Do you agree with Avis Budget Group, Inc.'s TrustScore? Voice your opinion today and hear what 17 customers have already said.
Avis Budget Group, Inc. is an online company. Based on 13 reviews on TrustPlane, it has an average rating of 2.1 out of 5 stars. Last reviewed December 5, 2025.
Please, be very careful with AVIS Budget in France since they ask for a "valid driving licence" on their web pages to make the reservations, but if you've only an electronic document instead of the physical one the day you intent to get the car, they cancel your reservation and keep your money !
AVIS LAS VEGAS AIRPORT agency that wanted to scam me by wanting to make me pay for a vehicle twice its price.In the end, I was still scammed by OPTIONAL INSURANCE WHEN I HAD CATEGORICALLY REFUSED ALL INSURANCE.Dishonest employee who told me she deleted everything but in fact not and lied about the bill
I contacted both Budget car rental customer services and Avis Budget escalation team over a week ago regarding issues around additional charges that the agent at Miami international airport would not allow me to decline although all insurances; taxes etc were paid as part of my rental package. Both sent form letter replies requesting the information already provided to them and neither have responded to my reply since (T2913AC35 / 97851983). This is not the service customers deserve or expect.
Very pleased with avis at harrisburg intnl airport, sooo easy to pickup the car , very nice car , was given a choice of 2 different models ,, a nice option , turn in was extremely simple , pulled in the guy walked around and said ok you are good to go , handed the keys and that was that
Smooth pick and drop off at Ithaca NY airport. Car was a Kia, clean, spacious, comfortable n practical.
Waiting in line for over an hour at FLL.....UNACCEPTABLE! Budget counter unmanned, directing you to Avis. Understood if you're partner companies, however, manage your workforce. You certainly could have more than 2/3 attendants on a Saturday @ 7pm. Everyone in line was complaining and exhausted.
Easy to pick up the car in Myrtle Beach at the airport,the associate was very friendly,very informative about my rental,took not even 5 minutes to get the keys at a great price,i will rent from them again in the future.For sure you have to make a reservation well ahead of time and follow up since sometimes the beachy town of Myrtle is quiet busy with customers renting all the cars.I had a terrific experience with Budget.
As I write this review I'm on holidays…As I write this review I'm on holidays in Teneriffe, we hired a car from this company and unfortunately a bus ran into us we as good renters reported it got told we would have to pay up 625 eurosThen confusion took over between customer service and the local branch while counter staff only appeared to have the basic grasp of English when it suited them Ruined the holiday If it was possible to minus rate we would've have
On our trip to Italy, the airport car rental front desk recommended us to draw a damage insurance on the car though it was already drawn and included in the initial on-line booking. They made us believe that this part was yet to be finalized, so we accepted ended up paying for the same twice. On top we needed 2 children seats. These was also requested on the initial on-line booking, but was only to be paid upon actual car handover, which is standard, but we ended up paying triple the rate for these even though the on-line booking stated a maximum. Last, be ware of the airport tax - in Italy it is 18%, which, from out point of view, should have been included in the rate from the beginning - also a way for the car rental company to make the rate look very cheap instead of providing a realistic picture.
On my arrival in Serbia at the Nikola Tesla airport the clerk working first tried to con me into paying extra as he claimed he was doing overtime for me, this was false as I have checked before booking if the office will be opened at that hour or not, he was just trying to make some extra cash.After I confronted him that there should not be an extra charge as the booking said so in the first place he accepted to continue without charging me.After taking possession of the car and driving it for 5 kilometers or so one line from the fuel gauge went down, I knew right there that I was stolen for gas but after doing a full fill up and driving for about 60 kilometers before the line went down I was convinced that they stole the gas, probably driving for their own interest.The above are a reality and and very despicable behavior of employees that bring shame to the name of your company and to their country, tourists need to be welcomed not conned.This was reported to their office but they replied that none of it was true and I was "vulgar and coarse" in dealing with the clerk who was just a little thief. Appalled how Budget chose to ignore a customer and stick with their lying little thief.
I booked this initially via British Airways/Avios/Avis and ended up with this shambolic shower of ****I tried so many times to contact them. I was either ignored (email attempt - just being passed from pillar to post). Or on the phone completely misled/lied to? All I wanted to know, what if any 'extras' I'd be charged?Needlessly to say on arrival, I was initially asked for an extra £18 per day (approx). I ended up paying about £8 per day extra. Some of it unspecified.Since returning, I'm getting 'cut & paste' responses or being referred to T & C's . But no one is addressing the non/misleading pre booking problems.I'd advise not to use unless you want to pay loads of unknown extras!
I rented a van on the 12/12/18 for 24 hours. On returning the van I was surprised to find that the van had superficial scratches on the passenger side of the van, specifically the sliding door that opens to the rear part of the van. I did not go out to inspect the vehicle with the assisstant at the Birmingham centre as I thought the van was completely normal on return. I had no incidents whilst driving and drove sensibly throughout my rental. As you can imagine I was completely shocked to find this out. I offered to repair the van myself. The repair being for several, very superficial scratches, which having recently received to one of my cars, I know is a simple buff and polish job, and hardly expensive or time consuming. I was not allowed to remove the van from the premises and was informed that this would be done through your repair team. I was quoted £400. This is outrageous. I refused to pay this. You already had my £200 deposit which was not being returned. I refused to sign the acceptance sheet and was informed someone would call me to go through the claims process. Now, monday 17th December, I have had £387 taken from my account, without warning, without communication or discussion. This is very unprofessional, and I did not give my consent for this. Why has this happened? There is no way this cost was incurred in repairing the minor damage, that I was not even at fault for. Yes, I understand that I had the van whilst this occurred, but I was not at fault, and the fact you wouldnt even let me repair it professionally for a fraction of the price is disgusting. I am currently moving house, hence the renting of the van, and I have £0 in my account. Your unconsented transaction has pushed me into my unarranged overdraft, incurring charges. This is absolutely unprofessional, and I hope that you understand that having been a previously valued customer I will certainly not be returning again. You cannot take funds that have not been agreed, especially when agreed that a discussion would take place before any said charges. I tried to call once these charges were made and I could not get through after being on hold for 20 minutes. I then tried your formal website complaint form, which just doesn't work. AVOID.
The worst car rental company ever. Avoid. You will be charged so many extras that an expensive alternative is better. The service is the worst.
According to TrustPlane, Avis Budget Group, Inc. has a 2.1/5 rating based on 13 verified reviews as of April 2026. Source: trustplane.app/company/rentacar-com
