Very disappointing experience with…
Very disappointing experience with Pipedrive.I cancelled my plan before the renewal date, but due to a technical issue on their server the cancellation request was not registered. Despite acknowledging that the problem was caused by their system, they still charged my account and refused to issue a refund.I find it extremely unfair to charge customers for a service they explicitly tried to cancel, especially when the error is on the company’s side.The product itself might be good, but situations like this show a lack of responsibility toward customers. I expected much better support and fairness from a company of this size.
Marco Gadler
Clear explanations from Pipedrive team
Clear explanations from Pipedrive team , and easy to use system
Sergio Abiad
Very expensive software - no security controls
Very expensive software, non-existent controls over data security. Upon speaking with customer service they only suggest upgrading to their lucrative tiered package to enable the most basic and standard security controls.
Daniel
Poor service
Keep getting constant messages saying payment declined, I want to speak to someone and all I get is bots. Poor communication
Adam Myhill
Super easy software to use for newbies
Super easy software to use for newbies, very user friendly. No tech skills required. Is just what I need to keep track of my pipeline.
LORI K.
Zachary Philips was very helpful with…
Zachary Philips was very helpful with his expertise on the product.
Colin
Good design, extremely bad support, suspicious reviews
The CRM's design itself is pretty good. I liked the interface. However, there are several bugs, as can be seen on their status page, but that's not that uncommon for software services. Where the company really falls down is support. They are one of the most disorganized and unprofessional software companies I've ever dealt with. Our account executive, Zachary Phillips, offered us a discount during our trial. We accepted it, he said to add our billing details to the account, we did, and then he stopped responding. 5 days and two follow-up emails later, still no reply and no autoresponder saying he was out. And there is no way to reach anyone else in sales because they have no sales email and support was not able to provide me a way to contact sales. I finally got a response from the sales team lead, Spencer Smith, who just made excuses and said that Zachary has been out for a while. No acknowledgement of the fact that I had been ghosted or that they provide no other way to reach the sales team when someone is out for an extended period of time. During that time, I also reached out to support and had a chat with Ricardo that was probably the worst customer support I've ever received. He kept insisting that I should do things that weren't possible in their software. I told him it was not an option in their software, but he insisted. I sent him a Loom screen recording showing him, and then he made up a new answer, which was also incorrect. It seems that rather than get help or admit he didn't know, he prefers to make up answers and insist they are correct. His manager, Carolyn, ended up following up the conversation by telling me that what I had said was not possible, was indeed not possible, though she said it like she was informing me. I didn't need to be told, it was their own support team who doesn't seem to know how their software works.I also had reported a bug to support at the start of the week, spent almost an hour answering their questions and providing a Loom screen recording at their request, just to have them tell me it was a known issue. This is why most software companies use a bug tracker, so that they can know about bugs without wasting the customers time.Overall, I found their team to be very poorly trained, not at all knowledgeable about their own software and extremely disorganized. It was bad enough that I'm writing a negative review for the first time to warn other people not to use Pipedrive.*EDIT*About 5 hours after my review was posted, I received an email from Zachary asking me to take down my review. I offered to remove anything that was incorrect. Instead, I got this email at 10:20pm. No greeting, no signature, all spelling errors are his."Did I not reply yea, but I was put of the office and did nothing but my best to get you guys up and running. Im sorry I had a personal matter but that does not reflect me as a rep. And for the support. I can't say because im unsure of the loom videos but id be happy to set you up with the tech set up team to see if ots possible. But if you found another CRM I hope it all works out."Right after that, a new review appeared on Trustpilot with 5 stars that just says "Zachary Philips was very helpful with his expertise on the product." Nothing about the product, just a suspiciously timed review about Zachary. Something to keep in mind when reading the other positive reviews.
Nick Adams
Ease, Transparency and Informative
Easy, Transparent and informative. We have only just signed on with Pipedrive but so far the process has been easy, transparent on process and costs and incredibly informative with the demo's and next steps provided. We are working with a partner to customize Pipedrive to our business needs and have appreciated the expertise in this area too. Sam has been a champion in working through the process with us, acting as a true partner.
Alicia
Really impressed by their customer…
Really impressed by their customer service. I used pipedrive about 6 years ago, and recently went back to it after starting my own agency. HUGE improvements to the software and Carla taught me so much in our onboarding session!
Yaz Narcin
Customer service not like it used to be - all about the money not loyalty
Customer service not like it used to beNot interested in long term loyalty. Now have to physically click remove a seat vs removal when you remove a user
Will
Great tool to follow prospects and…
Great tool to follow prospects and email communication
Peter W
0 customer support
Attended Demo, got sold the product, intergrated… then left stranded as “we were not paying customers” < we were in a trial period and wanted to get up and running, ask questions, set things up to see how we can work with the product and for the product to display its level of service.. but instead of anything helpful they continued to double down on the “we can’t help you until you are off the trial period” - comical! In all my sales experience this was wild. I asked to be escalated to mgmt for assistance, it appears that has been denied cause I can only communicate via email to them (so I guess it’s entirely up to them if they escalate it!)Vahine and Sam Sweeney is who I worked with.Also oddly Sam offered me a discount… but it was only the discount that was publicly splashed around everywhere 😂😂 was a joke. If you can’t provide it, don’t say anything. Simple. Additionally he continued to reduce the time of my trial even when I indicated that the time was reducing and not staying the same as agreed (3wks trial).. when do employees start being held accountable for what they promise??Really simple basic sales education. UPDATED: vahine ended up connecting with me (after about 5 emails explaining this rule is insane and not the ways a sales team should operate )- once we spoke, which was so helpful to avoid all the time lost emailing back and forth- it’s clear the business has strict policies to only help paying customers.. begs the question what’s the value of a trial then? Thank you Vahine for going above and beyond. I asked her to feed that back to leadership. Meanwhile Sam never responded to my email (and he was the sales lead 😳)
KW
Be careful of add-ons you didn’t request
Pipedrive charged us for add-ons we did not order.When we raised this with their support team, they refused to issue a refund or take responsibility.Because of this experience, we cancelled our subscription and stopped using Pipedrive altogether.I would advise other businesses to check their invoices very carefully and be aware that disputing incorrect charges may not be resolved fairly.
Johan
Pipedrive Implementation Period
We worked with Adriana Santos during our Pipedrive implementation, and I can honestly say the service was first class. Adriana was extremely hands-on throughout the entire process, always available to answer questions, offer guidance, and make sure everything was set up properly for our business needs.Her knowledge, professionalism, and attention to detail made the implementation smooth and stress-free, and she went above and beyond to ensure we got real value from the system. I wouldn’t hesitate to recommend Adriana to anyone considering a Pipedrive implementation. Outstanding support from start to finish
Lisa Clark
Bo P's Outstanding Service
Bo P has been an outstanding Pipedrive account manager. He’s consistently quick to respond, provides clear and practical guidance, and is an excellent problem-solver. What we appreciate most is the reassurance he brings to our team. He genuinely helps our team feel confident that Pipedrive will make our lives easier, and he backs that up with real support and follow-through. For a team that isn’t especially tech-savvy, his patience and clarity have been invaluable in helping us adopt and rely on this crucial tool. We’re very grateful for his work and partnership.
Peter Healy
Our Account Executove Carolina was…
Our Account Executove Carolina was incredibly helpful detailing all of the information about the system and how this could help us achieve objectives. Joining and transferring seems quite straightforward without millions of add on costs hidden away unlike other systems we reviewed.
customer
The perfect CRM to scale our sales processes
Pipedrive is by far the most user-friendly CRM I’ve used. The interface is clean, and the drag-and-drop pipeline gives me an instant overview of our sales performance. Setting up workflows and reporting is straightforward. It’s a great asset for managing our daily operations at Bambboo.
Constance
Easy to understand demo's!
Easy to understand demo's!
Lauren Garcia
Superior product
the functionality is superior to what we are currently using
Rod B
I like Pipedrive for its ease of use…
I like Pipedrive for its ease of use and configuration. Teams quickly adopt the tool and engage with the project.
Evan M
