Best of the best
My hedgehog and I moved twice with Petsfly. The first one was national, and the second one was from US to Canada. Since she got older than her first flight, I had so many questions and concerns, but Jeni and agents who were involved in this trip have been absolutely patient, always kind, and very caring. If I need to move again with my pets or have my friends planning to move, I will definitely recommend them. Thank you so much for making this big move so easy!
Seulbi Lee
Petsfly was perfect
Jeni was wonderful. We started the process with Petsfly in February, planning our move to Spain then thought we might be moving to UK instead. No problem for Jeni, she answered questions and provided information. She was very helpful through the whole process and didn’t blink an eye when our move date kept sliding farther and farther into the future. Jeni kept us informed and liaised with our vet ensuring all necessary paperwork and vaccines were administered and completed on time. On the day of our Mickey’s move his driver picked him up in Tucson for the ride to LA. He quickly made friends with Mickey and kept us informed during the journey. Mickey arrived safely in Frankfurt where he overnighted at the Animal Lounge and we received pictures. We were concerned about his late scheduled arrival to Madrid so his flight was changed and he arrived earlier. When Mickey was delivered it was clear that he had been well taken care. If we have to make a similar move, we would definitely use Petsfly again. All of our questions/concerns were addressed and handled expertly. I would without a doubt recommend Petsfly.
Nancy Bull
Simply Amazing...
The Team at Petsfly was nothing short of amazing. Transiting cats can be a stressful and rough experience for you and your pets and Petsfly took nearly all that stress and made it easily manageable. Even when the airline made mistakes Petsfly was on hand to address and resolve our issues the best way possible. They are diligent and reliable and if we travel with our three cats again we will only be using Petsfly. Thank you so much Brenda for being so fantastic during this process with us.
PuppeTSolD
Seemed impossible and Petsfly made it happen!
When the airlines turned me around with my dog and made it seem like it wasn’t possible, Petsfly made it happen!! I moved to Puerto Rico from Colorado. The process is very organized and detailed. We sent a few pics of my dog and kennel, answered a few basic questions to start the process. We were assigned a coordinator whom we met virtually to delineate a transportation plan. She provided all the process information like the paperwork needed, vaccines, kennel specifications, food packaging, etc. They also provided what flights were scheduled with an AWB tracking number. In my case we needed boarding, and they were amazing places. My dog gets nervous and growls and all the handlers kept her relaxed. They provided updates all the way with every stop she made and even sent me pics of my dog! My dog arrived safe, healthy, and clean! Thank you Brenda, Kerry, and Anthony!
Sandra
Thank you again
Thank you again! The transition with both of them went well! I will definitely use them in the future! Thank you to the team!
Suzette
PetsFly is the BEST
Our experience moving our cats to the UK was great and only because we used Petsfly. Brenda handled everything seamlessly and kept us updated every step of the way. When we decided to move slightly sooner than expected, she jumped on rearranging everything asap. She also worked with our veterinarian to make sure we had all the correct materials. There is so much involved in an overseas move that Brenda was essential to us. Everything went smoothly and the cats are now settled into their new home. Thanks Petsfly for an amazing experience!
Lisa Owens
5 Stars for Boston to Rio!
We had a phenomenal experience working with Petsfly.com to relocate our beloved dog from Boston, MA to Rio de Janeiro, Brazil for a family move! From the start, Jeni was an incredible communicator, who was responsive, clear, and informative. She guided us through an intricate, multi-step process in a way that felt manageable and understandable. From getting our dog the correct travel kennel to navigating the veterinary requirements to booking the travel itself, everything was seamless. We opted for full door-to-door service (including customs) and could not be happier with the results! While international pet travel is obviously not a cheap endeavor, we found Petsfly's fees to be extremely reasonable for the high value of service they provided: it was beyond worth its weight in gold. On a personal note, our dog is extremely anxious and reactive, and also 11.5 years old. I was admittedly very anxious myself about her travel, as this was not only a long journey but also her first time on a plane. As it turns out, I had nothing to worry about: the people that Jeni and Petsfly chose to care for our dog treated her as though she were their own beloved furry family member. The thoughtfulness with which they treated her and good communication throughout made for good experience for both humans and dog! Thank you Petsfly, Helen's Pet Transport, and Zoommpet for taking incredible care of our "baby" and reuniting our family! Our new home in Rio is now complete with our dog by our side!
Heather Crespin
This was a great experience
This was a great experience. I was having a hard time with the airline to transport my husky from Colorado to New York. I reach out to pet fly and they made everything possible. The whole experience was less stressful and the communication level was amazing. Thank you so much. Brenda was so helpful and on top of the game.
Sheila Henry
Wonderful experience!
Jeni, along with the rest of the Petsfly team made our dog’s move from the US to Europe so seamless! The team was incredibly helpful, responsive, and kind. They took great care of our pup, who can be anxious at times. Would recommend Petsfly over and over again!!
Monica
Cross country move went without a hitch!
Jeni and the team at Petsfly coordinated the move of our 5 cats from Phoenix to Connecticut and it couldn't have gone better. Jeni explained our options and helped us with each step of the process. We also needed to have the cats picked up at the last minute because our movers were late and she took care of that no problem! Our pets were delivered to our new home safe and sound! We would definitely use Petsfly again!
Anthony Dangelo
Safely transported 3 large dogs
We used Petsfly to transport our 3 large dogs from the US to the EU. Service, attention to detail, and communication were absolutely excellent throughout. They helped us gather all the USDA paperwork and handled transportation to/from airports, flights schedules, and kenneling. We also received updates and photos about our pups. We researched a lot of options, but we’re so glad we went with Petsfly and everyone arrived happy and healthy.
Melissa Metzger
Petsfly.com made our pet's relocation…
Petsfly.com made our pet's relocation easy and worry free. Their experienced and compassionate team took care of everything with great attention and care. A reliable choice for safe, door to door pet transport...
Oliver
Incredible team
Incredible team! From the first contact with Brenda, to our interactions with Dana, and the team on the ground in Paris, we couldn't be happier with our experience with Petsfly. We were reassured and updated along the way, and our sweet little Luna arrived happy, healthy, and in better shape than her humans! Ha! Thank you again so much for your help, we couldn't have done it without you.
Kathryn Elizabeth
Great experience
We had a wonderful experience using PetsFly to move our two cats from DC to London! Brenda was prompt, communicative, and always had answers to our endless questions :) Although it was a stressful process to navigate, PetsFly made everything as easy as it could have been.
Maggie
Kindness and Assurance with Professionalism
Dana was very empathetic and understood my sorrow in saying goodbye to Finn, the Friendly poodle. She was very kind and reassured me he was in excellent hands. Brenda was communicative, clear and forthcoming in all the up to the minute information and what was needed from us.
Gena
Flying Fur Babies Success
Originally I was going to go with a different company to move my pets but the communication was slow and a little confusing, plus the first vet I took my pets to didn't fill out the paperwork correctly and this pet mover didn't catch it. I ended up going with Petsfly because Jeni was so good at communicating and helping with the paperwork I needed from the vet and on the Thailand side with the Pet Import Permit. She immediately put me at ease and guided me every step of the way. Once the pets were picked up I received regular travel updates and photos of my babies. Once they arrived they adjusted to their new home in Thailand really well so I knew they had been in good hands. I highly recommend their services!
Teal De Reus
Great service
I used Pets Fly to move our three cats from Washington DC to South Africa. I have used several pet shippers and Pets Fly is by far the best. Communication was clear and frequent from receiving the quote up, through travel, delivery, and follow-up. The coordinations with our USDA vet, the driver on the ground for drop-off, and the overseas shipper was seamless. Absolute five star service.
Jean Marie Hussey
Amazing Customer Experience
Jeni at Petsfly was amazing to work with. She handled our dog’s travel documents quickly and professionally, saving us from a stressful situation. Super responsive, kind, and efficient — highly recommend!
Darian Durakovic
Excellent experience - healthy dogs!
Our coordinator, Brenda, and the subsequent professionals she connected us with in Europe deserve nothing less than 5 stars. They moved our miniature Aussie-Doodles from Chicago, IL to the Netherlands as seemlessly as possible. I say 'as possible' because the airlines threw as many wrenches in the plan as possible, but before I was even given the bad news that KLM canceled the flight, Brenda already had solutions. She had them nearly booked on a Lufthansa flight. What's more - once they arrived in Amsterdam, there was a major delay b/c the warehouse where the animals are taken to clear customs had a fire hazard, resulting in several hours of delay. The delay was so many hours, that I figured they would want to board the dogs - but no! They were determined to get the dogs to us that night, and they did! The dogs were so great, healthy, and excited to see us! I fully recommend PetsFly!
Leslie Gamble
Jeni answered all my concerns and…
Jeni answered all my concerns and questions. She liaised with the vets office which made the process much easier. I very much recommend Petsfly.com.
Keren Schmitt
