Unprofessional, misleading onboarding and delayed payment after completed work
I had a very disappointing experience working with The Translation Gate LLC, and I’m sharing this to warn other freelancers.Timeline & facts:I was contacted for an AI bot evaluation project with no formal agreement, no PO, and no payment terms upfront.I completed the task fully and submitted it on 5 November 2025, following the exact instructions provided.After delivery, I was told the task had been done in the “wrong language” — even though all instructions, configuration codes, and materials were provided in English. This was clearly an internal mistake, not mine.I was then asked to redo the entire task in another language, without clear confirmation of additional payment.Communication was poor, onboarding was incorrect, and follow-up during the project was almost nonexistent.Only after multiple escalations was I asked to submit an invoice — which I did on 30 December 2025.After submitting the invoice, I was suddenly informed that payments are processed 45–60 days after invoice submission, a condition that was never disclosed before or during the project.As of today, despite the work being completed months ago, I am still unpaid.Key issues:No clear onboardingNo upfront agreement or payment termsInstructions changed after deliveryAttempts to classify a full redo as a “revision”Long payment delays disclosed only after work was doneThis is not how a professional, ISO-certified company should treat vendors. Freelancers deserve transparency, proper onboarding, and timely payment — not shifting requirements and delayed disclosures.I strongly advise freelancers to get everything in writing before starting any work with this company.
Ahmed Mandour
Partnership
An excellent, patient and kind partner with correct rates.
GIOVANNA COMOLLO
Interesting projects
Interesting projects, cooperative PMs and timely payment. It's always a pleasure collaborating with TTG.
Santanu Ghosh
Professional and reliable
The vendors that I have worked with are professional and very helpful. You have to wait a while for payment, but I have never had any problems. Payment is also no different to other companies I have worked with.
Mirinda Botha
Very kind PMs
Very kind PMs. I haven't experienced any issues with your company.
Ceren Coşar
Good.
Good.But, but only one task received this year.
Michael Sabastine Zamman
I have still not been paid 572 euros…
I have still not been paid 572 euros for to me for delivered tasks.On the other hand collaboration with PM's has been very good.Please pay meAlfred Scalpello
Alfred Scalpello
A Professional and Reliable Partner – Great Experience in 2025
I have been working with The Translation Gate throughout 2025, and it has been a truly productive experience. The team is professional, supportive, and dedicated to high-quality standards. Communication with the project managers is always smooth and clear.It’s rare to find such a committed partner in this industry. I look forward to continuing our successful collaboration in 2026. Highly recommended!
Abraham Abdullah
Professional Company
Professional Company
Susanna Tadevosyan
I like working with this company
I like working with this company
Leila Nussupova
I have worked with The Translation Gate…
I have worked with The Translation Gate as a freelance translator and found their project management to be well-organized, professional, and effective. Project instructions are communicated clearly, communication is responsive, and quality expectations are defined transparently and applied consistently. Overall, The Translation Gate is a reliable agency for professional collaboration.
Amildawati Md Isa
A great experience at TTG
Hello. My experience at TTG has been great for three main reasons. First, the professionalism. The PO managers I have worked with so far are very professional and respectful! Second, the flexibility in projects management! I am so impressed by the flexibility of the staff at TTG. As human beings, translators fail to meet the deadlines. I have always been understood and never pressured on. Third and last, timely payments! My paychecks have been paid on time without any mistakes nor delays. So, thank you all!
Doug's Cissé
Interesting projects
Interesting projects; helpful communications.
Tuan Vu
Translationgate!
I have worked with many companies in the translation field this year as a free-lance translator, and your company has been one of them. I was always very pleased with your kind way of communicating and being exact in your requests. I sincerely hope that next year we will continue with our great relationship, even when we know that markets are changing because of AI,
Hans Groenewege Sr.
My own experience withe the company.
I have truly enjoyed my experience working and collaborating with The Translation Gate, as a freelance translator, over the past three years. I have had the opportunity to work on a wide range of projects and materials, and to collaborate with many outstanding project managers—most notably Mr. Mohamed Helmy, Ms. Sara Elwani, Mr. Abdelrahman Medhat, and more recently Mr. Mohamed Abdelghany.I look forward to continuing our collaboration on many more projects in the years to come, and I wish the company continued growth and success. Wishing everyone a wonderful year ahead.
Khalid Saeed Almansory
Good agency to work with.
Good agency to work with.
Cristine Hess
Great company to work with
Great company to work with! Quality, fast responses, great communication, good price. Highly recommended!!
Jahan Atabay
Very supportive and understanding PMs
Very supportive and understanding PMs. Payment always on time.
Bonface Andenga
Professional and collaborative
The team at TTG demonstrated exceptional professionalism and a collaborative approach. They provided detailed instructions and were always available to communicate and answer queries, which made the process seamless.
Marwa Mohsen
A company with great customer…
A company with great customer understanding. You make me feel like fulfilled working with you.
Paul Njogu
