Wrong item received (worth significantly less than what I paid)
I was delivered the wrong item and they had the audacity to change the receipt with my name on it to the incorrect item. And not just an incorrect item, an unusable, garbage item. A "3 different holes" (not even close to what I ordered) with all 3 having the exact same tiny hole that's too small for any adult male to use. Now I'm going to have to file a chargeback with my bank. Absolutely appalling in every way. I will never order from this "company" ever again. It's a scam.
Matt
10s across the board
First of all, I'd like to thank John from the customer support department because he was really reassuring and kind to me during the whole process of buying and shipping.The product arrived swiftly and in perfect condition, exactly as the item description said. The toy is easy to clean and the materials are of great quality, soft and sturdy at the same time. I would very much recommend this website as I found everything incredibly professional, discreet and of high quality.
Izzy
costumer service is great!
The toys came in a timely manner and the quality of the toys that I got are great so far, tho I haven't had them for long so I can't say anything on wear and tear over time yet but the material on the toys is really nice and ive been enjoying them. Some of the items I got were different than what I ordered, but as soon as they found out I was made aware that two of the items that I got were out of stock so they put substitutes for the out of stock items for in the meantime and that they'll send the original items when they're in stock again for no additional fee. The costumer experience manager who contacted me John Summerfield even apologized for me not being made aware of the substituted items beforehand. I got the items on Jan 9th and I got the email update today the 12th I honestly think that if it wasn't a Saturday I would have gotten this update the next day. Over all good quality toys and really good costumer service.
Milo
Perfect size!
Perfect size. I can use it myself or with my husband- I’m loving it!
CB
Its been more than 6 days
Its been more than 6 - 10 daysI haven't gotten my products yet, even though im being asked to review ….
peter matute
late delivery
Shipping said 5-7 business days and the eta now says a week longer, very disappointed
Will
The fast and easy way you made it but…
The fast and easy way you made it but most importantly how discreet my purchase was.
Rhonda
Favorite store
My favorite online adult shop. Customer service is top tier and they are always willing to help out with anything
Ala H
Still in some USA distribution depot…
Still in some USA distribution depot (6-7th day) Price high so would have expected better delivery logistics'
Natron
Just a good job
Just a good job. Had a question and they got back to me quickly. Very good experience
gary j lamberta cpa
8 inch takes a minute to get warmed up…
8 inch takes a minute to get warmed up but after its perfect. Easy to clean and ready for everyday use.
DJ
wrong orderv and they never got back…
will make future purchases
Malaysia Reynoso
Octoprobe Saviors
I sent a MONSTER to the wrong address, emailed the team, and they got back to me within a couple hours! Didn’t expect the level of customer service I got, thanks guys!
Ethan Potter
Dildo hub.
Perfect. Came when they said it would.
Mike Thompson
Can't pay with Discover
Excited to try some of the toys, disappointed that they don't take Discover cards even though it says you can use it in the cart. Very, very disappointed.
M.M.
Perfect
Fast, professional, and exactly what I ordered.
C Doza
Sent the wrong item and extra stuff I…
Sent the wrong item and extra stuff I didn't order
Margaret
Great customer service
Great customer service
Stephen
Get it
Yeah it’s great.
g.
The order was processed quickly
The order was processed quickly, and I received it quickly and on time.
Stephen Taylor
