Do you agree with Paycare's TrustScore? Voice your opinion today and hear what 10 customers have already said.
Paycare is an online company. Based on 10 reviews on TrustPlane, it has an average rating of 1.5 out of 5 stars. Last reviewed December 8, 2025.
The company repeatedly finds ways not to pay out, which has caused our employees to become reluctant to file claims at all, as they feel the process is unlikely to result in payment.We’re now looking for a reputable company and intend to switch as soon as possible.
Have had a policy with this organisation for several years. The claims process is invariably an obstacle course, with unreasonable and rude staff trying everything to avoid entirely legitimate claims. have complained and it falls0on deaf ears, clearly customer satisfaction is not one of their priorities.
I can see from other reviews why this firm has such a low rating.
Dishonest, trying everything possible to avoid reimbursement of a claim on a unfunded basis. Insulted my practitioner.
Awful service. They make it extremely challenging to claim back your expenses, refuse bank statements and receipts due to "their policy in line with GDPR" which is absolute nonsense. When you chase them for an update they ignore you, and then after the 3rd chase tell you they need more "evidence" when a VAT receipt and full bank statement (completely clear images with full information) isn't enough.Also asked to raise an internal complaint and it's been ignored. I'll be raising a formal complaint with the FCA.Avoid like the plague, scam company.
It's challenging to make a claim with Paycare. Despite submitting invoices with all the required details, they still respond saying they can't find the information. I've had to send multiple emails and take screenshots to guide them on where to find the details in the invoices.
I’ve been a customer of Paycare since 1990. The team is so helpful. The provide advice on what to look for in your service providers. I wear glasses and use dental every year. I have never been refused a claim. I recommended friends and family who have also been with them for many year. Well done to all. You are amazing
They are a totally waste of time.Not possible to talk with anyone. Just keeping answering email in a generic way without giving a proper motivation for not paying expenses.Avoid!
3 out of 4 attempts to upload receits fail at their end. My last claim end of February "hung" for ages. I had to phone and conform that it had arrived their end. Waited a month, no responce nor payment. Apparently I had sent a statement of my dental account (which was what I was given) with dates and payments, but this wasn't good enough. They don't notify you nor ring the dentist to confirm as others do. Don't bother with them.
The website does not upload documents for you to review and see what you have loaded also the claim website will time out and again cannot see what you have loaded. I called customer services for them to review what had loaded and they stated that they will review the claim and if the correct documents aren't there they will not pay out .... I found this quite an absurd and archaic way of dealing with something why not look to see what they had and then I could send over if something is missing instead of wating another length of time to have the claim declined and start again .... some colleagues have also stated they have problems with loading stuff so this is not a problem my end it is there end !! not very happy with the stern approach from the Manager who answered my call with the query
According to TrustPlane, Paycare has a 1.5/5 rating based on 10 verified reviews as of April 2026. Source: trustplane.app/company/paycare-org
