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bhattarai nisan
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Scent Beauty
3.450 reviews
Last reviewed: Dec 27, 2025Do you agree with Scent Beauty's TrustScore? Voice your opinion today and hear what 98 customers have already said.
scentbeauty.comMember since Mar 2026
Scent Beauty is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.4 out of 5 stars. Last reviewed December 27, 2025.
Customer Reviews
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50 reviews
I wish I had read these reviews before…
I wish I had read these reviews before placing an order!!! it advertised delivery within 3-5 working days, they took my money straight away. The order just shows unfulfilled and when I try to track the order it says the page doesn't exist, customer service e- mail is no better, I'm getting no response. I don't hold out much hope of ever receiving my delivery..guys DO NOT use this company!!!!
Ali
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Épicooooo!!!!
Épicooooo!!!!
dico context
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Order was never shipped
My experience with this company is very bad. I placed an order and it was never shipped. They never contacted me to apologize or anything. Zero costumer service. Fortunately, I paid with PayPal to issue a refund. I want to warn you: do not buy at this company!
Egal
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Terrible Company
I would give this company zero stars if it were possible. I placed an order and wasn’t satisfied, so I returned it — over a month ago — and they still haven’t processed my refund. I’ve sent multiple emails to their support team, and no one responds. Their customer service is an absolute joke. At this point, I feel like I’ve been stolen from. Do yourself a favor and avoid this company — they are completely untrustworthy.
Kendall Antunes
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Havent received my package
Havent received my package. I ordered on February 4th but the package way only on the way on the 10th, however, on the 13th i got an email saying it has been delivered. Gess what? It never came. Definitely disappointed and can only hope they give me some assistance cause i already got in contact twice.
Julia Figueira Costa
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I’m unimpressed with Scent Beauty
I’m unimpressed with Scent Beauty. I ordered a fragrance on February 2nd and am receiving it on February 14th. It took multiple days for the products to ship. Additionally, the package was driven from Pennsylvania down to Florida and then back to Ohio where I live. And this process took at least 2 days. When the box arrived, it was partially open and dented.
Ella Guillard
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No delivery date 9 days later
Placed my order 9 days ago and I still don't have a delivery date. Tracking number shows destination unknown. Will never order from here again.
SM
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Still have not had my order shipped
Still have not had my order shipped. Ordered a week ago
Jackson Baldwin
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Horrible order still hasn’t shipped…
Horrible order still hasn’t shipped been almost a week
Beatrice K. Smith
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Great delivery, no free code as promised
I loved the delivery packaging, there was bubble wrap for my small sample and the paper was nice and firm. I’ve had packages arrive torn already just from tumbling around, but that didn’t happen here.I didn’t get the code for $10 off the full-size like I was promised if I got the sample, though.
Ray
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Don’t buy from here
I needed to return my items and get a refund. It took 2-3 weeks to get my return labels and I had to email them roughly 10 times. My items were returned and arrived 2 1/2 weeks ago to their facility. I have emailed them 4 times for a refund but have received nothing. Horrible customer service time. I have been dealing with this for over a month.
Kait
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Awful
Awful, awful, awful. Don't even try to order because you will never get it and customer service will at best string you along promising new shipments and escalations and at worst never reply. They clearly don't put notes on orders and are horribly unorganized. I've never had such awful customer service in my life
Savanna J
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Everything was great
Everything was great. My Sabrina perfume came in perfect condition it was packaged super well. But the Shipping took way too long
Kevin Rios
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Super fast shipping and the packaging…
Super fast shipping and the packaging was great!
Shyanne mullenax
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The expedience was amazing
The expedience was amazing. The lip sticks are smaller than I thought,but very nice. The taste could use improvement!
Mary Kamp
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I received an empty tube of lipstick
I received an empty tube of lipstick. I attempted to reach out to customer service, but the email was listed incorrectly on the website. After tracking down the correct email address, I reached out on 12.25, 12.28, and 1.6. I also attempted to contact them via LinkedIn, TikTok, and Instagram. I have received no response.
Tiahna Wilkins
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The package came fast
The package came fast, thank you!
Brea Moorer
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Quick delivery and the fragrance is…
Quick delivery and the fragrance is AMAZING Sabrina did it with Miss Me Espresso
Taylor Olsen
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Pretty good process super easy and I…
Pretty good process super easy and I love the scents and how descriptive each scent page is
Jesmin Jaimes
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Cite this page
According to TrustPlane, Scent Beauty has a 3.4/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/scentbeauty-com