I opened an account - several weeks later they have not actually created my account
I opened an account. The person who did it screwed up and claimed some paperwork had accidentally been shredded. I went back. Signed papers again. They needed to created the deposit check again (fortunately so far that hasn't cleared my other bank twice). So now it is a week later. I tried to create an online account and it says my account doesn't exist. Seriously? They are convenient, close and totally incompetent. If they can't even open my account, have $5K of mine... I sure don't want them as my credit union. I will be asking them for my money back. i guess I don't have an account for them to close. DO NOT USE in Jackson MS at the medical campus branch unless you have no other choice. Will be talking to them to find out what stupidity is going on now. Good thing I don't need to write a check against that account. I can not believe how someone is so incompetent that they can't even open a checking and savings account. EDIT - Now they claim the problems are from the credit union being bought, computer problems (that doesn't explain shredding papers I filled out and if they knew they were having issues then maybe proactively try to keep on top of things?) and I only had problems because of when I opened my account. So maybe they shouldn't have had anyone open any accounts during the time period of working out the kinks in the merger? Sigh. All of this speaks to a failure to plan and anticipate issues along with proactively keeping an eye open for problems.
annon
I applied last Friday no phone call or…
I applied last Friday no phone call or nothing at all I heard from.themAbout my applaction least if you be turned down there should still email or ring to let you know
customer
I am a member of the credit…
I am a member of the credit union...about 15 years...before MUTUAL...toke it over...since the new system and the new staff...NO ANSWER PHONES...NO CALL BACKS....#130 IN THE CALLING QUE...THEY PROMISE SOMEBODY WOULD GET ME ANSWERS...NOBODY NEVER DID...I DRIVE TO THE OFFICE...THEY JUST SAY THE SYSTEM...IS DOWN...I have been with the prior credit union...for a very very very long time...and want to continue to stay because the cashier clerk...KRISTI...is good with my account...as for the rest...NOOOO HELP AT ALLL)....
NOOO ANSWERS
The rating is for the new app
The rating is for the new app. If I can give no star I will. For me upgrade is better and more devices are compatible, but not the new app, my phone is not compatible with the new app, the old one was better, supported my device.
Bob G
Very polite and couteous costomer
Very polite and couteous
ELEMUEL Petty
They were pleasant and efficient!
They were pleasant and efficient!
JOHN
Appreciated
Your Branch did everything right and explained all guidelines associated with what I called for. Jessica does a hell of a job crossing every t and dotting every I. You have a very good employee in her. She's a team member in the right place.
JAMES
Good service and good peoples
Good service and good peoples
LEROY
Good
I like how u do for everyone
Marla Braley
Very professional and communication is…
Very professional and communication is great compared to other banks I have dealt with in the past.
TIM
Everyone was good to me every time I go…
Everyone was good to me every time I go in the credit union !!!
ROBERT
I love it
I love it! Wonderful service. Very patient and understanding and straightforward.
MAKAYLA
Everything went as expected
Everything went as expected, no disappointments.
Nathan
Deposit a big check and it was in…
Deposit a big check and it was in there before I left the parking lot!
BRADLEY
Well i just opened my account but the…
Well i just opened my account but the lady helped me get the right account i needed.
ALISHA
Loan Process
I had the best loan agent Mrs. Jones very helpful and attentive throughout the whole process, I would recommend her and Mutual Credit as one...
T. Davis
My experience has been AMAZING
My experience has been amazing I’m happy I chose mutual credit union
TAKEILYA
The customer service agent was GREAT!
The customer service agent was GREAT!
LORETHA
Excellent
The process didn’t take long and all the information I needed was given
VANESSA
Deposit money
Get service, prompt and pleasant personality.
GEORGIA
