to have an actual person. I am praying AI is not that good.
I like the platform and support is always super helpful. The platform is very intuitive to use
We have been using BILL.com and were lured to Melio's $80/month plan because it promised the Approval workflow features we had on BILL.fom at 1/3 the price. After four days we can see that Melio has a virtually unusable approval workflow and slow support. We are still under the trial month and we have spent a few days trying to test but tickets to unanswered for days so we can't get help to make sure we are getting the most out of it. Their live chat support did not know the platform and so opened a ticket. And after hour tickets never get answered. I think if you are a very small company and don't need approval workflow, Melio may be a good option. But their approval features are unusable. And their contextual help and articles have too many holes to be of any use for anything but the most basic questions. After seeing Melio's reply to my initial review above, you can see the problem: A canned reply of hearing my concern. But no serious attempt to understand or address it. I've worked with much larger SaaS providers who take feedback seriously and try to retain customers.
Hey they are so good
Quick help on the few times my own mistakes have required help.
Dayshona followed up on a unresolved issue for me and also gave me instructions on how to get related info. Very helpful
I had a situation where I received the wrong routing or account number and the transfer was processed but, not deposited. I took care of the payment myself. I contacted Melio and explained the situation to them. They explained to me what my options were and helped me to carry them out. It was quick and easy.
I got a call very fast and the problem was explained.
Dayshona was super helpful and very quick with finding out the solution! I would work exclusively with Dayshona if I got the choice. Excellent experience.
Sara V at Melio was extremely helpful and swift to remedy our payment issue. Great customer service!
Customer support rep (Sara) did a great job resetting the phone number associated with my 2fa. My issue was resolved quickly and without much demand on my time.
Melio is an excellent platform
Super helpful, understanding, professional, and kind
Very efficient and fast response and problem-solving. Thank you very much!
A mistake was made with the bank account number, which was quickly resolved by Sara V who straightened out the problem.Thanks so much for your excellent personal customer service.
I worked with Sara V. who was able to resolve my issue immediately.
Quick, simple, appreciate it!
According to TrustPlane, Melio has a 3.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/meliopayments-com
