beware of faulty equipment
We have had a Smith Thompson security system over 10 years.Since the beginning we have been plagued with false alarms going off. While away on vacation the police were even called at different times (on different trips) since no one was home to deactivate the alarm or available to speak with. When the repair service is called out, we are charged $79 to be told they can’t fix the problem unless we replace all their equipment at our own cost. They can’t even narrow down which sensor is the problem. We are now buying our own security cameras to monitor ourself and saving the cost and trouble of dealing with their faulty equipment and false alarms. I will say they are very fast to respond to alarms, just that our equipment has always been faulty and even after 2 repairs calls, it remains faulty.
Karen W
our land line was about to be obsolete…
our land line was about to be obsolete so we needed to go wireless. we contacted our security company and they said we needed all new equipment and the price would increase from $20 to $ 50 a month. we said we need to shop around. a friend of ours suggested we call Smith Thompson so we did. we got our wireless connection and a new keypad for $90. Andrew our installer was on time, courteous, and knowledgeable. we like to pay by the year which yielded us a 1 month free discount. my wife and i were very impressed with Andrew and Brittany who we spoke with over the phone setting up the appointment.
Byron
Service was excellent
Service was excellent. Noel was very knowledgeable and clearly explained his findings, the steps needed for repair, gave upfront pricing, and was thorough. He cleaned the work area, was polite, and got the job done in a very reasonable amount of time. I will be calling Smith Thompson for any future HVAC issues we have.
Tanya
Professional and Courteous
We are always pleased with the service we receive from Smith Thompson. All their employees are professional and courteous.
Leesa
Honest, dependable A/C service company
Although they were a little late, Emmanuel clearly communicated his revised arrival time.Emmanuel clearly explained the issue with our unit and gave me the options.He worked quickly and cleaned up when he was done.
David Amerson
System Re-Charge
My system needed to be re-charged and Noel was very professional and performed all work needed to get my system cooling properly. I highly recommend Noel and ST Heating and Cooling. And they have a great pricing on monitored security systems!
Chris Gray
Juan was awesome and courteous. He explained everything in detail and also about how long it will take.
Juan was awesome and courteous
JP
Emanuel was amazing
Emanuel was amazing. He gave tips on how to care for the AC.
M Analyst
Well done
Well done! Noel noticed a slow plug leak inside and tightened the plug. Heard noise from connector outside and check showed it low. Replacement was done quickly along with replacement of capacitor which also tested low. Preemptive is better than outage in heat of summer or cold of winter.
Gregg Swank
The tech did a very thorough job
The tech did a very thorough job. I have confidence that they will execute the repairs properly. Alan is an excellent tech.
Phil Walker
He was informative and explained stuff…
He was informative and explained stuff very well.
Jan Robertson
William is a thorough professional who…
William is a thorough professional who does his work well and has offers great customer service!
Anuj Jain
The technician did a great job
The technician, Lemuel, worked quickly and effectively. He made sure I understood what was done and even took care of a wasp nest that was on our outside unit.
Ed S Harrison
Juan was thorough with his work and did…
Juan was thorough with his work and did a great job!On time and very polite.
Ruchika
Noel was personable and thorough.
Noel was personable and thorough.
Gabrielle Carlson
Great a/c service
Emanuel did a great job. He was thorough and professional. I recommend Smith Thompson Heating and Cooling to anyone who needs heat and air service or maintenance.
Pam Pollock
Very courteous and knowledgeable
Very courteous and knowledgeable On time and explains the stuff very clearly
chaitanya nanduri
Prompt
Prompt, courteous, professional.
J-Ro
Great customer service
Noel was on time, very knowledgeable giving us several options and gave great customer service. I would definately use Smoth Thompson again for any AC issues.
Meme Wolf Studio
Emanuel had great customer service
Emanuel had great customer service, didn't track dirt through the house, and gave me thorough explanations!
Gina R
