Beware of courier aggregator service offerings and bad courier operators
Smartsend as courier aggregator platforms tend to introduce and expand courier options for senders and attract more business with significant risks, varying reliability and transport conditions for end users. End users should think TWICE before choosing the cheapest courier rate because some are not performing their service obligations, under quote freight to attract attention and later clawback oversized surcharge after delivery. End user will have no say weeks after. Couriers will potentially send you a surcharge for incorrect measurements which can be double the original rate and end users will have no say by then or challenge it. End user have no proof of the original size booked and even with a photo taken prior, you cannot even argue how far are the measurements are off with a photo!! Smartsend like all other middleman tell you the courier said it is oversized surcharge invoice no matter how small or big it is off. They can choose to charge what they like and when they like for incorrect measurements . This is a dirty trick by XXX couriers or courier platforms to make more money and cover their costs. Even worst, courier aggregator have no control over the courier tracing when things are in dispute and parcel is missing, then sender will need to be prepared to deal with weeks of passing the ball and stories with each other blaming one another for delay and miscommunication etc.We lost $140 for sub standard contractors booked on their platform like Parca Logistics for lost parcel, and received insufficient compensation. Drag on weeks to admit lost parcel and compensation claim from both parties. So we advise end users to think again about the risks and traps before using courier aggregator.