Excellent Experience!
Excellent Experience with Pool WarehouseWe had an excellent experience working with Pool Warehouse from start to finish. The entire process was smooth, professional, and exactly what you hope for when making a purchase like this.The service we received was outstanding. Dustin H was incredibly helpful throughout the process and made sure everything went perfectly. He was knowledgeable, responsive, and took the time to make sure every detail was handled the right way.Delivery and installation were flawless. The team arrived on time, handled everything with care, and made sure everything was set up exactly as it should be. It was one of the easiest and most professional experiences we’ve had.If you’re considering working with Pool Warehouse, we highly recommend them. Excellent service, great people, and a perfect experience from beginning to end.Timothy Haygood
The Haygoods
Rene is what made my experience…
Rene is what made my experience spectacular
Michael Bryant
Pool Warehouse is always THE BEST- They…
Pool Warehouse is always THE BEST- They will take great care from start to finish. I built my pool with them and now replaced the liner- The prices are always top notch- Give Pool Warehouse a call- and Bailey! Go Hogs!
Todd L
Renee went above and beyond to help me…
Renee went above and beyond to help me secure the right pool for my needs. From the beginning, she assisted me with the best customer service. She was very understanding and was very quick to respond to all of my emails! I appreciate all her help.
Kara Burnett
The way Jacinia Candelaria took care of…
The way Jacinia Candelaria took care of an issue I had was very commendable. Thank you for having such a great representative.
Lance Bolena
Savannah G and Amrit CN did an…
Savannah G and Amrit CN did an excellent job of expediting two basketball standards that was needed for a sport court that was under construction in a youth camp. They were able to get our order to a small town in Arizona two weeks ahead of schedule and we are now back on schedule thanks to Savannah and Amrit.
S Guymon
White plastic bushing not included
A bushing that was in the original wet end housing that I ordered was not included with the new wet end housing that I received. Luckily, I was able to take and reuse from the one I was replacing but this seems like a part that should be included as it was internal to the housing.Also, link from tracking email did not work. I was able to copy the tracking number and manual track through FedEx so not a big deal, but website/tracking link could be improved.
Jim B
Great experience with this company
Great experience with this company! Highly recommend. Jacinia did an amazing job of addressing our issue quickly and efficiently! Thank you!
Jenni Burbank
Don’t buy here
Atrocious customer service and their products don’t last or work well. Extremely overpriced
Chelsea Firnstahl
Loyal Customer
I have been a customer for a few years now, and naturally being across the country does not help when having to ship fragile items. But if there has ever been an issue, whether it be shipping and/or receiving something damaged, their customer service team has always been top notch. Jacinia C specifically, aside from being prompt and efficient, she just went above and beyond, providing comfort and overall making a stressful experience be quite painless.
Alina Devitchinskaya
Excellent service
Part exactly what was described. Rapid delivery, only took a week from order date. Would order from here again.
Arturo Zuniga
Renee B was on top of all my questions…
Renee B was on top of all my questions you guys have a great service rep. department!
Pat Vozenilek
I purchased a 15x30 oval pool
I purchased a 15x30 oval pool last year. I was in a bad car accident that left me paralyzed from the waist down so it took several months before I could get the pool installed. When the installer started putting the pool together, there were several parts missing. Renee and your staff worked hard to help get the issue resolved even though it was several months and the 30 period expired. I'm expressing my sincere thanks for the excellent customer service provided to me. I may not be able to get in the pool myself for now, but my husband and son will surely enjoy it. Please express my thanks to Renee and your staff.
Vonnette Stone
Very much appreciate the follow up!
Very much appreciate the follow up I received from Sanjib in Customer Service. My initial order was lost in transit. Sanjib gave this an appropriate amount of time to resolve itself, but when the product finally was deemed “lost”, he initiated a replacement. He communicated with me consistently assuring me that he was staying on top of the situation. He did a great job!
Jack Cook
It is interesting to see how Hayward…
It is interesting to see how Hayward has changed parts slightly. The filter base and tube we purchased was the same as the original except I had to shorten it by 8 inches because you don't carry the original anymore. Good thing the width stayed the same or I would be in trouble.
Mark Lopez
Great communication and fast shipping!
Great communication and fast shipping!
Robin Stotts Clark
Very responsive team of sales reps and…
Very responsive team of sales reps and customer service reps, shout out to Jacinia, she handles issues promptly and effectively.
Paresh Thakker
Anyone can make a sale
Anyone can make a sale, but it is the customer service provided after the purchase that is most important to me. Jacinia was so helpful in providing the detailed information I needed for my future purchases with regard to the filter system that I bought from Pool Warehouse.I am so grateful for her help and due diligence she provided at no urgency from me. Jacinia was so willing to be helpful!!! Thank you
Reginna Kitching-Williams
Confusing Delivery?
the items purchased came in a bubble-mailer ... but it did not reference my order number or the items i ordered. i had to email my entire company to see who ordered this. these items were about to be thrown away because the package looked suspecious.
Renee
Failure to meet customer's specific specification - did not refund the money
I specifically informed them to send me a quote for a solid cover for the spa. I placed the order after receiving the quote. The cover came with holes so i can't use it because it allows water to get into the spa. Attempt to contact resolution team. The case assigned to Renee B and until now it still has not resolved. i had to buy another cover.
lan doan
