What an awful experience trying to deal…
What an awful experience trying to deal with customer service. I was trying to watch spring training games which are supposed to be under last year's subscription. It would not let me. I was not able to sign in to my account because it said I needed to reset my password. I tried to do this at least five times before I called customer service and three times while talking with them. The customer service representative possessed a heavy, thick Latin accent. I am 80 years old and hard of hearing. I could not make senses of what he was saying. He tried to help, but I finally decided to cancel my subscription and renew it all over again once I receive the cancellation confirmation. MLB.TV is a monopoly, charging more and providing a less quality product.
Gerry Johansen
I was an early adopter of MLB TV
I was an early adopter of MLB TV. Today I tried to sign in however the password and login information that I've used for the past 3 years, no longer work. There is no one to answer the phone. A computer responds by sending you to a pay for help service. Pay for help service is five bucks. Five bucks up front to fix a problem that doesn't exist. I don't think I'm going to sign up for MLB TV this year
John Lowery
I can't Get No SATISFACTION from MLB TV
I canceled my subscription with MLB TV about 1 week after subscribing as I found it difficult to see my post season replays and often the score was up before I found the replay...not happy. I cancelled and this was also a long process. I went to Kayo and it was just easy for this 75 yearly baseball fan. What really upsets me is that they closed my case today without refunding my money with no explanation. Very very poor customer support and real feedback. Also I was not aware that it was $US so they have kept $56 AUS of a pensioners limited funds....Dont support them but rather use Kayo.....I will Drop this Very negative review if I am refunded my funds!
Reg Sims
Paid money but didn't get anything
There should be a zero start option for companies like this one.I paid for a post season subscription, but it somehow got removed from my account, so I lost access.I contacted support, which already took several days to even reply. I showed them proof of payment with my Revolut card, but their answer was short and simple: you currently do not have an active subscription (no shit Sherlock), if you would like to purchase on ... yada yada.So they take your money, do not deliver the product and then tell you the solution is to purchase again?It is not even about the $35, I will not go bankrupt over this.But how a multi-billion dollar company can easily get away with this and the arrogance they show in their reply, is unbelievable.Never again.
Ben B
Farcking trashhhhhhhh
Farcking trashhhhhhhh. Blackouts for games in town, glitchy terrible service, and pay for nothing. Can’t watch any games I bought it for. No playoffs. Literally garbage. Free sketchy apps from overseas work just as well
Alex Beck
Really bad app and service
Unfortunately I have to give at least 1 star, otherwise I would have give -5. This app absolutely sucks!! You get the games spoiled right away on tv with the stupid highlights of the game. Just to expensive for all the issues on this app. Save your money, your patience and your time, do not pay for this bad service
Nick Smith
MLB TV is a useless piece of s**t
MLB TV is a useless piece of s**t. Can’t even watch a highlight video after the Yankees win the WC. It’s a crap product just like everything else the MLB owners have thought up to make money.
J R
The name should not be MLB.tv
The name should not be MLB.tv. It should be some baseball some of the time. The fact that you cant even watch the post season is insane. I will not be subscribing next year unless you can guarantee all games can be viewed. Insane.
Thomas
Paid for subscription now I have to pay again for the same season??
All games now have to be steamed on Fanduel TV. I feel ripped off by MLB TV. Will not renew MLB service next year. Right now if you want to stream a game you you get a message from MLB TV that you have to use Fanfool TV or your own TV provider Service. If you choose Fanfool you have to pay again for the service you already purchase. Shame on MLB TV......
Tim Gehring
Could not watch Dbacks- Giants game…
Could not watch Dbacks- Giants game played in SF even though I live in Arizona. Person on help line barely spoke English; had to repeatedly ask what he was talking about. Asked for a supervisor. Told not available. Told to send a response to an email he was sending me to have someone call me back at a good time for me. Was never called. Sent a second email to them. Still waiting after five hours. I do not intend to use this again next year. If I want to just LISTEN to a Giants game, I can tune in to KNBR for FREE.
DENISE
They lock me out
They lock me out, I can’t watch my pirates play they way I want to see them on SPN and the games freeze a lot 😡😡
Henry Villa
Out of market games not available much…
Out of market games not available much of the time. Mlb has hijacked my Google feeds and I can't find how to stop them.
John McGuirk
A total rip off
A total rip off. I'm an out of market Red Sox fan and purchased the MLB package through Amazon Prime. The feed is horrible. Here we are in late August and yet to be able to watch a full game due to loss of audio and/or extremely poor video quality/stoppage/pixelation. I contacted AMZ Prime which directed me to contact my local provider. What a joke!!!
Michael Ivester
Theft
They charge your credit card the day before a monthly subscription auto renews, and refuse to provide a refund when you try to cancel and point out their mistake. To make matters worse, they keep your money but stop providing the service. Multiple complaints at the BBB for this deceptive practice. Do not trust these criminals with your credit card information. There should be a class action lawsuit filed against them.
Not happy
Can anyone provide me with a translator?????
You would think that with all of the money MLB TV pulls in, they would at least provide you with a translator so you could speak with and understand the "service representative" located halfway around the world. Oh, that is, if they ever answer the call.....MLB TV the absolute pits!Save your money, go somewhere else, this isn't worth it!!They are taking you for a ride and it is on your dime!!!
John Lee Spicer
Another blackout palooza weekend!
Well, here we go again, another weekend, another blackout palooza! Another Phillies game that I cannot watch due to MLB’s ridiculous (but I am sure profitable for them) blackout policy!!! Phillies/Nationals game, in Philadelphia and it is a regional blackout: And I live in the South! How is that regional?!?!NEVER AGAIN!! NEVER AGAIN WILL MLB-TV RECEIVE ANOTHER DIME FROM ME!!!Buyer beware! DON’T DO IT!!!! MLB-TV is a sinking ship…
Leo McArdle
Buying an annual subscription should…
Buying an annual subscription should allow access to ALL out of market games. For some strange reason MLB believes they can sell games multiple times but restricting access to additional games that they also sell to Apple+, Peacock and others which now are not accessible to season subscription holders. Despite their “legalese” I feel this is false advertising of “annual subscription gives access to all out of market games”. Really frustrating as each year accessible games without those added subscriptions, which I have no interest in, declines despite higher annual fees. Get your act together MLB!!!!
Bryan Parker
Would have given them less then 1 if it…
Would have given them less then 1 if it was possible. Their statement that you get all out of market games is a complete lie, part of the games are on HBO max, Apple TV, and ESPN. What a waste of money. They should refund money to everyone for these games.
Curt Schellenberg
MLB TV is boomer garbage
Here's what I sent to MLB TV.s customer service recently:a) why is there no feature to remember my login credentials?- I have to punch my login info and password in every time (I watch on my computer)b) why is there no feature to cater the interface to those who just want to watch one team? I imagine most of your subscribers are there to just watch their favorite team.Every time I log in its like the portal has no 'memory' that i only want to watch Jays games. I've selcted them as my "favorite team" but what does that do? nothing from what I can seec) the player is incredibly buggy - sometimes if i hit the forward button the game goes right back to the start. Sometimes if I change the video quality (which i need to do because i'm on cell data in remote countries) the player bugs out and reverts back to the beginning. Sometimes when i change the video quality it doesnt change, and, for example, keeps showing me high definition when i've selected low, or medium. i have to keep clicking several times for it to take effect.On one occasion the player randomly skipped halfway through the game and ruined it for me because i saw the score.d) the video player has no memory of which games i've seen and which games i've yet to see, and if i pause a game in the middle of the game, the player doesnt ask me if i'd like to resume where I left off when I log back in. Instead I have to write down or memorize how far into the game i was if i want to go away and come back. And if i get behind a few games, I have to work my way back and carefully figure out which ones i've seen already so I can pick up where i've left off and dont skip a game that i've missed or re-watch a game that i've already seen, only to realize 3 innings in that hey wait a minute i've seen this before oh crap i've been re watching an old gameThe thing that frustrates me the most perhaps is that this is the first time i've ever subscribed to a service like this. It's dedicated just to baseball, and yet, all of the above items which would just seem like common sense for baseball fans, are not implimented - unless I'm completely missing something here. You would think that such a specialized service offering would really pay attention to all these small details and do a killer job of providing what the fans want.I should be able to go to the home page - click once to log-in with my credentials saved, and see a serial list of jays games, showing me which i've watched, and allowing me to immediately resume where i was watching before, and to see how many newer games have happened since then. Can you picture it? I sure can, and it would be wonderful, and what i bet 95% of your viewership would like.Lastly, there was a link somewhere on your site where it said you could click it to reach out directly to the exec management team - and guess what? broken link!
Matt Wawzonek
Don’t waste your money
Don’t waste your money! The blackouts are ridiculous! Period. End of conversation. Such a false claim that you get all these games. It’s rip off.
Rich Lytle
