Poor Management response.
Came across a person who didn't seem to know what they were talking about. So I asked if the response was from AI. The reply came back that this was "very rude" and that the company would therefore not deal with me....This prompted a letter to the Managing Director pointing out this absurd response and that I would still like to go ahead with my order. I assumed that the company would be very apologetic but never even got a reply. That is an indication of VERY poor management. Goodness knows what would happen if I actually had a problem with an order. I went elsewhere and got proper courteous and efficient service.
Peter Middleton
Superb service and delivery
I ordered Belge Franco Monaco replacement bricks and a baffle on Wednesday around lunchtime and they were delivered before lunch the next day. Incredible service and totally recommended.The brick set and baffle fitted perfectly.Many thanks 🙏
Chris Hewson-Smith
Excellent Service.
I bought some liners for my Esse stove from ADS and:A) They were despatched by returnB) I messed up my “new customer discount” code but they applied it anywayC) They fitted the stove perfectly. If people can’t work out how to fit them, it’s not ADS’ fault😳Thank you. John. ps I would advise you to stop using DPD as your courier, it took us a week to get your product off them…….
Diane Woolley
Do not buy from this seller
They will sell you something,but not back you up on support Do not buy from these
David
Exceptional service
The service I received from Stove Spares Ltd was exceptionally good. I approach them by sending a photo of the rusty throat/baffle plate for my very old stove. I then received a quick response suggesting two possibilities - one looked perfect so ordered it. Unfortunately it was out of stock so Stove Spares (Dean Fleet) passed my order directly to the manufacturer. Unfortunately there was then an issue with the delivery, but I had excellent support throughout and received the re-ordered part this morning. All the emails I sent had very quick and helpful replies and from my experience, Stove Spares Ltd have my highest recommendation.
John Stringer
They ignored my request to cancel my…
They ignored my request to cancel my order even though they were shut for Xmas my email was sent 4 days before they reopened but still they ignored my cancellation. They quoted a vat inc price then charged vat again. Don’t touch them is my advice
Derek Moore
ordered 4 parts for a york midi stove…
ordered 4 parts for a york midi stove out of the 4 only one was right one part looks like a cheap after market part they have not got back to my email after 7 days do not use
KEVIN RAINES
stoves replacement doors
Contacted company that does stoves spares, nice customer service guy, easy ordering. Got correct replacement door next day. Excellent service.
Margaret Letang
Very pleased
I ordered something on backorder. I emailed before to find out what the likely delivery might be. They were very upfront and said when it was expected but they couldn't guarantee it would be included in the shipment from the supplier. It has arrived very well packaged and exactly what I wanted at a more reasonable price than other suppliers. I think you have to be patient if the manufacturer isn't in the UK
Margaret Barretto
I ordered a hinge pin for a stove door
BI ordered a hinge pin for a stove door. The item is approx 1cm in length by 5 mm diameter. I completed the on line purchase paying £6.76 which I thought a bit excessive ! entered my card details and hit the pay now button. I then received an email stating I had just paid £16.96 ! unbeknown to me they charged me £10.20 delivery without my knowledge or permission. What a cheek ! I have since contacted them and complained. They said the best delivery price would be £7 and the reason I wasn't told of delivery cost was an IT error. I cancelled my order and received a refund.
Matt Appleyard
I think they are brill
My fellow reviewer may have thought it a scam operation but did he pay the full amount? Did he get the refund? Was it given without bother? My experience is wildly different. Helpful, informative, honest, knowledgable and available. I screwed up, they could have stung me, instead they have gone out of their way to help me. Availability of items is clear and delivery was outstandingly fast for a very modest sum. I will use them again, but as is the way with cast iron things, if you look after them they last a long time.
Inco Gnito
