Sent a fake item
Sent a fake item, scammers.
luis olmos
Was this helpful?
Shenzhen Audio
2.550 reviews
Last reviewed: Mar 4, 2026Do you agree with Shenzhen Audio's TrustScore? Voice your opinion today and hear what 57 customers have already said.
shenzhenaudio.comMember since Mar 2026
Shenzhen Audio is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 2.5 out of 5 stars. Last reviewed March 4, 2026.
Customer Reviews
Write a ReviewFilter:
50 reviews
Disgusting! Sent me USED earbuds with earwax when I paid for NEW ones!
I bought NEW Moondrop Robin earbuds and was sent a clearly USED set. The plastic packaging was already opened and stuffed inside, box was dented, and the earbuds had earwax and fluff in them - disgusting! I wouldn't even expect this with a refurbished set. At best this was incompetence and they sent the wrong set, at worst they're trying to scam buyers and hoping they wouldn't return it. Refunded!
Arthur
Was this helpful?
I have bought both the Audalytic HP70…
I have bought both the Audalytic HP70 preamp and the Audalytic DR70 from Shenzen Audio.This company are amazing, fast respons when asking questions in email, fast shipping.All great experience, dont know why the bad reviews.Will use this company again and again for my Hifi purchases from China
Dennis Larsen
Was this helpful?
Pathetic after sales support.
I attempted to get after sales service on a 3 month old PL200T. These were the instructions that I received:Thanks for your reply and heres the return repair (not return refund) info you should know that"1. The returned shipping cost and duties(if have) should be covered by you first cuz we are unable to provide the shipping lable oversea2. Shipping address:Consignee: Rainson HsiaoTelnumber: 0086-13410107745Address: 4F 405, Building F, No.2 Shangxue Science and Technology North, Bantian Street, Longgang District, Shenzhen, Guangdong, China, 5181291. Pls declare under 50USD2. Leave a note about your order number and issues into the pacakge3. Be sure to let me know the trackingnumber for tracking timely"Please note instruction number 1. I received quotes from FedEx and DHL. The cost to return was $360.00CAD plus any duties if applicable, for an item that cost $499.00USD.I responded to Shenzhen Audio stating that I would not pay return shipping as it was excessive and offered alternative options in a number of followup Emails. I pointed out that nowhere in their "Warrantee Terms" was it stated that I would have to pay for the return fees.One option that I suggested that was that a functioning PC board be sent to me so that whatever the problem was it would be corrected. I stated that I was willing to pay a reasonable price for the board and that I understood that any work that was done by anyone other than the factory would void the warrantee and that I was willing to accept that.After several Emails this was the response from Shenzhen Audio:"Thanks for your support and reply!First, could you pls let us know and understand your using problem clearly?We feedback and transit your case to factory, they didnt know whats "It was working well until I unplugged the IEC and repositioned it and then plugged it back in" means, whatws the IEC means you mentioned? If possible, could you pls take a vidoe to record and share us?Second, we never said it can not be resolved or repaired by factroy, we also told you just ship it back to us is alright and we provide the free repair. If it is product quality problem, we also cover the return shipping fee but you seems you wont do that and dont needs this.We keep chatting with you to see how it can be resolved, pls help us understand the problem you met."I did respond by sending photos of the repositioning of the PL200T and photos of the IEC plug removed and then re installed.I was so frustrated and upset that anyone would consider the several previous attempts to clarify the issue and reach a mutually beneficial solution as "WE KEEP CHATTING WITH YOU". After sending the my Emails with the photos I decided that I have had enough and told Shenzhen Audio that I would end this process by throwing the PL200T into the garbage and apologized for inflicting the need for them to "Keep chatting with" me.The PL200T was good while it worked. But the after sales service is pathetic. Buyer beware.
John Manojlovic
Was this helpful?
A strange service
After a week of waiting and bunch of letters received a track number , but when I asked about insurance said that no one is resposonsible for the parcel . So it is not clear when it will come ande whether it will come at all . I asked a refund. After the refund he said that the store is resposible if the parcel is lost . Now I will wait another week for a refund , in general not a service , but a lottery
Alex Gold
Was this helpful?
Honest site
I made a mistake and purchased the wrong thing and they refunded me within the hour, they rock. And before that, I had already made a successful purchase with them.
jqn
Was this helpful?
No complaints from me.
I have had at least 5 orders the last 2-3 years and have been 100% satisfied. Nothing to complain about so far
Ole Bergstrøm
Was this helpful?
Unhappy experience.
I purchased the Moondrop Robin.I like them and think they're comfortable/sound well. The different included EQs are very similar, with the bass levels increasing slightly in each.Surprisingly, I didn't have any issues with the Moondrop App when it comes to updating or changing the modes; new users must remember to download it in order to turn on LDAC after purchase.- AFTER SALE CUSTOMER SERVICE.My regret and only reason I'm giving it 1 star is due to a bittersweet first purchase through this service, having previously ordered all my Moondrop IEMs from their own store without issue. The box arrived damaged, and when it comes to Moondrop, I believe one is also paying for the beautiful boxes they choose for their IEMs. It is also NOT possible to have the box be replaced with a new one of its corresponding language, and customer support won't tell you this until after you have been asked to destroy your original box in order to get a replacement.I believe it's important to be transparent and tell the customer truthfully if the right solution is achievable before asking to take drastic actions, only to later find out the store is unable to provide the right solution.
Ana Alr.
Was this helpful?
One-stop shop for ChiFi and awesome after sales experience
I'm honestly not sure why ShenzhenAudio have so many negative reviews on Trustpilot, as I have had totally the opposite experience dealing with them.During the past 1.5 year or so I have made many purchases from them and all items have arrived to my door in roughly 2 weeks after purchase (DAP, multiple IEMs etc) - and best of all, without any tariff charges charged by customs once the parcel arrived in Sweden. The items I have ordered have been exactly as described and nicely packaged with lots of bubble wrap.Another really positive thing that really puts the icing on the cake is that ShenzhenAudio actually have really good after sales service. On two occasions I've had to send in items for warranty related reasons and while I expected the usual runaround when dealing with this sort of store, I had the totally opposite experience with ShenzhenAudio - they provided me with an address, I sent in the items and had them repaired or replaced within 3-4 weeks.Based on my experience dealing with other merchants, this is a 5 star shop and now my one-stop shop for ChiFi audio products.
Fredrik
Was this helpful?
THEY STOLE MY PHONE FROM THE UK!!!!!
THEY STOLE MY PHONE FROM THE UK!!!!!! IT HAS JUST TURNED UP ON FIND MY IPHONE. I KNOW WHAT YOU HAVE DONE!!!!!
Elen
Was this helpful?
Very responsive customer service, great shipping terms to expensive destination.
Ordered two items, roughly $1200 each with free FedEx to South Africa (this is a big deal, courier to SA is expensive). I noticed that they didn't ship for a few days, so sent an email chasing why. Had a near immediate response explaining one was not a stock item and asking whether to just ship the one they do have, which they did immediately (very responsive customer service). After a few weeks the second item had still not come into stock due to a manufacturing delay, so I sent an email cancelling and they apologised and refunded to my Visa instantly.Can add a further positive experience. They reduced the price of an item that I'd received and honoured their 30 price guarantee. Refunded the difference back to my credit card within 24hrs. Excellent company
Richard Pott
Was this helpful?
DO NOT EVER BUY FROM SHENZHENAUDIO
When I received the product I realised it was faulty and asked for an exchange, went back and forth through emails which amounted to them constantly asking me for the same video test 3 times which is obviously incapable of demonstrating the faulty sound until I got fed up and demanded to send it back to them for testing.After sending it, I waited for 4 MONTHS. Throughout those 4 months I constantly checked in and they kept insisting that they could not get ahold of their courier service to check on the status of the package, they even blamed me for not giving them a tracking number when I have already called the courier on my end and they told me that it has already landed in their country and so it can not be tracked by me. I was ignored for a whole month, 5 consecutive emails from me eventually prompted them to respond saying it was their Chinese national holiday (coincidentally) and that I had to wait for 4 days for a response.After getting a response, they finally said they would exchange the product and ship it. However, after waiting for 8 days with no movement on the tracker, I emailed them asking about it to which they responded, "They check the security camera footage at the warehouse and they realised they misplaced the product, it will ship tomorrow". I finally received the package today, lo and behold, the plastic wrapping was already cut off and when I opened the accessory box I was met with countless pubic hairs that were cut up and placed inside. Let me reiterate, PUBIC HAIRS WERE PLACED IN THE BOX.NEVER EVER EVER SUPPORT SHENZHENAUDIO, they will fail you over and over. I have yet to even receive a refund for my shipping fees.
K.T
Was this helpful?
Excellent After Sales Support
When my purchased failed under warranty, the engineers at Shenzhen Audio worked with me to resolve the issue in a timely manner and no cost to me.Their prices are also hard to beat.Thank you Shenzhen Audio.
Thomas Rothermel
Was this helpful?
I place on the April 17th of this month…
I place on the April 17th of this month For Ladder Bach Preamp.. I been back and forth with company about my order.. They telling me because I have a VPN they confirmed my order. So once they confirmed my order they have not shipped out my order yet at all and they still took have my money.. They Keep sending me fake tracking numbers and telling to wait. So I call DHL Express to see if the tracking numbers is real. DHL EXPRESS are telling me that the company haven't released the package to them all and this been since the 27th of this month .. I don't know what to do at all. Please don't buy everything from this company at all because they take you money and Lie about sending you your product..This company is the business to rip off ..
Gregory Alderson
Was this helpful?
Fast shipping and good prices
Bought a gift for a friend, it arrived quickly (less than 3 weeks) and everything is working as expected. At first, I was worried but now ill choose Shenzhen Audio again.
Theo
Was this helpful?
FAST SHIPPING
I purchased my NEKOCAKE, and that's a really great experience, shenzhen audio sent within 24 hours, and it reached me only 8 days! I really appreciate it!They replied a bit slowly, it might be the time zone, but thank you.I recommend shenzhen audio.
Jennie Rain
Was this helpful?
Shipping fee Scam
Purchased Moondrop Space Travel earbuds, for 22USD.Free shipping.After a day, got a message that I need to pay 35USD extra for shipping, “because earbuds have battery inside of them.”Now, I would not have a problem with that if the shipping fee is included when I payed for items. But, it was not. They are trying to extort a money after you have already payed for the items.This is not first time I order something from Chinese vendors, and some earbuds I ordered came with free shipping, so the explanation about batteries is not valid one. Do they want to say that other earbuds have no batteries inside?Keep away from SHENZENAUDIO.
Vladimir Bjelajac
Was this helpful?
Hello
Hello, I ordered an item that I never received for more than a month that I have been waiting for it to be unlocked but nothing to date I find it deplorable to be silent from a professional
rui pires
Was this helpful?
Warranty is worthless with zero support
I have requested support for a potentially defective Gustard U18 and I provided proof of purchase through your support email and discord 11 days ago. I have not received any support at all and this unit is not working and is still under warranty. This behavior is shady and unethical. With that being said I can not recommend SHENZHENAUDIO because when you need them they are not there and if you device arrives defective or there is a issue in the future you can not count on support like I am experiencing right now. Shameful.
Richard Spector
Was this helpful?
I had a really good experience so far!
I had a really good experience so far!
Sambit
Was this helpful?
Cite this page
According to TrustPlane, Shenzhen Audio has a 2.5/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/shenzhenaudio-com