Just got the backpack
Just got the backpack, excited to use it next month!
Kieran Thorn
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Outdoor Vitals
4.550 reviews
Last reviewed: Feb 16, 2026Do you agree with Outdoor Vitals's TrustScore? Voice your opinion today and hear what 192 customers have already said.
outdoorvitals.comMember since Mar 2026
Outdoor Vitals is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.5 out of 5 stars. Last reviewed February 16, 2026.
Customer Reviews
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50 reviews
I have not been out with my new pack
I have not been out with my new pack. I did pack it and walk around a bit. It was very comfortable with 20 pounds in it. I was surprised by the difference from my other pack.
Liz Beal
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Quick processing of my order
Quick processing of my order. Great product. Warm and super light.
Dan Hendershott
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Some of the best quality UL products on…
Some of the best quality UL products on the market. Definitely hooked to the apparel line. Only gripe I have is that if you have to return a product, the turnaround time for the refund can be quite timely.
Ben Ellsworth
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Solid
Good prices, wide variety. A little slow on shipping
Aaron
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Not impressed
Not impressedProduct is OK, but could easily find cheaper products with similar function on Amazon. For the price, this is not a special product.
leo cazares
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I have bought several pieces of gear…
I have bought several pieces of gear from OV and completely satisfied. I even had an issue with an order the outside package was marked, correct but hoodie was the wrong size in the package, OV had a replacement hoodie in the mail to me the very next day Great job guys. .
Steve
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Love your products gained some…
Love your products gained some weight(could use XL wool hoodie see how it fits:) trying again✌️
Craig
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Outdoor vitals is always great to deal…
Outdoor vitals is always great to deal with. There stuff and service is quality.
Paul Craft
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Out of stock
Excellent products. But you are consistently out of stock of items I would like.
Paul Foster
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WAIR sizing too small
I'm not a svelte person and when WAIR suggested a Large, I accepted it but I thought, and later found out I needed an XL. I then did a quick exchange, which went nicely and am now awaiting the XL to arrive. if I had followed my gut originally this would have been a 5 star review.
Marc Cohen
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Love OV
Love OV. From the staff to the products. Great experience and highly recommend!
Dave Schoenberg
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Great products - Poor Customer Service
Great products. Shockingly poor customer service.I genuinely want to like Outdoor Vitals. Their products are well designed, perform as advertised, and I have spent over $1,000 with them in the last year alone. Unfortunately, their customer service and returns process are among the worst I’ve experienced from a modern direct-to-consumer brand.I made a simple, honest mistake and ordered the wrong size. I realized it immediately and returned the item the same day. The return was delivered to Outdoor Vitals on January 5th. As of today, weeks later, there is no refund, no credit, and no proactive communication.What makes this especially frustrating is the contrast:They have no problem taking your money instantlyBut when it comes time to refund it, suddenly everything slows to a crawlWhen I reached out via chat, I was told returns take 5–10 business days, but during “busy times” they can take 2–3 weeks. That might be understandable if there were empathy, urgency, or any effort to help resolve the issue—especially for a loyal customer trying to reorder the correct size.Instead, the interaction felt transactional and dismissive. No one offered to expedite the return, issue store credit, or even acknowledge the erosion of trust this causes. The tone was essentially: “That’s our process. Anything else?”This was my first return with Outdoor Vitals, and it has seriously damaged my confidence in the company. I made it clear that I wanted the refund so I could immediately reorder the correct size—but that did not matter.Bottom line:Excellent productsNonexistent customer advocacySlow refundsNo sense that customer loyalty matters at allUntil this is resolved, I will not be ordering again or recommending Outdoor Vitals to others, which is unfortunate because the products themselves deserve better support behind them.Outdoor Vitals: if you want to be a premium brand, you need to act like one—especially when something goes wrong.
Kevin D Goertzen
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Easy and efficient
Easy to navigate shopping process, quick shipping, easy exchange process to dial in the correct size.
Michael M
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Shipping was way too slow.
Shipping was way too slow.
customerPaul and Nancy
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Wow what great customer service
Order arrived quickly but it was too small, quickly returned it and a replacement was sent immediately. Great customer service.
George
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Easy
Easy, quick, well priced.
James
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Excellent customer service!
I accidentally ordered the incorrect size. Within a few hours of notifying the company, the order was updated to the correct size. It was so nice to receive a reply from an actual person! The hoodie arrived quickly and I am super impressed with the quality of the garment. I am more impressed with the customer service! Awesome company!
Marney
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Amazing Gear & Challenges with an exceptional CS
This company does everything right. Besides amazing products, this company also runs the OV100 Challenge — which, in my opinion, is one of the best events in the hiking industry. But beyond all of that, their customer service is just outstanding! A big shout-out to Dave at this place! It’s more than just a job for him — it’s a passion, and you can really feel it. I would even go so far as to say that the whole OV team works out of passion, not just for a paycheck!
Marcus G.
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Excellent Gear and Equipment
I have bought a few items from Outdoor Vitals recently and I am appreciating each one of them for the high quality, the overall design and the outdoors-oriented features. The folks at OV are laser focused on making gear for those of us who spend time in nature. (I also particularly appreciate the fact that they have tall sizes!)
Maxim
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Cite this page
According to TrustPlane, Outdoor Vitals has a 4.5/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/outdoorvitals-com