I had good experience
I had good experience, Helpful and saved me a significant amount of money. I grateful for their hard work.
Jude Booth
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Priority Home Warranty
3.550 reviews
Last reviewed: Dec 10, 2024Do you agree with Priority Home Warranty's TrustScore? Voice your opinion today and hear what 62 customers have already said.
priorityhomewarranty.comMember since Mar 2026
Priority Home Warranty is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.5 out of 5 stars. Last reviewed December 10, 2024.
Customer Reviews
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The agent was knowledgeable
The agent was knowledgeable, efficient, and respectful of needs. I appreciate!!!
Emily Davis
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Priority Home Warranty has consistently…
Priority Home Warranty has consistently delivered exceptional service whenever we've needed it. Their team is not only friendly but also highly professional in handling our home warranty claims. Recently, we had an issue with our air conditioner, and the technician they sent was outstanding. He quickly identified and resolved the problem without any hassle. Every interaction with their service providers has been prompt and efficient. I highly recommend them for their reliability and excellent customer service.
Caroline Wilson
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This Company is a ripoff!
This Company is a ripoff!! We had 2 claims in 2 years and they never paid our repair person on one and they always say its our fault, poor maintenance. NOT!!! PHONE number is out of order and so is the website. We just lost our money.
Cyndi C Carr
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This company is a scam.
I've had this policy for about a year now. I've had one claim for a leaky washer that's still leaking to this day. Multiple service calls and now I'm trying to call once again and I find that their website portal is there but I can't log into it, I get a 403 error. The phone number on the website doesn't work. I had to google for a legit phone number and as per usual, I get the answering service that is staffed by the most unhelpful lot. I have placed multiple calls and have yet to receive one and you can't ask for a manager because there just isn't one. I also found that they stopped charging my policy premium for last two months so do I even have a policy any more?
Marsha Martens
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STAY AWAY FROM THIS COMPANY!
STAY AWAY FROM THIS COMPANY!! TOTAL SCAMI paid more than 4k for my multiple rental properties. Now When I tried to file a claim, their phone is nonexistent, online claim portal is down. email service not working. This is a total scam.
Raj
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Priority Home NO Service
I’ve had the policy since March 2022. Made first claim in February 2023. According to my account, my last call to Priority was June 2020. My first and only claim is date December 12, 2023. If Priority’s dates look funky, it’s because they are! I haven’t heard from them about the claim. The phone numbers don’t work. I can’t find an email address. The Contact button on the website doesn’t work. I have no way to contact Priority. I want my money back! It’s no good having a warranty if I can’t get service!
AJ Hightower
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THIS COMPANY IS A SCAM!!!
bought a new home had this for just in case. They do nothing they won't send anyone to do repairs or even answer the phone. been asking for a refund since October 10, 2022. They say they will e mail a form but never happens. Called again today spoke with Natalia said they would send the e mail still has not happened.This company is a scam DO NOT USE THEM!!!
SHERRI
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Biggest Scam I have faced in this…
Biggest Scam I have faced in this country. I bought Amy new house in October 2022 and paid 6 years of warranty for $2802.41 in advance for 6 yeas of warranty. The name of the sales person was Chase Alexander whose telephone is now disconnected. I placed a claim by mid December 2022 and never got a call back from them. Their telephones are not functional and they are not answering emails. I wonder how and I can get my money back? Who is the irresponsible and corrupt owner of this company. He/she should be sued and fined.
Rafy Sifonte
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Priority Home Warranty has disappeared
Priority Home Warranty has disappeared! Their website is gone, their phones are all disconnected and yet they are still debiting payments. If anyone is attempting to file a claim based on their contracts, best of luck. They ran and our money did too.
CLM
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Biggest Scam
Biggest Scam. I purchased the warranty and paid upfront for 6 years. I will be suing these people no matter how much it’s going to cost. Just 6 months into the contract and no one responds to any of my calls or emails. They lock everyone’s phone number when they decide it’s time to stope servicing your home. The owners and those in charge must be punished and pay back what they owe to all customers.
Amer Safadi
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This company is scam
This company is scam, i cenceled my membership three months ago but still they are charging my account, a d when i call them their phone number is disconected.
Bizhan Tarrahan
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No GOOD they wont answer calls or email been…
they wont answer calls or email been trying to get ahold of them for a month and i can't filed a claim and i have heard nothing from them i want my money back.
Terry Crouch
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SCAM
This company's customer service number no longer works, keep getting message not a working number 888-8121060. Poor customer service when I filed a claim. They take too long to service claim. I had to pay for repairs myself just to get it done. I then called them back for refund. They said they have to have some claim account manager to call me back to finalize the refund. No one called. I call them and keep getting same response. Then suddenly their phone doesn't work. I thought they blocked me so I tried from different mobile numbers and same results. Stay away from this company. I don't know if they went bankrupt or what.
Andrew Raymond
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STAY AWAY!
I purchased this warranty for my homebuyers and it has been nothing short of disappointing. The phone number automatically disconnects when you try to call them, emails go unanswered & this is just to get my home buyers information added to the account! There’s no claims to be made! I am cancelling the contract and going with another service because I do NOT trust that this company will be trustworthy.
Denise
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Please find a better warranty company
I have made 2 claim with this warranty company and they the worst in the business. Customer service are no help and they are always talking about there system are down. Please shop around. They are a lot better company out there.
ryan decamp
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Priority Home Warranty they've always…
Priority Home Warranty they've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.
Cahalin Erin
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The sales process was wonderful
The sales process was wonderful. I spoke to Mark Young. He said all the right things. Now I hope Priority can do all the right things.
Lillian Trexler
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I am grateful to the tech Leo whose…
I am grateful to the tech Leo whose help meant a lot to me. His work was wonderful and timely. Highly recommended.
Juanita Cepedez
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I was very pleased with the information…
I was very pleased with the information provided. Agent took time to tell me about your services and answered all my questions. I believe I received a very good price.
Linda Hilliard
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Cite this page
According to TrustPlane, Priority Home Warranty has a 3.5/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/priorityhomewarranty-com