PreSonus Eris 4.5 for bedroom producers
I recently purchased the PreSonus Eris 4.5 nearfield monitors, and I am absolutely thrilled with them. These monitors work exceptionally well, providing clear and accurate audio reproduction. One of my favorite features is the built-in headphone amplifier; it's truly a game-changer for private listening sessions. Another reason I appreciate PreSonus is that they are based out of Baton Rouge, Louisiana, which is pretty cool since I live in nearby Lafayette. Beyond the monitors, I've also been impressed with PreSonus' recording software and audio interfaces – they are both incredibly user-friendly and deliver professional-quality results.
Rob C
Intermittent Power Fault – Disappointing Support and Durability
I contacted PreSonus support regarding an intermittent power fault with my Eris E3.5 monitors, which developed after light, non-production use.My case was handled by Paul Gallagher from the EMEA Service Department. While polite, his responses were quickly dismissive, emphasizing repeatedly that no repair or replacement was possible because it was “not economically viable.” The responses were entirely corporate, providing no practical solution, and demonstrated a lack of care for the customer experience.As a result of this interaction, I will no longer purchase PreSonus products. I would advise potential customers to be aware that the company may not treat post-warranty users as valued customers and provides very limited support once a product fails.This experience, combined with the product’s unexpectedly short lifespan, has left me disappointed and unwilling to consider PreSonus for future purchases.
Serkan
Second product from Presonus dying on me
Second product I have from Presonus and just randomly die. Never buying presonus again. Studio 1824c. just over warranty. Guess that is their business model. Getting a Behringer now, atleast they are reliable.
Staal
so i bought the rack studio live 32R…
so i bought the rack studio live 32R digital mixer 20 days ago and i am using all 32 inputs and they put the RCA jacks 0n 31 and 32 lol and you can change that so like i said i was using all 32 channels so i went to there wed site ask for some help the tech on the other end of the chat said 31 and 23 are made that way and then i asked him id there is another way to hook up playback music he told me nope go buy the studio live console with 64 inputs i was so frustrated at this point i went back to see if he had any other suggestions and he put the case was solved i was so pissed
MARK HALL
Bought a Presonus 1824c brand new in…
Bought a Presonus 1824c brand new in 2019, has had very little use during my ownership (around 48hours of recording time)It now powers on but will not boot with the PC, I've tried all the obvious things like changing cables, ports and updating drivers etc.Presonus support want nothing to do with it and just keep replying "Sorry for any inconvenience caused"Stay clear, they will not stand by they're products.
Connor Martin
“Ok” gear, Terrible service.
They sell low Budget stuff which can be actually really nice for the price. (except for their interfaces. they have lots of flaws.) I am content with my Eris sub 10 pro, and I can also confirm even the Eris sub 8bt really packs a punch for its price range. However their support is terrible. The online/AI service doesn’t work properly (I can’t even add a support ticket even though I went to the wayyy too long process of making an account and all that stuff. I Keep getting error messages. They are not answering my regular emails at all.) it seems to be impossible to get in contact with a human. So if you have questions about anything, or something is off or broken it feels like them telling you to just go &@?! Yourself. Avoid if possible/ only buy Presonus stuff you are sure you could fix yourself when it is broken. Avoid their audio interfaces for professional and or live usage (kinda ok-ish for the price to use in your hobby home studio maybe, but there are lots of other brands who offer cheaper solutions that are not only more user friendly but also offer the same or better quality, and definitely better support.) especially the Presonus software that comes with their larger interfaces is just inconvenient/ not user friendly at all and is badly supported. Drivers can be unstable sometimes. I tried multiple of the usb c studio line interfaces in some theatre projects, and I wasn’t the only one in my team who would curse them on a regular basis :’) (and there were multiple audio professionals among us who are used to work with a wide range of interfaces) In the end we changed to a way more expensive RME interface, and no one has any regrets. Even not the one paying for it :,) . Stuff just works as it should straight out of the box, and if you have a question they will answer within a day. EDIT: a week later Presonus finally replied to my e-mail, basically telling me to "read the manual" and copy pasting whatever is in there, sketching 1 or 2 basic scenarios.... I even specified to them what exact gear i am using ,how i hooked it up, and what type of cables i am using (and yes of course it differs from these basic scenarios). by now i have long solved my problems by myself, and in the end when they finally replied they didn't even really read what my question was. This is how you lose customers, your ONLY job is customer SERVICE no? wouldn't that mean the only thing you need to do is actually LISTEN to what the customers ask you and then try to help? I also get the feeling that those guys from "technical support" don't really have any technical knowledge or in-depth knowledge about their own gear whatsoever. You should remember that almost all your customers are technical minded people. You sell technology ffs. why is almost every damn company's customer service like this nowadays... seriously. sigh.
Yannick Adriaansen
WTF!?
it's honesly surprising that .. ok, so I have a central station plus in my studio and ..it's the second unit. the first one was immediately faulty and I got a new one from the store I bought if from but this one has survived a couple of years now it died. so I go to the PreSonus website to check and see if I should replace or get it reparied but THERE'S NO WAY TO CONTACT THEM WITHOUT LOGGING IN.. I don't have an account, not sure I want to get one. I just want to contact the COMPANY THAT I BOUGHT THIS QUITE EXPENSIVE PIECE OF STUDIO GEAR FROM but. no. so honestly, PreSonus.. I think that was my product from you. bonus info, the monitor station that both my brother and another friend owns is basically broken and can seriously damage your speakers because of the noises a broken one produces. what a f**** joke of a company
Erik Althoff
Terrible customer service
Terrible customer service, bought a HD8 and after 12 months it’s stopped working. Customer service is only online and the system keeps crashing.
David Brown
Bought a Presonus digital mixer 16.0.2…
Bought a Presonus digital mixer 16.0.2 and it went banged just after 2 years and they haven't been the best customer service or parts available not good at all
Christopher Scott
The worst support in the industry
The worst support in the industry. They were straight up trying to gaslight me and don't honour their promises. They lost a faithful customer of 10 years.
Henrik Petersson
Very inconsistent products
Very inconsistent products. Bought 2 of the exact same machine from 2 different retailers and both had similar issues in a different way. Personas monitor station v2. Need to find an alternative
Nick
Instability not trustable
Instability not trustable
Craz Craz
Received my new Presonus audiobox 96…
Received my new Presonus audiobox 96 bundle to find the serial number is not recognised. Raised a support ticket and no response from them. Can't use it as it needs to be registered to get all the drivers etc. Avoid at all costs.
jason hollingsworth
Bought PRESONUS ERIS E 3.5 in 2020
Bought PRESONUS ERIS E 3.5 in 2020. Worked ok until now. Suddenly stopped working. Don’t respond to anything. Tried to go on Presonus forum - apparently I’m one of many who has this issue.Tried to contact presonus support. Very quick response- we cannot help you as it’s warranty finished.Put 3 star only because they were good for 4 years.Would not Recommend definitely
Consumer
Presonus-Caveat Emptor
I’ve been loyal to PreSonus for years but today that trust was broken. I have a unit that has about 10 hours of use that suddenly stopped working. Their response was, we don’t do repairs nor do we provide schematics to anyone for repairs. Basically, this is a Caveat Emptor company that does not stand behind their products.
Martin Hearne
Stay away from this company
Stay away from this company - honestly. My subwoofer packed up, and they completely screwed me over. It was under warranty and they delayed as much as possible saying "the part isn't available" for months. And then ignored me completely. After that the warranty ran out and they just shrugged their shoulders. Literally horrible customer service.
JK
Bad products, zero support
Have had a 1824c for a few years and its never worked well. It completely packed in in June and I contacted Presonus who completely fobbed me off, and told me to just send it back to GuitarGuitar, who tried to send to back to Fender (who apparently manage Presonus returns), and they refused to take it. Its been 2 months now, and they say they can't find anything actually wrong with the device. Poor service, awful equipment, never again.
J Whtrz
A Fair Warning To Presonus Users
A used hardware device(ioSTATION24c) was purchased and given to me. Since the device was perviously owned, it was registered to the previous owner. This is not good as all software including updates or even outdated software is not available to me, the new owner. The Presonus advice for this is to have the precvious owner unregister the hardaware and it can be re-registered to me. Being as this was an online purchase gifted to me by a completely different person, I have no ideamwho the previous owner was. The Presonus advice for this?? Nothing. That's as far as that goes. If They arent paid for the product by you, they don't care if the product is useless to you. Customer service "tickets" are largely ignored and any phone numbers reach only an outsourced company that has no ability to help you in any way atall. Presonus is a corporate greed machine now, where once they were a Standard in the audio industry, today they are a joke. I used to suscribe to their + model of online programming blah blah blah. They advertise the service to include many many downloads that you can keep even after discontinuance of the subscription. I had financial issues and let the subscription go, itending to pick iot back up later. Lo and behold the truth set me free. after the suscription had lapsed, all my downloads were gone withj it, all of them. Now i have these empty shell vacant file folders. I mean, did they access my computewr and take things,?? Yes. Yes, they did. DO NOT USE PRESONUS!!! Just a fair warning.
DeadEye Darter
One of our ULT15 burned internally, no service
One of our ULT15 burned internally, the switching supply of main audio module is gone. Unfortunatelly Presonus cannot provide new Pascal T-PRO module nor the whole electronic module as a sparepart. They just sold many of ULT loudspeakers with 6 year warranty with no sparepart warehouse. Just only some answers with no sence to the issue. So, sorry, we have 3x ult18, 2x ult15, 2xult12, 2x air12 and I'm so angry I took Presonus.
Marti
No customer support available
No customer support available. Payed good money for an interface now discontinued and no support for the current IOS. It is stated on their website that Quantum is supported but it is not. Presonus has not provided a way to contact customer support or even create a ticket. Since the purchase by FMC it's been all downhill. I will never purchase another Presonus product and inform others not to waste their hard earned money.
Afterworkinhours
