Great product BUT, shipping needs work!!
I am choosing 3 because the product is well made. I purchased a 24' lifetime fire place grate with a basket height of 4 5/8" However, it took a long time to be shipped from the distributor. I called customer servive after it did not ship for 10 days. I was told the company claims they have no control over the process, but I was given an accurate arrival date. Furthermore, the money was held in my account until it shipped. The product showed up with a cardboard box taped around it. The legs were sticking through the cardboard. Both ends were totally exposed. This app will not allow pictures. UPS shouldn't have shipped it in that manner. Finally, it weighs only 29 pounds not 39 pounds as described on the wesite.
Tammy Browder
An excellent resource for wood stove…
An excellent resource for wood stove owners. They offer a complete selection at good prices, ship quickly, and their packaging is impeccable—I've never received a damaged item. A truly dependable supplier.
Mark Austin
Sent back pipe that was never taken out…
Sent back pipe that was never taken out of the box. Still haven’t received a refund. Now they have my money and the pipe! Buyer beware!!
customer
My father purchased a fireplace grate…
My father purchased a fireplace grate and come to find out they were out of stock and had no idea when they would have the item in stock. Obviously he canceled the order and asked for a refund since nothing has been shipped. They continue to say it’s in the “fulfillment process” so no refunds when there is nothing that’s being fulfilled. It also said “next day delivery” and it’s been 4 business days. It makes no sense. Please give refund if you cannot fulfill the order.
olivia singer
Arrived on time
Arrived on time
Paul K
Ten star rating.
I can’t remember a customer service experience as good as the one I had with North Line Express. It would be impossible to improve on the quality of their attention to detail, thoughtfulness, professionalism and kindness. I would’ve given 10 stars if that option was available. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Cam
I had a damaged section & it was taken…
I had a damaged section & it was taken care of.THANK YOU!!!!!!!!!!!!!!!!!
Ricky Steely
Beautiful Flags
Wonderful product! Great price! The material is top notch. Stitch work excellent!
Deanna Slamans
Everything
Everything, from the order to the delivery the whole experience!!
Leoanard Garcia
When I first ordered the product I was…
When I first ordered the product I was provided a delivery date of July 1. About 8 - 10 days after I placed my order, and had received a confirmation, I contacted to check on my delivery. Northline had no record of my order and said it would be about another month for delivery. At first my customer service agent, via email, was very helpful, then went silent. After continuing to press, I eventually received a new order receipt with a $0 balance and a new delivery date. To me this stated that the order, which had been made and charged to my credit card, had not been placed and had I not called, the product would not have been shipped. This is my second order through Northline and the first experience was very smooth. I wish someone had actually called me, versus ghosting me and making me do the follow up.... Eventually happy, but I had to do the service recovery work for them.
J Bendy
I never received the item!
I never received the item!
Kathy Brandt
Very responsive.
Very responsive.
Bob Rigney
They were very helpful.
They were very helpful and made sure I got the products I ordered. After I ordered they informed me that my order was in backorder and let me know what my options were. After asking about one of the options, they said that they were able to get the manufacturer to drop ship the product to me. Every step of the process they kept me in the loop and let me know what was going on. I did receive my products fast, however one of them had paint cracking and peeling off, along with a missing part. However this was not fault of theirs. I reached out to them and within 24 hours they had talking to the manufacturer and had a new product on the way. I did not even have time to reply to the first email reply about the problem and they had even thing lined up to fit it and set to ship me the new item. I would definitely get more products from them again in the future.
Christina G.
I bought something from them and they…
I bought something from them and they gave me a confirmation email. I waited a week and emailed them since I didn't get a shipping notification and they told me they didn't have the item. Why let me buy it then?
Alec
Fire pit cover showed up as described
Fire pit cover showed up as described. No issues.
customer
They had a difficult to find item at a…
They had a difficult to find item at a VERY good price. It arrived in a timely manner. Literally nothing to complain about!
Eric Behrend
Excellent product! Have used for years! But you need to package better for shipping!
I use this hearth & stove cleaner every day to dampen a paper towel with it and dip it in fine ash from my wood burning fireplace to clean the ceramic glass on the doors. Vcombination works perfectly! Sometimes if buildup is light I don't need the addition of ash. I gave 4 stars because it wasn't packaged well enough and arrived with a slight leak in the shipping box due to a broken seal. There was insufficient packaging material to hold the jugs in place so they wouldn't roll around in the too big of a box. This caused the screw cap to come off and the seal to break. Fortunately very little leaked out so did not need to be reimbursed. You need to package better so gallon jugs are secure.
Snowshoe
Great customer service
Great customer service
Tim Sullivan
Arrived on time and the product is of…
Arrived on time and the product is of good quality and fit is as expected.
Brad L.
Got the Skeeter Vac quickly!
Got the Skeeter Vac quickly and at a great price with added extras. Appreciate the fast delivery so I could start using it!
Jeffrey Buller
