Still waiting for E-Z Chlorine 2 lbs
Still waiting for E-Z Chlorine 2 lbs, white granular Algae Out not delivered and company not responding to my emails.
nancymacaol.com
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Pool & Spa Geniuses, LLC.
4.025 reviews
Last reviewed: Jan 27, 2025Do you agree with Pool & Spa Geniuses, LLC.'s TrustScore? Voice your opinion today and hear what 40 customers have already said.
poolandspageniuses.comMember since Mar 2026
Pool & Spa Geniuses, LLC. is an online company. Based on 25 reviews on TrustPlane, it has an average rating of 4.0 out of 5 stars. Last reviewed January 27, 2025.
Customer Reviews
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25 reviews
Ordered a Heater for a hot tub with…
Ordered a Heater for a hot tub with time to get it installed before the cold weather hit. Never received order and no communication from them when asking to cancel. No telling if the hot tub is salvageable at this point. Avoid. Email address provided at bottom of invoice does not work.
Stephen Slama
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Always customer satisfaction oriented
Always customer satisfaction oriented
Hildi
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I ordered algae preventive 2 months…
I ordered algae preventive 2 months ago. Twice I sent a request as to the status of the order and all I received back is a copy of the original notification that the order was received and being processed. Help!!
Madeline Womeldorf
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So disappointed of this company
So disappointed of this company They make me lose $5000.00I order one pump and 7 days later Thy send me this email Order was canceled because we did not have enough stock to fulfill your order and your payment has been voided.It was only one pump.
EL MICHOACANO A
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The owner is great but I dont know his…
The owner is great but I dont know his staffs are as good. We had swimming pool and things were growing so we had to have another guy to check and pay extra to treat. He offered to treat and he did it but it was after I paid another guy to do so. Its hard to run the business.
Aaron
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Excellent service…
They are so sweet and have done a great job at keeping pool clean and always very tentative to your needs. This family owned business deserves great reviews and anyones business. We highly recommend them to anyone.
Ilka Perkins
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These guys are the best
These guys are the best. I always feel like Joe and his team are proactive and super professional! They are always trying to deliver the absolute best service and super friendly while doing it. 5/5 every day.
Christopher Leggett
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This is one of the most reliable and…
This is one of the most reliable and conscientious team. Our pool looks more beautiful with each service visit!
Kurt Polchow
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Very pleased with their service and …
Very pleased with their service and professionalism!!!Our pool is amazingly clean and sparkling.
Eric & Evelyn Henar
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TERRIBLE SERVICE AND INCOMPETENCE.
I did not pay for March which was due March 31, 2024. They stopped my pool service leaving my pool in bad condition. After returning from out of town, I paid ck on 4/21/2024 for March service.He charged me a large amount of money to clean the tile and never did it and never return my money. He charged me $1000.00 for installation of a new pump; I purchased for over $3,000.0. I bought a new filter as well as a new pool sweeper at the same time FROM LESLIE POOL STORE. I have all the receipts and the check for the $1000.00 he took and cashed it.He installed a brand new pump and now it’s not working. Three months ago he kept telling me; that I need to call the company that I purchased the pump because it was a lemon. He actually stopped serving my pool at the end of March, 2024. I have video from my cameras. I was out of Town and when I got back I found out that my pool was completely green and water level was extremly low.I spoke to Him and he told me that the pool pump was bad; and he stopped service the pool because I did not pay for March in Advance and I did not sign some agreement. I told him at that time that it was only April 14, 2024; why would you stop serving my pool? He says he had been burned and every other customers paid in Advance for service. I told him that I could not pay for service not rendered.I had call some pool service providers and everyone concluded that the "error" appearing on the digital pump; "PRIMER FAILURE" indicated that there is leakage and air getting in the system. They concluded that every attachments that he made when installing the pump and filter were leaking. The pool man did high pressure trouble shooting and showed with video that; he installed broken PVC use glue and blue pipe color to cover the broken PVC. I have pictures and video to show the incompetency and the mendacity of this man.THE REASON WHY HE STOPPED SERVING MY pool was the fact that he did not want to replace the PVC PIPES so he has excuses:1. Blame the pump.2. That I did not pay for March service.3. Mendacity that it was a year; since the installation. So he would not have to repair the PLUMBING. I have check showing he was Paid Check #2272 in July 2024.I had to get a plumber and Pool man which stated that it was worse installation they have seen for hook up of pump.Subsequently, I had to hire some one to completely replace all the PVC PIPES that he installed and now my pool pump is running just fine. My pool is now in EXCELENT CONDITION.This man is not honest when he stated that the pump was installed a year ago. Not true. I have pictures and video to show what this man had done. There always an aura of mendacity about this man. SAD.After installation he asked me if he could service my pool. I was hesistant; My pool man had be doing my pool for 20 years; no problem until my pump died. I thought since he installed the new pump may be I could go with him. He lies that he would clean my tiles; took my money and never clean the tiles. I went to Leslie pool and their instruct to me was to put certain chemical to prevent calcium built up on the tiles; I thought he would have cleaned the tile and to prevent new deposit, but he never did. I informed him what Leslie recommend and he say he could get it at a discount; it turned out more expense that if I had bought it at Leslie on sale.MY TILES ARE STILL DIRTY: I have pictures before and after; no change. Now; I have to hire someone to clean them.Not good service. I would never use them again. He can say any thing. I have picture and videos showing their poor workmanship.Just be aware of their sale pitch. DO NOT LEFT THEM TOUCH YOUR PLUMBING OR HOOK. UP. it would be cheaper to hire a plumbing that would cost you a little more but in long run you would be happier.I had emailed him, sending pictures and request that he reimbuse me my money; but he refused.
Una Morris
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Joe and his team are top notch
Joe and his team are top notch! very professional, knowledgeable, fair priced and always goes the extra mile. Best pool service company I've dealt with.
Alex Vasquez
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The pool looks great
The pool looks great. Also this is the first pool maintenance that emails us saying what had been done in the service as well as stated about the water.
Anita Lein
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Joseph is awesome individual and well…
Joseph is awesome individual and well experienced for the job. 💯🙏🏼
Gabriel Basmajian
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The neighbors tree
The neighbors tree had put alot of leaves into our pool and they cleaned it up very well. Good job!
PETER KATO
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Excellence and Professionalism
Joseph and team do an amazing job. Thank you for the time and dedication that you put into every cleaning. We greatly appreciate the photos and write up/report you send after each cleaning.
Armen T.
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This company provides excellent…
This company provides excellent service. My pool is always sparkling clean
RF Goodwin
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Knowledgeable and Reasonable
We thought we would have to drain the pool to get rid of some ugly black spots, but they identified the problem as black fungus and got rid of it. They turn up when they say they will and are reasonable. Our pool has never looked better
Lani & Dell Stapps
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Very happy with service.
Very friendly
Alice Robledo
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I want to let the people know that this company specially Joseph is sincere about his professionnd
They are sincere about their job.
Emmanuel Luna
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According to TrustPlane, Pool & Spa Geniuses, LLC. has a 4.0/5 rating based on 25 verified reviews as of April 2026. Source: trustplane.app/company/poolandspageniuses-com