I love that their response was on time
I love that their response was on time
VIRGINIA MCCALISTER
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Passport Poppin
4.750 reviews
Last reviewed: Feb 16, 2026Do you agree with Passport Poppin's TrustScore? Voice your opinion today and hear what 58 customers have already said.
passportpoppin.comMember since Mar 2026
Passport Poppin is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed February 16, 2026.
Customer Reviews
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50 reviews
I set up an appointment and never…
I set up an appointment and never received a call.
Krystal undefined
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Good positive energy and great…
Good positive energy and great communication. All questions were answered.
Derek
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Alima was kind and knowledgeable she…
Alima was kind and knowledgeable she answered my questions and she got back to me with answers she didn’t know
Tekeya Johnson
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I made my deposit under the impression…
I made my deposit under the impression that the trip was guaranteed a headcount for the February Galentine‘s trip upon calling and making arrangements for my payment. I found out that that’s not the case. Luckily I called because no one told me not to book my flight so I’m uneasy about the schedule regarding my birthday dates and I don’t want to move forward
Quita
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Stressless vacation with Passport Poppin
Kima, made my vacation experience amazing, I didn't have to mistake of the thinking and planning. So I could enjoy my vacation, not just my wife. They are great at know what to expect and gave us several options for us to choose from. I would recommend working with them again.
Tiffany_Tasha Quash
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Responsiveness
Responsiveness
Keiyona Burnett
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You Get What You Pay For
The pros: I arrived and returned safely.The cons: I ultimately had to find my own accommodations due to several significant missteps:I requested a ceiling price for hotel accommodations but was sent options nearly double my stated limit.I was told the hotel would hold $100 for the duration of my stay, but upon arrival, I was informed it was $150 per night—a major difference in budgeting.After notifying the agent, I was told to expect a follow-up email to help improve the remainder of my trip. That email never arrived.When I was ready to book ground transportation, the price had nearly doubled from the initial quote. While I understand rates fluctuate, the agent sent the new booking without acknowledging or explaining the increase. Only after I questioned it did she offer a small discount.I initially expressed interest in the Four Seasons Paris. The second quote I received was over $8,000 for four nights—almost triple the first quote. When I raised the issue, the response was surprise rather than acknowledgment or proactive communication.The ground transportation that was arranged required me to locate the driver in a large, unfamiliar parking garage. It took 45 minutes to connect because the driver made no effort to find me.Since my return, I have not received a single follow-up or courtesy check-in from the agency.For context, I’ve traveled internationally for over 35 years and typically book luxury accommodations through agencies such as Virtuoso. This time, I chose to support a local Black-owned agency and work within a tighter budget. Unfortunately, this experience reinforced an old saying: you get what you pay for.
Anoa
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The process was smooth to talk to…
The process was smooth to talk to someone, and Nakeba was so helpful and reassuring!
Tamika
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Kima was such a joy to work with
Kima was such a joy to work with! She made traveling with a group of six people such a breeze. From her responsiveness to her attention detail, Kima truly made our travel experience a great one! I would highly recommend working with Kima and I would also love to work with her again!
Danielle
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Kima planned my 30th Birthday
Kima planned my 30th birthday with 6 of my other friends. She was super professional and attentive. Any problem or question that we had was answered. I will continue to use her for future trips!
Megan Carter
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Kima did a phenomenal job with…
Kima did a phenomenal job with everything!! From booking the trip, to great and quick communication to rebooking excursions due to weather. I would highly recommend and utilize her services again!
Damain Fulmore
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Trip to Germany
I had a fantastic trip to Germany thanks to Kima. Everything was well-organized - from the hotel to transportation. Her quick responses and attention to detail made the whole experience stress free. I highly recommend Kima for anyone planning to travel.
Kimberly McDonald
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Still in the planning process
Still in the planning process. Will review once the process is complete.
Karen
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I made contact with Passport Poppin as…
I made contact with Passport Poppin as an inquiry. My travel specialist was very professional when scheduling our initial consult. She was very down to earth and was able to walk me through the process. She bared with me although I had expressed not really being a planner and really relying on their support for this Surprise trip for my wife. The process has been smooth thus far and I’m excited to be writing another review post the trip.
Britany Smith
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My solo trip to Cancun for my birthday
I am hear to say, I had the most amazing experience going on a solo trip to Cancun! For my birthday ! And I will use this travel agent! Again and again,Makala did an awesome job of making sure my trip was safe and I was happy with everything I wanted!! Passport poppin!!! You will not be disappointed
Shronda Perkins
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5-Day Vacation Review in Cartagena
5-Day Vacation Review in CartagenaOur recent 5-day vacation in Cartagena was nothing short of spectacular. From the moment we arrived, the vibrant culture and stunning architecture captivated us.
Tavares Hayes
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I had a great agent!
My agent Mekayla answered my questions in a timely manner from planning, to booking and even during my vacation. I will be requesting her for my next vacation! Thank you Mekayla!
Ceriece Marie
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Passportpoppin really communicates with…
Passportpoppin really communicates with you and helps you out every step of the way and gets the job done. Thank you so much for my first time experience with yall to be super easy and fun
Jonathan Orengo Casiano
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Trinity was incredibly professional and…
Trinity was incredibly professional and took the time to ensure I fully understood the process. While my group ultimately decided not to book this time, I’m eager to work with her in the future.
Ashley Williams
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Cite this page
According to TrustPlane, Passport Poppin has a 4.7/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/passportpoppin-com