This app has not identified one plant…
This app has not identified one plant correctly customer services put me back to Google to get a refund they refered me back to Plantsnap
Shaza
Was this helpful?
plantsnap.com
1.030 reviews
Last reviewed: Jul 6, 2025Do you agree with plantsnap.com's TrustScore? Voice your opinion today and hear what 32 customers have already said.
plantsnap.comMember since Mar 2026
plantsnap.com is an online company. Based on 30 reviews on TrustPlane, it has an average rating of 1.0 out of 5 stars. Last reviewed July 6, 2025.
Customer Reviews
Write a ReviewFilter:
30 reviews
Useless customer service
If I could give PlantSnap zero stars to I would. They took a subscription payment I didn’t authorise and although I did contact Customer Service they couldn’t care less. Avoid at all costs.
Elaine
Was this helpful?
Absolutely useless and a complete racket.
Absolutely useless. Cannot correctly identify any plants I have photographed! Shows pics of completely unsimilar plants to my photos. Groan, what a waste of money. And somehow they charged me £29+ for an annual subscription, which I have now cancelled (but lost my money). There is no help on the app for doing this - you have to work it out yourself, via helpful reviews from other Plantsnap victims online, in my case.
Avril
Was this helpful?
AVOID AVOID AVOID!!
If I could give a O rating I would for this con company.Don't bother they don't have any customer service.I have been charged for an annual subscription when I wanted a free 7 day trial. And they won't give my money back. avoid avoid avoid!!!!
Consumer
Was this helpful?
I’ve had plantsnap for 4 months and it…
I’ve had plantsnap for 4 months and it hasn’t managed to identify one single plant or tree successfully in that time. Some of the species I have tried it with are fairly unusual but it’s not even close. I’m a very keen gardener and know a fair bit about plants and bought it to assist me. It hasn’t and never will. Save your money buy something else. It’s completely useless.
James Dinsdale
Was this helpful?
I tried to use plantsnap and they took…
I tried to use plantsnap and they took $29.99 from my credit card without my authorisation. I got in touch with them and they said Stripe collects the subscriptions. The next day they took another $29.99. Tried contacting Stripe but they are impossible to get hold of. So avoid Plantsnap if you don't want to be scammed.They are just a rip off company who justs takes your money.Also I did try out their app on 5 different plant and it did no Identify any of them correctly.
Barry Gregorick
Was this helpful?
IT DOES NOT WORK!
I have just purchased plantsnap and downloaded the App. It does not work. i took several pictures off plants I know. Not one was identified corectly.
alec jervis
Was this helpful?
Do not purchase this app
Do not purchase this app, it is utterly useless, 95% of the time it will identify plants incorrectly,
M DAY
Was this helpful?
Incorrect
I didn't renew my subscription because this app just can't make the correct identification at least 50% of times
John Mendleton
Was this helpful?
Plant snap used to be great but no more.
Plant snap used to be great. Now it is wrong 100% of the time. I can take three photos and get three answers. I can take a photo of a plant I know, and it is identified incorrectly. I am very sorry that I purchased a life membership. I plan to deactivate the app because it makes me so angry. Do not purchase this app.
lowanda badgett
Was this helpful?
This app is total garbage!
This app is total garbage!! I took a bunch of pictures that I KNOW what they are and this app identified every one wrong!! Wish I hadn’t purchased the lifetime subscription. Picture this is 1000 times better! I would love to cancel this worthless subscription!!
Kathy Kelley
Was this helpful?
App indicates I"m out of snaps and…
App indicates I"m out of snaps and gives me the opportunity to buy 5 more for 99 cents. I've done it twice now, each time with "Your purchase is complete, you are all set" message at the end. But then I try to use it and it says I am out of snaps. But I just bought 10, how can I be out when I haven't used it even once since completing the 5 snap purchase process twice?
JS
Was this helpful?
The f popup windows with subscriptions…
The f popup windows with subscriptions that appear all the time is just disgusting 🤮
Stanislav Motychko
Was this helpful?
Abysmal
Abysmal. Don't subscribe. Wish I'd read the reviews first. What an effing scam
Andrew Burleigh
Was this helpful?
Misleading App.
This is a joke app. No identification at all. Returns completely different plant species ..
Christian
Was this helpful?
PlantSnap - it used to be a decent app. That was in the good old days!
This used to be a reasonably functional app, which I paid to install. But now, the app, that was working, suddenly doesnt work at all - it keeps cycling back to download a new version. When you then download the new version, it doesnt automatically replace the old one - and the new one will charge you either 2 US$ per month or about 80 US$ for a life subscription. With the ethics this company demonstrates, they will keep charging again, or increasing the charges. Fraud .... it isnt - it¨s just a very dodgy way to sell an app. Find a cheaper and better alternative - they have killed their own product, after first reaping all those nice pictures and locations that people have uploaded to them for free! Shame really!
NN
Was this helpful?
How do I get a refund?
How do I get a refund?I’ve paid £29.99 for a life subscription for an app that is absolute rubbish …No identification at all !!!
GLESNEY
Was this helpful?
Fraud
No answer from them to help me cancel my subscription before the end of the 7 days trial. I cant find anywhere where to refuse the subscription. This is a dishonest company.
Claude Forrat
Was this helpful?
This company has no unsubscribe link on…
This company has no unsubscribe link on their unwanted emails. Report them to the ICO if they keep on.
Kris
Was this helpful?
Spam
I can't make them stop spamming me!
Mogens B
Was this helpful?
Cite this page
According to TrustPlane, plantsnap.com has a 1.0/5 rating based on 30 verified reviews as of April 2026. Source: trustplane.app/company/plantsnap-com