Phone.com is a joke
Phone.com is a joke. I have been on the phone for hours just trying to cancel my account. Each department sends you to another one. Their chat asks me to give my acct number then states that I don't have an account, the cancel my account button directs me to call a number rather than cancels my account. The number I call keeps me on hold forever until an outsourced person tells me that no one is in the cancellation department and to send an email in order to cancel. The email that I send responds by stating that there is no recipient for that email address, but that I can call.. the same number that I have already called over and over. You have been warned.
Jennifer Potter
Jason Cruz was very helpful.
Jason Cruz was very helpful explaining the various options and what the company had to offer. He guided me through the signup. I was very impressed with his knowledge of the technology.
Frederick Ward
Jason was persistent
Jason was persistent, and helpful. He has his own positive mindset and great patience. good guy.
Erick B
Wonderful
Wonderful. very helpful and patient, and I will recommend my friends to work with phone.com too as well.
Draftix Home services
Jason was super helpful and I really…
Jason was super helpful and I really appreciate his efforts to get me squared away!
Tyler M
Quick and easy
Quick and easy! Very helpful.
Teressa Johnson Pasch
Rosiland made the signup process easy
Rosiland made the signup process easy - and explained well all the benefits of phone.com
Jim Y
Quick response and professional team
Quick response and professional team
BATL Ranch
I was extremely impressed with Phone.com
I was extremely impressed with the features of Phone.com and how inexpensive it was. I switched from another provider and it was the best decision I made in the last year. Excited to try out all the features.
Evan Weber
Very helpful each step of the way
Very helpful each step of the way. Knowledgeable, informative, patient. Honestly could not have been a better experience.
Bryan Richmond
Rosalind was so helpful and patient
Rosalind was so helpful and patient, guiding me through the enrollment and phone porting process.
JoAnna Phipps
Rosalind was fantastic
Rosalind was fantastic, very professional and knowledgeable about product.
Preston Felton
Non-Existent, Incompetent Customer Service
I rarely need customer support, but when I do, Phone.com makes it a nightmare.Every time I call, I am routed to offshore support where basic communication is a struggle. I often cannot understand the representative, and they clearly cannot understand me. That alone would be frustrating, but it becomes unacceptable when you actually need help resolving a technical issue.I have been a paying customer for years and tolerated subpar service simply to avoid the hassle of switching providers. That ends now.For more than a week, I have been trying to get a simple API integration issue resolved. Instead of real support, I receive vague, unhelpful emails asking irrelevant questions that do nothing to move the issue forward. When I try to call, I am repeatedly told that no one is available to help me. I am promised callbacks and follow-up emails that never happen. Not once.This is not an isolated incident. This is a pattern of avoidance, delay, and empty promises.Phone.com does not deliver what they advertise and does not provide meaningful customer support to paying customers. If your business depends on reliable communication or technical assistance, stay far away. I strongly regret staying with them as long as I did and would not recommend this company to anyone.
Fred Paskell
The service is just ok
The service is just ok, but their customer service is terrible. Good luck canceling. They have a "client retention" phone number that you "must" call to cancel. Then they never answer it. They also dont respond to emails to cancel.
Jamie Rossi
Jason was very helpful
Jason was very helpful. The website was not working correctly so he walked through each step with me while giving me all my options to set up our line. Nice to talk to a real person for help!
Rachael
Rosalind was extremely helpful
Rosalind was extremely helpful. She was informative, nice and helped me with my account in no time! It's nice using a service that has such great customer support. 10/10 for Rosalind.
Taylor Gammon
Jason was knowledgeable
Jason was knowledgeable
Larry Hamm
Poor Tech support Stay clear of them
I’ve been a customer for over 10 yrs & ordered an International number for Ireland in 2025 and it took over 3 months for them to activate it. In December 2025 I was unable to call outbound to Ireland and Gary the expert at Phone.com kept on telling me that my contacts were blocking all 70 of them and it wasn’t their problem. I contact a few of my contacts and they denied blocking. These contacts included Hotels, Gov’t agencies, B&B’s, Aer Lingus as well as a church.
William Gardner
Terrible customer service and horribly…
Terrible customer service and horribly buggy app. I'm trying to port my number to another service and they have been holding it hostage.
Morgan Smith
Horrible Horrible Service
Horrible service. I lost a ton of customers as a result of allowing them to answer my phones. If you are charged by the minute, they will not answer the phone call until after a minute has gone by. That means a potential client is on the phone for over a minute listening to the phone ring. Not happening!! I was overcharged. I had answer service tell my existing clients we were out of the office until after the new year! Not true. I found this all out recently only by going back 3 weeks and listening to recorded calls after a customer let me know. I've used them for over 4 years!!!! I can only imagine the customers and potential customers I have lost. They should be shut down!!!!!
LEO MENDOZA
