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SmartBiz Bank, N.A. is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.6 out of 5 stars. Last reviewed November 29, 2025.
Even though the 2025 government shut down in the middle of the process with the SBA, these folks worked tireless to get my loan as packaged as it could be so it could be submitted back to the SBA as soon as the government reopened. They kept me informed every step of the way. Closing and funding were done in hardly no time once the SBA blessed it.
Amount of time, intrusion into non-relevant information. Then broker cost.
Professional and Knowledgeable Team. Clear guidance through the process and effective timeline.Thank you Smartbiz for the experience and exceptional customer service
The process was very simple and they communicated very well with us.
Smartbiz was constantly keeping me updated about where we were in the process and the documents that they needed. I didn’t have to follow up with them because they were following up with me. That is the way businesses should run.
My experience with SmartBiz Loans has been frustrating, unprofessional, and ultimately a waste of time. Instead of providing clear guidance, their process is filled with nonsense questions that make no sense and stall applications unnecessarily...It is actually easier to get a loan directly through the SBA than to deal with SmartBiz. They advertise as a “streamlined SBA loan platform,” but in reality, they complicate the process, drag things out, and give applicants the runaround...I addressed this specifically to the team: businesses deserve transparency and efficiency — not a maze of delays and confusing requests. There are many better options out there that respect business owners’ time and needs...For any small business owner considering SmartBiz: look elsewhere. Save yourself the wasted effort and frustration...
Very informative staff, and quick to answer any questions.
All the persons the helps us out in the bank they havevery good experience
The team at SmartBiz is amazing! This is my second time working with them to secure an SBA loan, and both experiences have been seamless. The process was smooth, well-organized, and handled with true professionalism. I highly recommend SmartBiz to any business owner looking for an SBA loan.
2nd time dealing with the SmartBiz team. I came back for a reason. Their communication, service, and availability is top notch. Matt Hoey and Tyler wood are amazing to work with. Won’t go anywhere else when I need assistance growing my business.
From start to finish SmartBiz made the loan process very easy. They were very responsive to my calls, emails and questions. I have avoided SBA loans because I had heard horror stories but SmartBiz took the issues away!
Tanja Dietel was amazing to work with. she explained each step clearly and had a lot of patience through the process
I'm surprised by the quality of this costumer service, They are professional, but the most importan, They have a great preparation to help customers understand the process and help them complete everything with precision and speed. Great service ever.
I belive the interest rate is a bit outrageous considering I applied for a loan to improve my business! I think 5-7% would be better but 12-13% is completely ridiculous. Will never do that again. Could have gotten credit cards and paid them off monthly with less to no interest.
The SmartBiz team, working in harmony with my broker, Brian Watson at StrongTerm, made the lending experience easy and without stress. Kole Iftikhar and the SmartBiz team managed my expectations and kept the ball rolling to the successful and on-time funding of my SBA loan. Their document management process made application and submission a breeze. I feel fortunate to have worked with such a fine group of business professionals. I couldn't recommend them more highly.
I had no expectations when being referred over to Smart Biz Bank from BHG financial but I was pleasantly surprised with the entire process. Everyone I spoke with was professional, transparent, and supportive. I'm very grateful and happy with the overall experience and SmartBiz exceeded my expectations in every step of the process.
Nick Hogan, thank you x 2 sincerely!What a pleasure! Nick is the real reason why all went smoothly. That being said it started out rough on my side. The documents took time gather. It got to a point where I wanted to give up!He encouraged me to the fullest, to not give up! I’m one person when mind is made up there’s no changing. Nick did a great job of coaching me through the process clearly he did not waste my time or SB time. If you happen to get him. Trust him and listen to him! I truly feel lucky to have him during my SBA experience.
Bryan, the loan officer was amazing to work with. He went above and beyond to secure the terms for us even when we found lots of road blocks to deal with. Great communication, knowledge, professionalism and attitude.
SmartBiz was incredible to work with and made the entire process very easy. I worked with Joseph and he took the time to understand my business, know what we do, and to care about our needs. I know that with SmartBiz, I am not just another account number, but instead they listen, studied, and understood my business and myself. It was so refreshing to have this level of care. For any business wanting any banking needs, I would highly recommend SmartBiz and am happy that I have established a long term relationship with them!Cole
Call SmartBiz NOW! Great company to help with all your financing needs!
According to TrustPlane, SmartBiz Bank, N.A. has a 4.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/smartbizbank-com
